Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,085 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product received as described but shipping time could’ve been much faster. Warehouse was in MN and I live in MN and it took almost a week”

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Posted 6 months ago

“Products are exactly as ordered and shipping was very fast.”

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Posted 6 months ago

“Had what I needed and successfully sent it promptly. Good job!”

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Posted 6 months ago

“The folks at Sprinkler Supply Store have been very helpful with suggestions for resolving my irrigation issues. I would certainly recommend contacting them for both parts and advice.”

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Posted 6 months ago

“great service and fast shipping”

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Posted 6 months ago

“First time ordering and received the wrong item. Ordered 1 1/2"×24" threaded pipe and received 1/2"×24".”

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Posted 6 months ago

Hi Matthew - thanks for your review. I received your email this morning and am working with the warehouse to get the correct items out to you ASAP. I'll follow back up privately once I know the replacement shipment is going out.

Posted 6 months ago

“I have done business with SSS many times in the past and quality and service were always my primary concern, and they delivered I gave them a lower rating this time around because it is the first time I have ever had to return an item to them, and I was told that I would have to pay a 20 % re stocking fee, I have no problem with the return shipping fee, since this is common among all distributors but in doing research I realized that there is a great disparity in restocking fees in the future I will seek out companies that do not charge restocking fees”

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Posted 6 months ago

Hi Stephen - thanks for your review. We're more often than not willing to waive the restocking fee as long as items are returned in new condition, especially for longtime customers. I don't recall speaking to you on this and it would have been my call to make, but certainly reach out in the future if you need to return something and we'll waive the restocking fees for you. I can see your return has yet to arrive to us, so I made a note to not charge that fee when it arrives. Denny ~ Customer Service Manager

Posted 6 months ago

“I needed a basket filter for an I-20 rotor. The order was less than $3. The response from Sprinkler Supply Store could not have been better. I look forward to ordering items of substantially more value when the need arises.”

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Posted 6 months ago

“As always, Sprinkler Supply had the exact parts I needed at a good price. Delivery was prompt. I will definitely continue to use them in the future.”

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Posted 6 months ago

“Had all the parts I needed”

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Posted 6 months ago

“I couldn’t find the part locally. Found it online at sprinkler supply store. It arrived fast and I got the sprinkler system back up and running the day the part was delivered.”

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Posted 6 months ago

“when I received my sprinkler heads noticed I ordered wrong one called the store and explained, he refuded me and sent me the correct one. Great service.”

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Posted 6 months ago

“Order came on time .Just what I ordered”

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Posted 6 months ago

“Was looking for individual filters for sprinkler heads. Hard to find anyone who sells them separately. But landed on the Sprinkler Supply Store. Found what I was looking for -- and REASONABLY priced. Purchased a large quantity of what I needed. Easy to order through site and order shipped quickly. Arrived in perfect condition. Very happy with everything.”

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Posted 6 months ago

“The RainBird disk filter arrived on time and in perfect working order. Good Job.”

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Posted 6 months ago

“Hunter parts were good value, easy install & performed perfectly as advertized.”

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Posted 6 months ago

“Exactly what I was looking for and quick delivery.”

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Posted 6 months ago

“Excellent experience. Handled my order very well. Honored my request to ship available and backordered items separately i.e. without awaiting the backorder items.”

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Posted 6 months ago

“They have what I need when I need it. Shipping and handling is not unreasonable.”

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Posted 6 months ago

“Sprinkler Supply Store is my go to store for irrigation parts. They have excellent selection of sprinkler products, with reasonable prices and quick delivery. There are also many many useful videos on the site to help you with very useful detail information.”

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Posted 6 months ago

Sprinkler Supply Store is rated 4.7 based on 5,085 reviews