Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,148 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wished I could arrive sooner than later but had got here and I appreciate it thank you very much”

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Posted 4 years ago

“GIGO. No biggie.”

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Posted 4 years ago

“Your company did a great job getting the order shipped to me in an expeditious manner. However, it wasn't clear to me that the item I ordered was a spot light and not a flood light. I had wanted a flood light.”

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Posted 5 years ago

Hi Mark, thanks for getting in touch. My apologies for any confusion; we do place the word "Spot" directly in the name of the part as well as down in the description. https://sprinklersupplystore.com/products/led-10w-psp27k-12-flex-led-par36-10w-2700k-spot I'll present this to our web team and see if we can possibly devise a better way to make this more clear at the time of purchase.

Posted 5 years ago

“The package came quickly and without damage. An o-ring was missing that was shown in the picture of the item online.”

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Posted 5 years ago

Hi Mark, my apologies for the missing O-ring. I have our warehouse shipping out a replacement kit. You should be seeing the confirmation email in your inbox. Denny ~ Customer Service Manager

Posted 5 years ago

“Took eight days to get order. Way too long!”

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Posted 5 years ago

Thanks for your review. My apologies if we weren't able to get this to you ask quickly as anticipated. It's 5 days shipping time from our warehouse on the east coast to Montana, and there was also a weekend that added to the shipping time. We're currently looking at methods of better serving our customers located on the western side of the country so that they aren't experiencing longer wait times to receive their packages. Denny ~ Customer Service Manager

Posted 5 years ago

“Everything was great until only part of my order arrived. I had no advanced notice that I would be receiving my order in multiple shipments. And then third shipment never arrived. On the plus side when I contacted sprinkler supply about it the issue was dealt with right away. But, it delayed my project which is not really ideal. Makes the whole thing a bit of a hassle.”

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Posted 5 years ago

Hi Scott, thanks for your review. My sincere apologies that we weren't able to knock this one out of the park for you. This one is totally on us for missing two of the rolls of tubing and causing the delay in your project. I'm glad that we were able to get this resolved, but I'm in the process of looking at this order more closely to see what measures we need to take to assure this situation doesn't happen again. All the best, Denny ~ Customer Service Manager

Posted 5 years ago

“Exactly what I needed at a fair price, too several weeks to ship. Sent an email to inquire on shipping status that was never responded to.”

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Posted 5 years ago

“one of the rubber ring was twisted, and it is leaking”

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Posted 5 years ago

“I was initially sent the wrong Oetiker part. After some email exchanges where I was trying to send a picture of the wrong part, the problem was resolved. I received the correct part in a timely manner.”

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Posted 5 years ago

Hi Robin, thanks for the review. My sincere apologies again for the error. I'm glad that we could get it worked out. All the best! Denny ~ Customer Service Manager

Posted 5 years ago

“I received the correct sprinkler bodies but not the correct nozzles. I just sent an email so I hope to be back in action in a few days.”

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Posted 5 years ago

“The sprinkler box I bought was wrong size so to return it cost more than half what the valve box was so now I will always buy local don't purchase from them unless your 100% positive what your getting”

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Posted 5 years ago

Hi Robert, thanks for your review. This is actually fantastic advice. We are here to assist with any questions or concerns before you buy or to confirm that you're purchasing the correct product, just contact us via the contact info listed on the website. In your case, I'd be happy to waive the restock fee if you wanted to send that valve box back. Just let me know.

Posted 5 years ago

“I ordered from you because in the Past you delivered fed ex. USPS doesn’t deliver to my house in my rural area.”

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Posted 5 years ago

“I ordered product #526200 for my Hunter Front Panel and I could not get it to work. when I plugged it in nothing showed up on the face. tried again and again and still nothing.”

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Posted 6 years ago

Hi Oliver, thanks for your review. My apologies that the replacement front plate didn't solve your issue. You may have an AC or other problem that needs to be addressed in order to get your controller working. Please feel free to request a return at the "Returns Policy" link at the bottom center of our website, and you can contact me through the website for assistance on doing some trouble shooting on your controller. Denny ~ Customer Service Manager

Posted 6 years ago

“IMy order wa missing an item and I had a hard time getting anyone to answer the phone to resolve.”

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Posted 6 years ago

Hi Bob, thanks for getting in touch. I can see that you were taken care of via chat. I apologize if you weren't able to get through on the phone; I would recommend leaving a voice message. We're generally back to you within a few minutes, same day for sure. Denny ~ Customer Service Manager

Posted 6 years ago

“Question makes no sense.”

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Posted 6 years ago

“I like the wide variety of parts, but your delivery of the parts I have ordered is horrible, this will probably stop me from ordering anything else. All the other parts stores i have used have insured my parts arrived within 3 working days. this delay is causing serious effects on my grass in the 100 degree temps we"ve had. Lance Werber 785-819-6797”

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Posted 6 years ago

Hi Lance. My sincere apologies for any confusion. You should have received an automated email to notify you that one of the parts on your order (the 222700) was backordered. I've notified the warehouse to release the rest of the parts ASAP. Just let me know if you want to wait for the backordered part or cancel and get a refund. Denny ~ Customer Service Manager

Posted 6 years ago

“Order was on time and fairly priced”

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Posted 6 years ago

“The part I ordered turned out to be backordered. So it took a little longer to receive than expected. Otherwise everything was fine.”

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Posted 6 years ago

Thanks for getting in touch. My apologies for your order not arriving in a timely manner. We share in the frustration when a backorder isn't able to ship in time. It's our goal to get every order out as quickly as possible. I've made a note of your order and will be taking a look at the parts to see how we can make the turnaround quicker the next time. Denny ~ Customer Service Manager.

Posted 6 years ago

“I don't mind the bulk plastic bag packing for the nozzles, but have to mark the specs for each plastic bags. It waste my time to sort items out.”

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Posted 6 years ago

Hi, thanks for your review. I apologize for any inconvenience, this is something that the warehouses are already supposed to be doing. I'll be getting back in touch to review our shipping policies with them. Thank you for bringing this to my attention. Denny ~ Customer Service Manager.

Posted 6 years ago

“Order was processed quickly and delivered on specified date. One item (Irritrol valve) was not included in shipment although the packing list said it was. Contacted SSS immediately and a replacement order (#119696) has been initiated.”

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Posted 6 years ago

Thanks for your review. My sincere apologies for the missed item in your order, we're getting the replacement out to you ASAP! Please don't hesitate to get in touch if you have any further questions or concerns. Have a great day! Denny ~ Sprinkler Supply Store

Posted 6 years ago

Sprinkler Supply Store is rated 4.7 based on 5,148 reviews