Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,107 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,107 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the wrong item and Denny was quick to resolve and replace! Even let me keep the wrong product. Great customer service!”

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Posted 3 years ago

“good fast service”

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Posted 3 years ago

“The process to buy was easy, straightforward, and a downright pleasure. The website is easy to navigate and the videos are outstanding.”

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Posted 3 years ago

“Ordering was easy & simple. Product came sooner than expected”

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Posted 3 years ago

“it came fast”

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Posted 3 years ago

“Thank you for your quick and reliable service. Second time ordering from you and both times I’ve had a great experience.”

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Posted 3 years ago

“What's not to like?”

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Posted 3 years ago

“Didn’t know Hunter rotary heads came with check valve pre installed. The new rotor head from sprinkler supply store solved my puddling problem , lowest point of my lawn.”

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Posted 3 years ago

“The customer service was great and prompt. Parts are as ordered and arrived in a timely manner. Overall, great experience and will definitely order again.”

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Posted 3 years ago

“I have been waiting for my order for a month that I have not received it bad company”

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Posted 3 years ago

Hi Manuel - thanks for getting in touch. According to the tracking, your order was shipped and should have arrived to you on July 21st via FedEx. If you're unable to locate that package, please contact us directly via phone or email and we'll be happy to discuss the next steps to get this resolved. Our apologies for any confusion. Denny ~ Customer Service Manager

Posted 3 years ago

“Sent an email and picture yesterday. One of the zone valves I ordered came damaged. Waiting for a reply.”

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Posted 3 years ago

Hi John Thanks for getting in touch. I just did a search of our system and did not find an email from you. Could you please resend? Make sure you send it to info@sprinklersupplystore.com We'd be happy to take a look and get this resolved for you ASAP. All the best - Denny ~ Customer Service Manager

Posted 3 years ago

“This was my first time shopping with the Sprinkler Supply Store and it was easy, fast and fun. I was looking for a low flow drip suitable valve and hopefully the ones I purchased will do the job. Regardless of how the valves actually preform, the Sprinkler Supply Store had them at the best price I found and it was an easy experience to order and receive them. Responsive communication, easy payment with paypal, fast shipping and they threw in some fun light hearted email as well. Couldn't have asked anymore from a vendor, thank you !!”

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Posted 3 years ago

“Service was ok considering the COVID restraints.. I received all my order but 2 items. Order #169149, I still have not received TORO part MPR+ 12F quantity of 2 each and TVAN15, quantity of 7 each. If you are unable to supply, please refund the credit to me. Thank you Mike Grimes”

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Posted 3 years ago

Hi Michael - please double check your order confirmation, as we're not showing those particular parts to be on order #169149. According to our records, everything on that order has shipped and been received, but we'd be happy to take a closer look if you're still missing any items that you're showing on the order confirmation. Just let us know!

Posted 3 years ago

“I found a hard to locate item here. I still have some on back order at my local distributor. The service was amazing. My order was shipped right out to me. I had a lightning strike and needed the parts ASAP. I am so happy to have found my new go to spot for my irrigation needs.”

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Posted 3 years ago

“Outstanding customer service! I emailed them to see if they had the part I needed, and they actually responded within a day! Placed 3 orders with them, and all orders were promptly shipped.”

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Posted 3 years ago

“Ordered Shut off valves over a week ago and still waiting”

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Posted 3 years ago

Hi Craig - thanks for your review. Looks like your order was shipped back on 7/29 - we would have sent an email to you that day with tracking. It was traveling from our New York warehouse to you in California via FedEx and is showing to be on the truck for delivery today. Please let us know if it doesn't arrive to you today and we'll be happy to follow up with FedEx.

Posted 3 years ago

“This is my go to store when I have to replace my sprinkler valves. Has all the parts I need to complete replace and repair. I purchased extra parts this time around. I will continue to use the sprinkler supply store.”

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Posted 3 years ago

“Would need my order to arrive before writing a review. Any idea when my order will arrive? Thank You.”

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Posted 3 years ago

Hi Michael - Thanks for getting in touch. The tracking is showing that your order was delivered on August 2nd via USPS. If you're not finding the shipment, please contact our customer service department directly and we'll be happy to take a closer look and get this all resolved for you ASAP.

Posted 3 years ago

“Customer service is excellent! Packaging and shipping could not be better. Sprinkler Supply Store values its customers.”

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Posted 3 years ago

“Well I searched online for the part I needed. This store came up. I ordered it. They shipped it. I received it. I installed it. They sent me 100 emails all along the way. Now Im reviewing them. Probably another 100 emails thanking me for my review. Sincerely long time caller first time listener.”

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Posted 3 years ago

Sprinkler Supply Store is rated 4.7 based on 5,107 reviews