Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,148 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is great, but received an email almost daily which is not appealing”

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Posted 1 year ago

“Ordered a bulb. Arrived quickly but it was the wrong one. Called the company and the correct one was sent immediately. They even let me keep the wrong one as I can use it for another time.”

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Posted 1 year ago

“All has worked well”

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Posted 1 year ago

“I have to rate the experience as a 4 and this is why. My purchase was for 5 LED light bulbs and it came in a bubble envelope. LED bulbs are very expensive and can be damaged easily. Luckily the bubble envelope didn't get smashed or stepped on during the shipping process.”

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Posted 1 year ago

“A phone number to the customer service department would have been helpful. Some of my questions could have been answered quicker than texting back and forth.”

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Posted 1 year ago

Hi Glenn - thanks for your message. It looks like you had actually gotten in touch via email in response to the Bonjoro video that our Customer Service Manager had sent out, but we are also available by phone and text as well. You can find all of our contact info here: https://sprinklersupplystore.com/pages/contact-us

Posted 1 year ago

“My order was processed and received items very quickly. Even backordered items were only a couple of days delayed.”

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Posted 1 year ago

“I like the quick service. However, I want the products that I order. I ordered (order #204862-1) 20 of item 96157 "Rain Bird Full Circle 8 Stream Xeri-Bubbler 5 in. spike base with bard coupler" and still have not received this item. I received a substitute apparently with little marking and then quickly received a replacement (i.e. X66039, Model XS360TSPYK) upon my complaint. However, this is also not what I had ordered originally. It is close but it emits too much water for my application. I still want what I ordered originally.”

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Posted 1 year ago

“Great variety of items, website a little clunky. Fine if you know what you want and have some experience with irrigation but it could be improved by short videos explaining some of the choices. For example: why choose a 25psi pressure regulator instead of a 45psi pressure regulator for 17mm netafim drip tubing? What length 17mm with 12 inch emitter spacing will a 35psi versus a 25 or 45 psi regulator supply?”

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Posted 1 year ago

“Purchasing was easy, delivery was prompt and the product was exactly what I ordered.”

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Posted 2 years ago

“First time shopper. Shipping was prompt, but I wish the products had some kind of identification on them. This may have prevented the wrong parts being sent to me”

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Posted 2 years ago

“Fast service”

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Posted 2 years ago

“While I am happy to find the sprinkler parts I wanted for my residential sprinkler system,. Unfortunately the parts did not fit in my current system. So I have sent it back to you as return. Generally, I find your prices are very high. I assume they are because of parts for older models.”

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Posted 2 years ago

“All nozzles have arrived (that's good). 2 packages arrived a day apart, so I was concerned that there was a problem. The second package completed the order, so I'm happy.”

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Posted 2 years ago

“I ordered 2 covers for our 30 year old sprinkler system outdoor control boxes. Unfortunately, neither one fit, so I had to send them back. The ease of using website, quick receipt of the items, return process was seamless. I received communication from the company through every step. The downside is the restocking and return shipping fees. These fees cost almost as much as the items I ordered.”

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Posted 2 years ago

“Good communication with the company. Only downfall, I was a first time customer and it stated I would get a discount if I sign up. I did sign up, No discount. Wouldn't stop me from buying from sprinkler again.”

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Posted 2 years ago

Hi Stephen - thanks for getting in touch. Our apologies for any confusion on the discount code - those are supposed to arrive via email and sometimes either get lost in the shuffle or get sent to SPAM. I did go ahead and toss a discount on your order for you. Please don't hesitate to get back in touch if there's anything else that we can do for you!

Posted 2 years ago

“It was great to find a place that had the parts that I needed that no one locally had. I was also impressed with the dialogue I was able to have to ask and respond to questions. The only thing I thought was a little out of character was the shipping The shipping was almost as much as the item which I did not appreciate. I received the part learned about the part and was able to adjust and continue using my old part. But due to the shipping situation I will just keep the new part in case I ever need it even though I don’t. Sprinkler supply store is a great resource!”

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Posted 2 years ago

“The items I ordered came faster than expected. They were exactly what I needed as I knew from the pictures on the website.”

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Posted 2 years ago

“Great job and delivery of my order but the Rainbird 5000 head keeps spitting nozzles after a few minutes of running. Perhaps I got a defective head.”

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Posted 2 years ago

“All valves arrived in great condition and in a short amount of time. We will see how they hold up but good for now. The only thing is I started a chat to the site to ask a question and still have not heard back, no worries, I figured it out.”

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Posted 2 years ago

“Overall I give them a four because my order was delayed. They had to change warehouses, so the order was delayed an extra three or four days to get here. No big deal, and Customer Service kept me informed and help the process along. And, I would’ve given number five, but with the delay, just couldn’t do that.”

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Posted 2 years ago

Sprinkler Supply Store is rated 4.7 based on 5,148 reviews