Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,148 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very slow delivery”

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Posted 1 year ago

“Ordered item. Found out three days later that it was back ordered. When it finally showed up, the part wasn’t in the envelope. the envelope wore open in transit and it fell out. Can’t get ahold of anyone on the weekends to get a new part ordered”

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Posted 1 year ago

Hey Tim - apologies for the damaged package. I placed a replacement order for you first thing this morning.

Posted 1 year ago

“The product was advertised as being available, but took weeks to arrive. If you need your part within the month you should shop elsewhere!”

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Posted 1 year ago

“For me, one star is not even appropriate. I received the wrong item from what I ordered, provided the requested picture (twice) to show what I received 6 days ago and still have not received a reply as to what is being done. Additionally, another item was shorted 2 units -- this one seems that it will be rectified. Sprinkler Supply's shipping is not in sink with reality. Overall, a very frustration experience.”

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Posted 1 year ago

“You sent me the wrong size cover, thanks a lot!”

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Posted 1 year ago

“I ordered my order and received a total dif order tried several x to call and was only allowed to leave a msg which now one got back to me very disappointed My call back Num is 7188649489”

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Posted 2 years ago

Hi Yakov - thanks for the review. We did attempt to return your call a but your voicemail box was full. I've responded to your email - we'll get this resolved for you as soon as we have heard back regarding the parts that you received.

Posted 2 years ago

“When you send the same wrong order three times in a row you are not the kind of business I want to deal with, I just want my money back and be done with it.”

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Posted 2 years ago

“Took you long enough. There was no back order status. I thought you had just dropped the item from my order. I went on Amazon and bought replacements after waiting six weeks with no word.”

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Posted 2 years ago

Hi Douglas - thanks for your review. Our apologies, it looks like we had some sort of glitch in our system that caused one of the parts on your order to not be sent to the warehouse for shipment. That was eventually corrected and the part was sent over for shipment. I've credited you back on the order due to the confusion. Denny ~ Customer Service Manager

Posted 2 years ago

“I have followed your return process and no one has responded.”

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Posted 2 years ago

Hi Gisele, thanks for your review. I just took a look - your return request was entered on October 11th and authorized on October 12th. I just resent over the email authorizing the return with all of the information necessary to get your valve box back to us. Please get in touch directly via email or phone if you still aren't seeing it. Denny - Customer Service Manager

Posted 2 years ago

“Purchased some netafim tech line from Sprinkler Supply Store a few years ago. The product started failing several months ago. It has a five year warranty against failures. I contacted Netafim and they noted I needed to work with the store I purhased from. I reached out to Sprinkler Supply Store and Denny got in touch with my. He asked for photos of the failure and I provided them to him. He agreed to issue a store credit for my order. After I agreed, he ghosted me. I have emailed him 12 times since and set up three customer service calls and he has never called me. Pretty frustrating to be ghosted like this. Definitely would not recommend doing business with Sprinkler Supply Store--they do not stand behind the products they sell and have very shady customer experience.”

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Posted 2 years ago

“prepare for our call.: I placed order a on July 22th order #194497-1 for the following item hunter blue in color HE050B25 0.5 GPH. I waited for item arrived instead u send me Emitter brown in color and the numbers on the brown Emitter are 2/8L I don't think this is the correct item I'm looking for 0.5 Emitters item listed below. It's up setting that a smiple order of Emitters get screwed up like this. Still wait on a call or my parts that I ordered”

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Posted 2 years ago

Hi Bobby -apologies for the confusion - I called and left you a message last week that we'd be shipping out replacements for that incorrect shipment. I'll be following up via email with tracking as soon as I'm able to grab it from the warehouse. Denny - Customer Service Manager.

Posted 2 years ago

“Accidently ordered sprinklers with wrong shipping address. Sent two emails within minutes of the order and also called several times when store opened on following Monday informing them that I needed to change shipping address. They went ahead and shipped product without answering emails or phone messages. Had to spend additional money with Fed Ex to get shipment address corrected.”

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Posted 2 years ago

“A dozen spam emails after one purchase? srsly?”

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Posted 2 years ago

“Waiting on a response regarding a part that was received that did not match what was ordered!”

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Posted 2 years ago

“1234567890”

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Posted 2 years ago

Hi Stanislauv - I'm not really understanding the message in your review - I'm showing that your order shipped and was delivered on 6/6. I'll reach out privately, but please feel free to get in touch with us directly and we'll be happy to resolve anything that might have happened with this order.

Posted 2 years ago

“Wrong item sent. I ordered check valve for pro spray sent me check valve for rotors!”

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Posted 2 years ago

Hi Nick - our apologies for the confusion. I can see that you also contacted us via email, so I'm following back up directly to get this resolved for you ASAP. Denny ~ Customer Service Manager

Posted 2 years ago

“The part was incorrect. I will need to return”

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Posted 2 years ago

Hi Gary - thanks for the review. I'm getting in touch with you via email to find out what's going on and to get this resolved ASAP. Our apologies for any confusion. Denny ~ Customer Service Manager

Posted 2 years ago

“Make it clearer to order qty easier”

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Posted 2 years ago

“Very disappointed the sprinkler heads there supposed to be rectangle and they're more like 2v shapes with two side spot leaks nothing ,close to a rectangle!!!!!”

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Posted 2 years ago

“If you try to return something they offer you only a partial refund unless u get a store credit. Lost me forever. Irrigation king is a great store.”

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Posted 2 years ago

Sprinkler Supply Store is rated 4.7 based on 5,148 reviews