Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,115 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,115 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the wrong size sprinkler. Very easy to return item and receive a credit. Very helpful and enjoyed talking to a live person. Thank you”

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Posted 7 years ago

“They were able to answer my questions and the products were delivered on time”

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Posted 7 years ago

“I was very pleasantly surprised when I discovered the valves that arrived were the preferred model rather than the replacement model that I chose due to back-order issues – Thank you. I would like to say my order experience would receive a “C” grade. Though I appreciate whatever you did to facilitate the preferred valve – I wrestled greatly over the time issue. I would say that COMMUNICATING during the process would have GREATLY eased my strain. I am DISAPPOINTED that ALL the PROMO codes I had were a complete moot point. I always used the Amazon Pay method and I NEVER once saw any place to put a PROMO code. I am disappointed because I had long anticipated 10% off this phase of my project – but it never happened. I was going to give you a “D“ grade, but the preferred valve bumped it up to a “C”. These are my candid comments that would affect my future use of your site. ALSO, the pictures and descriptions of items on your site are generally substandard. I almost always google each item on your site and view it on a competitor’s site so I can clarify both the description and see a blow-up photo. I hope you accept these comments as “constructive” criticism.”

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Posted 7 years ago

Hi Dave, I appreciate your candid comments. It looks as though there was just a short delay on the backordered valves on the order, and they arrived and shipped before you had contacted us regarding the change to your order. The box for the promo code is right below the listing of the parts when you first click the "your cart" link. I've passed your comments on to our tech team for review. We're always looking at ways to update our processes to better serve our customers. Denny ~ Customer Service Manager

Posted 7 years ago

“I was not that happy. Photo in the add showed four inspection valves for about $14.00. I only received one. I went back to look at the add and in fine print it said price was for single item purchase. Very missleading. I could have purchased a single inspection valve locally for less than half the price”

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Posted 7 years ago

Hi Thomas, thanks for your review. My apologies for any confusion, we're working on getting better photos up for some of the items on our website. I'm going to go ahead and issue you a credit back for this, I can understand the confusion. Denny ~ Customer Service Manager

Posted 7 years ago

“very good”

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Posted 7 years ago

“the ease of ordering is great, selections of items they stock is excellent! will use again for my POA sprinklers needs. Richard Thompson”

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Posted 7 years ago

“Order place and recognized 4 days later. I had to check on disposition to find out. The order sent and delivered 5 days later. Lost customer. Girl taking and placing orders to be filled not alert. Usually very good service. Products good. Repair like snap-locks on T-leaks not in stock or handled.”

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Posted 7 years ago

Hi Daniel, thanks for your review. I apologize for any delays, it's our intention to always ship our orders in a timely manner. It looks like it was prepared to ship on a Friday but didn't get into the hands of the shipping company until the following Monday. I will take a look at this with our warehouse to assure that orders are going out on time. I've also share this review with the rep who placed your order. Denny ~ Sprinkler Supply Store

Posted 7 years ago

“I sent a question via email late at night and it was answered promptly and thoroughly early the next morning. Quick delivery and especially good was that the part was exactly what I needed and slipped right in place. Thanks.”

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Posted 7 years ago

“My order was shipped promptly and accurately. Everything I needed was easily accessible on their website. Prices were the best anywhere. I will be sure to order again when I need anything for my sprinkler system. Keep up the great work!!”

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Posted 7 years ago

“My order finally arrived complete but took longer than expected to get "in stock" parts from other suppliers. Contacting them is slow as they seem to be understaffed. I probably order from them again but I will adjust my shipping expectations from 3-4 days to 10.”

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Posted 7 years ago

Hi Jack, thanks for your review! My sincere apologies for any delays, we do try to get backordered items ASAP from our suppliers whenever possible but sometimes experience longer turnaround times. I can see that you had been using our chat, that is a recent addition to our website and we are working on providing shorter response times. Denny ~ Customer Service Manager

Posted 7 years ago

“I purchesed some new hunter sprinkler heads to replace some that had got damaged. They arrived on time. I replaced the old ones with my newly purchased ones and have great area coverage again. Ordering from Sprinkler Supply Store was easy and fast. I will continue to use SSS for all my needed supplies.”

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Posted 7 years ago

“great as usual. great prices. great service. speed delivery. friendly folks.”

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Posted 7 years ago

“Great communication, fast shipping, and good prices.”

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Posted 7 years ago

“I ordered two items shown as in stock, then one showed back ordered after I placed my order. Shipping fee was waived after I called about this, and both items were received within a week anyway.”

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Posted 7 years ago

“Great service and products, team is very knowledgable, would definitely use their service again!”

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Posted 7 years ago

“Fast efficient service. Had the item as described in record time. Definitely will use this company again”

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Posted 7 years ago

“Great products, great pricing. Fulfillment or clarity needs a little improvement. My order was not fulfilled quickly enough for the shipping method selected. I had to purchase everything locally and return the entire order. Not only paying extra locally but had to pay a restock charge or receive store credit. Ouch! Make sure to verify stock on all items and verify SHIPPING DATE.”

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Posted 7 years ago

Hi Blain, thanks for your feedback. My sincere apologies if the order didn't arrive in a timely manner. I was looking into your tracking, it appears that we shipped everything within 24 hours of receiving the order but the shipment was held up due to a late UPS trailer. I'm not seeing anything showing that the order was returned to us or that a return authorization was requested. Please let me know if you need that set up. Denny ~ Customer Service Manager

Posted 7 years ago

“Excellent selection. Fast shipping. Great communication!”

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Posted 7 years ago

“By having exactly what I needed at a reasonable price and shipped quickly.”

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Posted 7 years ago

“Had the item in stock, had great shipping rates and the item arrived when promised.”

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Posted 7 years ago

Sprinkler Supply Store is rated 4.7 based on 5,115 reviews