Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,119 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,119 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price,Great service”

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Posted 8 years ago

“I found them knowledgeable in answering my questions and very prompt in filling my order.”

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Posted 8 years ago

“Did not understand the product (pop-up sprinklers) were not a complete unit, that you needed to purchase spray nozzles to be complete. If I was alerted at the time I could have order them at the same time. but to pay a separate shipping charge for the dozen nozzles needed would not make since.”

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Posted 8 years ago

Hi David, thanks for your review. I do show that we have "NOZZLES NOT INCLUDED" listed in the product description for the heads that you ordered. We may need to take a look at making that information a little more obvious on the page, I'm going to follow up with our tech team about doing that. Denny ~ Sprinkler Supply Store

Posted 8 years ago

“Very good service was timely, as was stated, and the correct part I'd been looking for.”

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Posted 8 years ago

“Delay in getting my order as they were out of stock. Good idea to keep site updated w/this info so you know ahead of time there will be a wait? Ordered 20 of the item but got 19. Website indicated that this irrigation bubbler came on a 5" spike but in reality only the bubbler head was received. Probably need to update your product description so purchaser knows to but a different item if the spike is needed as well. Disappointing but pricing is exceptional compared to what you'd pay at a retail store. I do believe they try, just a few things as a bump in the road.”

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Posted 8 years ago

Hi Christine, thanks for your review. You should be receiving a package today with the remaining bubbler; we were just waiting on one of those to arrive and partial shipped the available ones so that you'd have them. It does appear that there's an error regarding the mention of the spike on the product page. I'm following up with the web team and will be getting back with you directly once I have it all figured out. Denny ~ Customer Service Manager.

Posted 8 years ago

“Sprinkler heads,risers and accessories arrived quickly. Selection was extensive. They'll be my "go to" supply store.”

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Posted 8 years ago

“These folks had what I needed in stock, shipped it quicky, and correctly, at a fair price! Pleasure to do business with.”

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Posted 8 years ago

“Great working with you - order(s) were perfect and were shipped in a speedy fashion. I will be doing business with you again (like I always do).”

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Posted 8 years ago

“Ordered a Hunter Xcore controller. Order process was easy. Price point very good. Delivery was prompt. Happy customer.”

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Posted 8 years ago

“The valve works, i got exactly what I wanted. I could use larger pictures on the website so I could be sure at what i'm getting”

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Posted 8 years ago

“Sprinkler Supply Store does a great job. Have ordered irrigation hardware from them several times. Orders always arrive within a few days, and they send update emails if there is a delay.”

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Posted 8 years ago

“Helped me in a big way with sprinkler head selection. I learned a lot!”

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Posted 8 years ago

“This is the second time I've been asked to write a review. It's been more than two weeks and I've yet to receive the product I ordered. At this point I'd say that you failed miserably. Should I continue....? Could someone check on the where abouts of my shipment.....Thank you!”

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Posted 8 years ago

Hi Greg, thanks for the review. My apologies, it looks as though we need to take another look at our automated emails. I'm showing 3 of those valves to currently be in stock, the rest are still on order with the manufacturer. I'm going to get the available items out to you ASAP and will message you privately once I have an update.

Posted 8 years ago

“They prices are great, and they have parts (control valve models) that I could find locally...and they carry RainBird boxes whereas most local irrigation outlets and DIY stores are carrying less of them or dropping them altogether.”

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Posted 8 years ago

“My husband went to 3 stores trying to find these parts and sprinkler supply had them to our house in a couple days at a great price. No more running around!”

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Posted 8 years ago

“When ordered over half my orders went MIA. Called they found them. Still waiting for them to be shipped over a week later. Not happy, probably the last time I ever use this site.”

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Posted 8 years ago

Hi Joseph, thanks for your review. I am showing four orders for you that were placed over a period of four days. Two of them were completely in stock and shipped out within 24 hours. The other two orders had backordered items, but the available items on the orders were also shipped within 24 hours and emails were sent to notify you of the backordered items. Nothing was MIA or needed to be found, we are waiting for your backordered items to arrive. Please let me know if you're unable to wait and I'll be happy to cancel the remaining items and credit you back. Denny ~ Customer Service Manager

Posted 8 years ago

“Very prompt service - good price - paid a lot more for the exact same Hunter pop-up from our original installer- then had to go 35 miles to get it or pay significantly higher shipping fee Rick/ StAples MN”

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Posted 8 years ago

“This is the second time I ordered from these guys and both times have been a great experience. The delivery was very fast and exactly what I expected. I highly recommend them and will continue to order from them in the future.”

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Posted 8 years ago

“The item I bought was back ordered. However, Sprinkler Supply got right on it and I received the item within an acceptable timeframe. Thank you.”

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Posted 8 years ago

“Very good”

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Posted 8 years ago

Sprinkler Supply Store is rated 4.7 based on 5,119 reviews