Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,148 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Company sent wrong part!! Sent rainbird instead of a Toro part. Reported problem on their website but they never responded, Buy else where!!!”

Helpful Report

Posted 6 years ago

Hello, thanks for your review. My apologies for any confusion, we received your email and had responded asking if you could send over a photo of the incorrect part just for verification. We're happy to issue you a credit back as requested without requiring the item to be returned, we just need the photo to confirm. All the best...Denny ~ Customer Service Manager.

Posted 6 years ago

“ordered a 1 inch inlet pop-;up sprinkler, received a 1.5 inch inlet. Not good”

Helpful Report

Posted 6 years ago

Hi Caleb, thanks for your review. I called and left you a message this morning so that we can take a look and get this taken care of for you. The inlets tend to flange out on these heads and they can be hard to measure. There are only a small number of really large industrial sprinkler heads with a 1 1/2" inlet, so I'm thinking we might need to verify the measurements of your existing head and the one you got as a replacement. Please call and we'll get you taken care of. Denny ~ Customer Service Manager

Posted 6 years ago

“To begin the pictures falsely advertises product. Secondly the customer service follow up is absolutely horrible. Good luck trying to get ahold of an actual person to discuss the issue you can wait for a terenty it will not happen. You'll get an automated system and you have the ability to leave voicemail but you will not get a return call only a general email which gets you nowhere. Get ready when you send product back to not only pay your shipping but also a 20 percent restocking fee. I would highly recommend shopping elsewhere.”

Helpful Report

Posted 6 years ago

Hi, thanks for your review. I apologize for any confusion, I'm showing that the photo is correct, but it's a replacement front panel for a controller and can see how it was confused with a full controller. We've reviewed the listing - the term "station module" that the manufacturer uses is no doubt confusing, and we're changing the description on all of those replacement parts to "front panel replacement" to make it a more accurate description. I appreciate you pointing this out to me, and will make sure that you receive 100% credit back on your return. I'm not able to credit above and beyond on your payment method, but will also be issuing you $20.00 in store credit to offset the return shipping. I apologize if you weren't able to get through to us as quickly as you were hoping, I did a search of our system and did find one phone message that was followed up with an email from you 10 minutes later. Since you were looking for information on returning the item, I had sent you the link to our online return request form and thought you had been taken care of and didn't respond to the call as well. I do recommend that customers leave a message right away if they aren't able to reach us, we do occasionally experience heavy call traffic but do strive to respond to all messages ASAP. Denny ~ Customer Service Mangager

Posted 6 years ago

“Controller box looked as though it had been previously opened/returned no electrical cord for controller”

Helpful Report

Posted 6 years ago

Hi Stephen, thanks for your review. Everything that we sell is new from the manufacturer, but please send photos over to info@sprinklersupplystore.com and I'd be happy to take a look. You ordered an outdoor controller that is meant to be hard wired, so it wouldn't have come with an electrical cord. We recommend electrical pigtails for customers who want to plug those into a wall socket. Denny ~ Customer Service Manager

Posted 6 years ago

“It's been 15 days since I ordered the sprinkler control, and STILL have not received my order. Will I ever get it?”

Helpful Report

Posted 6 years ago

Hi Leland, thanks for your review. My apologies for any confusion, I just checked your tracking and it looks as though your order was rejected due to the address and is on its way back to us. I'll be getting in touch privately so that we can get this resolved for you ASAP. Denny ~ Customer Service Manager

Posted 6 years ago

“Worst sprinklers i have ever had. Dead spots in the grass everywhere. I have always thought Hunter had superior products these heads are junk.”

Helpful Report

Posted 6 years ago

“Not going to pay $7.99 shipping for a $.79 item”

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Posted 6 years ago

“How can I review something I have not received. This is the second time you sent a review request maybe you need to check out if the customer has received the shipment before filling up there e-mail.”

Helpful Report

Posted 6 years ago

“I ordered before going on vacation. I'm back, and can't find my order. I attempt to use your website and the links for "Order History" and "Order Status" are not working. I have my order number, but there is no place in which you can input such data to check on the status of an order.”

Helpful Report

Posted 7 years ago

Hi Richard, thanks for getting in touch. My apologies for any difficulties getting logged in and seeing your order, I've followed up privately with tracking information. I wasn't able to recreate the error that you had experienced, the links seem to be working fine, but I'm forwarding on a message to my tech team to take a look. Denny ~ Customer Service Manager

Posted 7 years ago

“In this day and age, to not return 100% of a customer's money when they return an item, at their own expense, is ridiculous. I did not expect to be reimbursed for the original shipping charge, but I did expect to receive back the full cost of what I returned to you. A 20% "restocking fee" is ridiculous. I see why you are not a member of the BBB.”

Helpful Report

Posted 7 years ago

Hi Mark, thanks for your review. I just placed a note in your return authorization to give you a full refund back to your card when we receive back the parts. It looks like you might also want to consider using the 110% store credit option if you're still wanting to order the properly threaded MP Rotators. Just drop me a line if you'd like me to change my return note. Have a great day! Denny ~ Customer Service Manager

Posted 7 years ago

“It took well over 6 weeks to receive the parts I ordered, however I was immediately charged for the order. Customer service only responds when they have good news to tell you, otherwise they "accidentally" forget to reply to any inquiries about a shipping date. Very disappointing service all around.”

Helpful Report

Posted 7 years ago

Hi Joseph, thank you for your review. I'm looking into your orders and can see that we had one earlier this year where we had 10 diaphragms that took an extremely long time to arrive. We did ship everything that was available right away. I have to accept responsibility for the missed communication on getting back to you regarding the longer wait on those, I can see that I put in the request to the manufacturer for an update and neglected to pass that information on to you once I had news on the arrival date. My sincere apologies, we do take customer service very seriously here and I will take measures to make sure that this type of thing doesn't happen again. Denny ~ Customer Service Manager

Posted 7 years ago

“It took well over a month to receive my order, with little to no communication from the company. The only time I received any information was after asking where my product was. Very disappointing and looking to find a new supplier with a faster turn around time and more communication.”

Helpful Report

Posted 7 years ago

Hi Joseph, I can see that this is a duplicate review from your message above. Please let me know if there's anything I can do for you. Have a great day! Denny ~ Sprinkler Supply Store

Posted 7 years ago

“The item I ordered just did not work out for our pond. No fault of yours. It just would not fit properly. I went through the return system, took the package to UPS, and was shocked. They quoted me about $70.00 to return the cover. Thy said it was due to the size and distance. Will, with the restocking fee you folks charge (should have gone through Amazon), and shipping charges, I decided I would keep the cover and maybe someday find a use for it. That's the complaint.”

Helpful Report

Posted 7 years ago

Hi Darrold, thanks for your review. Please get in touch with us, I'd like to discuss return options for you. We certainly don't want you stuck with a product that you can't use and don't want. Denny ~ Customer Service Manager

Posted 7 years ago

“I ordered 100 Toro parts. I received 50 Toro parts and 50 cheep imitations. I am still waiting for a call back to see how you will fix this problem. Renda Davis Liq-Trol, Inc. Order number 125071”

Helpful Report

Posted 7 years ago

Hi Renda, thanks for getting in touch. My apologies for the delay, we were contacting the manufacturer since we were out of stock on those parts and ordered them directly from Toro to fill your order. I'll be in touch privately regarding possible resolutions. Denny ~ Customer Service Manager

Posted 7 years ago

“1) Within hour of placing order received email from irrigationdirect.com. Suspect given by Sprinkler Supply. 2) Told to ship for receipt on or before a date, or delay shipment until several days later. Ignored. (Received when unable to to remove from porch.) 3) Packaging about as bad as ever seen (but items not damaged).”

Helpful Report

Posted 7 years ago

Hi Wade, thanks for your review. So sorry for any confusion on this order. We don't have any connection to irrigationdirect.com, so any emails you received were just timely coincidences. It does look as though the package was shipped out to reach you on the 16th as requested, but it was an extra day's delivery by the shipper. I'd appreciate it if you would be willing to follow up with me on the condition of the packaging; I'd like to determine if it was on the part of our warehouse or damaged in shipping. Denny ~ Customer Service Manager.

Posted 7 years ago

“Shipping costs to much for small items!!!”

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Posted 7 years ago

“Sent me wrong parts never heard from u guy against”

Helpful Report

Posted 7 years ago

Hi Dennys, thanks for getting in touch. My apologies for any confusion, I traced back the communication and can see that we had a wrong photo on the description. As we weren't able to send you the correct parts, you were credited back in full for the order. You should have been called and notified of this, I'm speaking to the rep about this today. Denny ~ Customer Service Manager.

Posted 7 years ago

“Shipping is prolonged. I can order parts on a Friday morning and they won't ship out till the following Wednesday. My first shipment almost took a full month than they sent the wrong parts anyways. So it took another week to get the right parts. I was suppose to get a 20 % discount on my next orders which once again I order on a Friday and was in touch with someone over email about my order. But I did not receive my discount from there first screw up that cost me two jobs since I didn't get the parts in. I think after this experience I will not do anymore business with this company again. Just hope this order has the right parts since my job is on sat and I order the parts last week and I finally got a tracking order yesterday.”

Helpful Report

Posted 7 years ago

Hi Nicholas, thanks for your review. My sincere apologies, I've been investigating what happened on this one and it's obvious that everything that could have gone wrong did. We had a long backorder, misdelivered package, and an incorrect replacement order. There is no excuse and I won't offer one. We strive to be better than this order, and I am working now to figure out how we can prevent this from happening again. I'm sorry that we missed the mark. Denny ~ Customer Service Manager

Posted 7 years ago

“Sent wrong parts and now no one will return my emails. It's been almost a month.”

Helpful Report

Posted 7 years ago

Hi Thomas, thanks for getting in touch. My sincere apologies if we overlooked you. I'm checking into this and will make sure that you get taken care of. Denny ~ Customer Service Manager

Posted 7 years ago

“I ordered multiple products and some of the order was back ordered. Because I used a paid mailbox for the delivery of these items. I was hoping the company would try and make the situation right by mailing the remaining items to my house. They would not. Poor service. I will not use them again,”

Helpful Report

Posted 8 years ago

Hi James, we were actually discussing a resolution when this review came through. It's my understanding that the representative that you spoke to explained that she would have to get authorization before being able to ship the remainder of your order to your home in Canada when the order was originally slated to ship to a location in the United States. Regardless, we are discussing options here and I will be contacting you as soon as we have it worked out. My apologies for any confusion. Denny ~ Customer Service Manager

Posted 8 years ago

Sprinkler Supply Store is rated 4.7 based on 5,148 reviews