Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,113 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,113 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“good prices, good shipping time. Parts arrived without any packing; no packing slip, no protection/ padding for parts, just loose in a box. Other than the packing things were just fine.”

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Posted 7 years ago

“Superior products to those I might obtain locally. Service was responsive and considerate, even when need was due to my lack of PVC skills. I am so proud of my results, I have consistent Hunter valves instead of the "fruit salad" of equipment started by the builder, then cobbled on by landscapers. The old system was getting repair intensive, even requiring neighbors to work on my system while I was out of the country. I think the next five years should be far less eventful for my new system.”

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Posted 7 years ago

“Irrigation items were fairly priced and delivered quicker than expected.”

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Posted 7 years ago

“Great parts and service. quick delivery. Excellent”

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Posted 7 years ago

“Customer service was fast, professional and great!”

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Posted 7 years ago

“Shipped quickly and accurately”

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Posted 7 years ago

Hi Henry, thanks for your review. Please contact me if there was anything about your order that made it a "3" instead of a better rating. We'd love to know what we would need to do for a "4" or a "5." Denny ~ Customer Service Manager.

Posted 7 years ago

“good prices, fulfilled promised delivery time.”

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Posted 7 years ago

“It's hard for me to find a good supply of Toro sprinkler nozzles and products where I live. Mostly they are not available at the big box home stores. But Sprinkler Supply Store has a complete line of Toro products. Ordering was easy and shipping was the next day. I was happy to have found them and will use them again when the need arises.”

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Posted 7 years ago

“I ordered 100 Toro parts. I received 50 Toro parts and 50 cheep imitations. I am still waiting for a call back to see how you will fix this problem. Renda Davis Liq-Trol, Inc. Order number 125071”

Helpful Report

Posted 7 years ago

Hi Renda, thanks for getting in touch. My apologies for the delay, we were contacting the manufacturer since we were out of stock on those parts and ordered them directly from Toro to fill your order. I'll be in touch privately regarding possible resolutions. Denny ~ Customer Service Manager

Posted 7 years ago

“Great service. I would purchase products here again.”

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Posted 7 years ago

“1) Within hour of placing order received email from irrigationdirect.com. Suspect given by Sprinkler Supply. 2) Told to ship for receipt on or before a date, or delay shipment until several days later. Ignored. (Received when unable to to remove from porch.) 3) Packaging about as bad as ever seen (but items not damaged).”

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Posted 7 years ago

Hi Wade, thanks for your review. So sorry for any confusion on this order. We don't have any connection to irrigationdirect.com, so any emails you received were just timely coincidences. It does look as though the package was shipped out to reach you on the 16th as requested, but it was an extra day's delivery by the shipper. I'd appreciate it if you would be willing to follow up with me on the condition of the packaging; I'd like to determine if it was on the part of our warehouse or damaged in shipping. Denny ~ Customer Service Manager.

Posted 7 years ago

“Sprinkler Supply Store had the parts I could not find at a local big box store for the best price.”

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Posted 7 years ago

“Fast service”

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Posted 7 years ago

“I ordered the parts I needed for a good price and received them quickly. Thank You. Will shop here again.”

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Posted 7 years ago

“Sprinkler Supply not only sells the best in high quality outdoor lighting, they have first class customer service and very rapid customer communication if you have a question or problem. I would definitely recommend them to my friends and family.”

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Posted 7 years ago

“Very pleased with ease of ordering and prompt delivery. Prices were great and post delivery follow up A+”

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Posted 7 years ago

“Just keep the good work!”

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Posted 7 years ago

“Quick shipping excellent info on website”

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Posted 7 years ago

“I made error in my order, requested return , which was approved, credit received in very short time. Reordered correct part. Everything works great.”

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Posted 7 years ago

“Whoever did the shipping threw all the single pieces "every single piece" in one big bow and the tape was ripped. Glad nothing was lost. Why would you do that? Put the like items in a small bag so they stay together.”

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Posted 7 years ago

Hi Ronnie, thanks for your review. My sincere apologies, I agree that everything should be bagged and properly sorted. I am following up with the warehouse that shipped your order to review shipping procedures with them. Denny ~ Customer Service Manager

Posted 7 years ago

Sprinkler Supply Store is rated 4.7 based on 5,113 reviews