Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,085 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a great experience with my order from Sprinkler Supply Store. All items were in stock and delivered quickly at a great price. All items ordered worked as advertised and the company stayed in contact with me all through the process in case I needed any help. I will be ordering from them again in the future.”

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Posted 3 months ago

“order recieved as was expected”

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Posted 3 months ago

“All I needed was a 6" riser for my Rainbird sprinkler, which was $4.00, and shipping, that was more than the item. So I contacted your company and they offered free shipping , and I received it in a few days. That's what I call excellent customer service, I would highly recommend this company, not to mention the very entertaining email I received when I had this item in my cart, and hadn't purchased it yet, great company!”

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Posted 3 months ago

“Product fit perfect and service was prompt and efficient!! Will shop here again!!”

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Posted 4 months ago

“perfect fit quick service”

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Posted 4 months ago

“Ordered new nozzles, turret caps, and turret collar clamp tool for my Hunter PGP ADJ rotary sprinklers. Good prices and prompt shipping. Also excellent demonstration and "how to" videos at website.”

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Posted 4 months ago

“Product shipped quickly. Covers for PGP rotors were what I needed to replace 10 yr old ones.”

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Posted 4 months ago

“Great product selection, and the service is great.”

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Posted 4 months ago

“This company has worked great for me so far whether it’s a broken part or getting me a part fast.”

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Posted 4 months ago

“Finding the correct repair part was easily accomplished on the web site. Delivery took a day longer than expected. The problem arises because USPS delivery only accounts for arrival at the nearest Hub. Delivery to a mailbox serviced through the Post Office serviced by the hub takes an extra day (6 days). Not a disaster but did rearrange my scheduled repair. System works perfectly. Thanks”

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Posted 4 months ago

“i ordered a hunter controller and made the mistake of 1 station vs. 4. I wrote customer service to exchange and found prices online for $60 less ~ asked this could be honored with exchange. was told no ~ and am returning at my expense , with your 20% restock fee. will not order again from sprinkler supply”

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Posted 4 months ago

Hi Vanessa - thanks for the review. You had asked us to price match an item from another company that was already priced below cost, in addition to the extra 10% store credit refund you were wanting to use for the return. It wasn't a situation where we would have been able to honor your request without losing money. We'll be happy to waive the restocking fee as long as the original controller returns back to us in new condition.

Posted 4 months ago

“Part was exactly what I ordered and it arrived on time.”

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Posted 4 months ago

“Order took weeks to arrive and one package had been torn open and contents could have easily fallen out.”

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Posted 4 months ago

“Gave me the supplies I needed, shipped quickly, funny marketing emails”

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Posted 4 months ago

“Good price and fast shipping”

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Posted 4 months ago

“Excellent service, fast shipping, and great follow up. Thank you”

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Posted 4 months ago

“Great Service, tons of help information on the site.”

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Posted 4 months ago

“All items i needed were readily available and shipped all in one package. Great service!”

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Posted 4 months ago

“Excellent service. Quick and responsive”

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Posted 4 months ago

“My previous experience was great but my recent experience has been "product in back order", even though it wasn't mention during time of purchase. I'm still waiting on my order....if you guys can expedite the order, I would appreicate it.”

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Posted 4 months ago

Sprinkler Supply Store is rated 4.7 based on 5,085 reviews