Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,107 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,107 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast shipping; packaged well”

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Posted 3 years ago

“Very satisfied with my sprinkler heads, will order again in the future.”

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Posted 3 years ago

“Simple website easy to locate what I needed and delivery came as expected.”

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Posted 3 years ago

“They have the right stuff, but it is a little hard to find, if you are new to their site. Shipping was slow compared to Amazon.”

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Posted 3 years ago

Hi Michael, thanks for your review. We're always looking for ways to improve the organization of the website, so please feel free to email us through the website with more details about your experience and how you feel that we could do better. With so many products, we can see where finding things might be overwhelming. I reviewed your order, and it would have typically arrived to you in about 3 days, but it looks like once it hit Florida it was an additional 4 days of getting pushed through the USPS system. Amazon does have about 100 more warehouses than we do across the country, but most in stock orders will typically arrive in about 3-4 days.

Posted 3 years ago

“The sprinkler does not work at all. It only released water like a hose pipe. If l can get a help with it will be cool”

Sprinkler Supply Store 1 star review on 19th July 2021

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Posted 3 years ago

Thanks for getting in touch. That sprinkler head that you purchased requires both a nozzle and an arc disk in order to work. You'll note on your invoice that it says "No Nozzle, No Arc Discs." The arc disc determines the arc that the head sprays and the nozzle controls the amount of water that comes out of the head. Without those two pieces, the water will just shoot out like a fountain. If you don't already have these Toro 300 series heads installed in your system, we don't generally recommend using them as there are much better options available now. The Toro T5 head would be a much better option. Please feel free to get in touch directly for more information.

Posted 3 years ago

“the parts came in but it took a few day's longer than i think it should. also the shipping cost was very high. the price was $11.99 and the parts was about $13.00.”

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Posted 3 years ago

“Yesterday I ordered $272 of Dura Parts, however because you handle so few Dura parts you only 3 pieces at roughly $30. I don't play favorites and you don't offer much.”

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Posted 3 years ago

“As you requested, I have sent you the pictures of the Weathermatic S20PSA received in place of the Weathermatic S24BSA that should have been sent to replace the defective S24BSA (pictures as well) from the original Order #15535. Sprinkler store response: Thanks for contacting Sprinkler Supply Store. This automatic reply is just to let you know that we received your message and we’ll get back to you with a response as quickly as possible. Still waiting since November 2020.”

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Posted 3 years ago

“They care!!! Seriously, I messed up and didnt notice my browser autofilled to my daughters address ...in another city! I called, left a message and yep! they called back! The gentleman fixed it and 3 days later voilà! My sprinkler box keys arrived! Wow, customer service still lives.. thank you Sprinkler Supply Store! Dee”

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Posted 3 years ago

“Order arrived complete and was exactly as described on line. Glad I found you as the Big Box stores now carry a poor selection of sprinkler parts, and none carry saddle T’s.”

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Posted 3 years ago

“Very good order time shipping time was extremely good response to questions we're almost immediate would highly recommend this store”

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Posted 3 years ago

“Shipped what I ordered. Even though part was back ordered it still arrived in a reasonable amount of time.”

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Posted 3 years ago

“Service and sprinkler parts were just what the doctor ordered. Could not be happier.”

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Posted 3 years ago

“All in all a good experience. Good product selection, fair pricing and good customer service. My only issue is I did not get the parts I thought I was ordering. The ones that were sent will suffice, but the parts I ordered were a Lasco product, and I received a substitute brand.”

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Posted 3 years ago

“Had the part I needed when I couldn't get it at Home Depot. Shipped fast and easy ordering. Thank you!”

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Posted 3 years ago

“The sprinkler valves I needed were 2 weeks out from other vendors. Sprinkler supply had them in stock at competitive prices. I will definitely shop here first before looing elsewhere.”

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Posted 3 years ago

“Very good company to deal with had what we needed delivery as promised very impressed will order again.”

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Posted 3 years ago

“Returned for 10% gift card and link to card to use it does not work so I will need to do time calling customer service to make it work.”

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Posted 3 years ago

“The Sprinkler Supply Store was exceptional throughout, with helpful and useful information, personal guidance, and prompt delivery. We wish every business was so professional.”

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Posted 3 years ago

“Love You Guy's!”

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Posted 3 years ago

Sprinkler Supply Store is rated 4.7 based on 5,107 reviews