Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,112 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items ordered were correct and delivered timely. Will order from this Company again.”

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Posted 7 years ago

“great friendly service”

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Posted 7 years ago

“It took well over 6 weeks to receive the parts I ordered, however I was immediately charged for the order. Customer service only responds when they have good news to tell you, otherwise they "accidentally" forget to reply to any inquiries about a shipping date. Very disappointing service all around.”

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Posted 7 years ago

Hi Joseph, thank you for your review. I'm looking into your orders and can see that we had one earlier this year where we had 10 diaphragms that took an extremely long time to arrive. We did ship everything that was available right away. I have to accept responsibility for the missed communication on getting back to you regarding the longer wait on those, I can see that I put in the request to the manufacturer for an update and neglected to pass that information on to you once I had news on the arrival date. My sincere apologies, we do take customer service very seriously here and I will take measures to make sure that this type of thing doesn't happen again. Denny ~ Customer Service Manager

Posted 7 years ago

“Great over the phone customer service. My new Hunter Box was easy to install and works great. I am glad I stumbled onto your website. The guy that initially installed my system wanted to charge me 3 times the amount for the control box. Obviously, I'll never do business with him again! The Sprinkler Supply Store is my new friend!”

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Posted 7 years ago

“Item was easy to locate on the web site and shipping was fast. Great experience using the web site.”

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Posted 7 years ago

“I ordered the wrong product. When I called customer service they were great and walked me through the return and re-order process. Very helpful and courteous! Thank you guys.”

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Posted 7 years ago

“The exact product I needed and received it quickly and in good order.”

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Posted 7 years ago

“Received parts quickly and correctly. Thank you, Gary H”

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Posted 7 years ago

“It took well over a month to receive my order, with little to no communication from the company. The only time I received any information was after asking where my product was. Very disappointing and looking to find a new supplier with a faster turn around time and more communication.”

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Posted 7 years ago

Hi Joseph, I can see that this is a duplicate review from your message above. Please let me know if there's anything I can do for you. Have a great day! Denny ~ Sprinkler Supply Store

Posted 7 years ago

“First of all, they had what I needed, and at a great price! Thought I was just going to have to buy new sprinkler heads. Was glad I found this store!”

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Posted 7 years ago

“The hunter rain sensor was very easy to install and is working great!”

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Posted 7 years ago

“I was so impressed by how quickly the obscure part that I ordered was delivered to me. It fit perfectly and was well packaged. ( The item is glass )”

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Posted 7 years ago

“I needed to replace my old Hunter sprinkler controller so I ordered Hunter XC600i. Easy ordering process, good price, arrived quickly & packaged well. It is installed now and so far it's working fine. Would order again from this company.”

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Posted 7 years ago

“I needed a replacement for my old Hunter sprinkler controller & I ordered XC600i. Good price, easy ordering process, arrived quickly & well packaged. It's installed now and so far it's working fine. I would order from Sprinkler Supply Store again. Thank you.”

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Posted 7 years ago

“Received what I ordered in a timely manner. Will order again when I need sprinkler supplies. Thank You!”

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Posted 7 years ago

“I was thrilled to find what I wanted, and willing to pay a small shipping to get it - and it did arrive in a reasonable time frame and was perfect. Thank you. I would have preferred to wait until I received my order, however, before receiving several requests for feedback. :/”

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Posted 7 years ago

“Had all the parts i needed .”

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Posted 7 years ago

“Order was sent in a timely manor( faster than expected) order was just right ,nothing extra nothing missing. Will order again for sure.”

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Posted 7 years ago

“I like these little sprinkles very much.”

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Posted 7 years ago

“I was very pleased that Sprinkler Supply Store had all the supplies available to repair my old Toro irrigation system! Great prices and great service, too! Thank you!”

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Posted 7 years ago

Sprinkler Supply Store is rated 4.7 based on 5,112 reviews