Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,111 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,111 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Correct parts & great service.”

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Posted 6 years ago

“This is my third purchase with Sprinkler Supply. They have had everything I needed to repair my sprinkler system. Price and quality was great. Shipping was quick. My sprinkler system is up and working again!!!”

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Posted 6 years ago

“Nice and prompt.”

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Posted 6 years ago

“Had the product I needed but took way too long to receive. That is a big letdown with me.”

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Posted 6 years ago

Hi John, thanks for your review. My apologies, it does look like the order was backordered and it was about 8 working days for it to arrive. This did fall within our 7-10 day estimation for turnaround time, but we understand that it can be hard waiting for parts when you really need them. We're always discussing ways that we can lessen our backorder times, and hopefully we can do better for you next time. Denny ~ Customer Service Manager

Posted 6 years ago

“Everything has been great! Easy to follow website. Quick delivery. Thanks”

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Posted 6 years ago

“My plumber installed it very easily and quickly. It is working perfectly.”

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Posted 6 years ago

“They had the porduct at a great price.”

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Posted 6 years ago

“IMy order wa missing an item and I had a hard time getting anyone to answer the phone to resolve.”

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Posted 6 years ago

Hi Bob, thanks for getting in touch. I can see that you were taken care of via chat. I apologize if you weren't able to get through on the phone; I would recommend leaving a voice message. We're generally back to you within a few minutes, same day for sure. Denny ~ Customer Service Manager

Posted 6 years ago

“Easy website navigation, great selection, and fast shipping.”

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Posted 6 years ago

“Parts were in stock and shipped immediately. Pricing is very competitive.”

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Posted 6 years ago

“Good prices and follow up.”

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Posted 6 years ago

“Nine times now we have ordered the same product. About every three months or so. Every time you only have some in stock or none at all and they end up on back order wasting an additional 7-14 days or more of our time. Please update your website to verify inventory before Selling and charging us for products you don't have. Stock the products you are selling.”

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Posted 6 years ago

Thanks for getting in touch. I completely understand the frustrations of backorders and not being able to get parts right away. It's always been our goal to have the largest offering of parts available in the industry, including hard to find items that you may not be able to find elsewhere. Only selling what we can stock would make a large percentage of these "special order" parts completely unavailable to the customers who need them. Feel free to contact customer support any time if you're looking to order a larger number of parts and want to verify shipping times. We're always happy to look into it for you so that there are no mysteries as to when your order will be delivered. Denny ~ Customer Service Manager.

Posted 6 years ago

“Easy ordering, quick delivery and good pricing. We will use you for all of our sprinkler supplies!”

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Posted 6 years ago

“Works good”

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Posted 6 years ago

“Super easy website to use. Especially like the credit card processing section. It works great. The only hiccup was that I received three packages for one order, all shipped within a few days of each other. A waste of boxes and packaging. Would have preferred one shipment and one box.”

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Posted 6 years ago

Thanks for your review! We get this one a lot...with so many parts available on our website, we have several warehouses that we ship orders from. We ship everything from the same location when possible, but shipping from multiple locations allows us to fulfill orders more quickly without having to backorder so many items or hold up shipment while we transfer items to one location. ~ Denny - Customer Service Manager.

Posted 6 years ago

“I priced the parts i needed locally and thougt they seemed a little high in price. so i checked sprinkler parts on internet and Sprinkler Supply Store came up. I decided to call and see what Sprinkler Supply Store prices would be . To my surprise the Sprinkler Supply Store price was less than half the local price. The representative of Sprinkler Supply Store was very helpful and knew exactly what I needed. All my parts arrived within 5 days with no damage and every thing I ordered. I would reecommend Sprinkler Supply Store to any one looking for sprinkler parts. I will use Sprinkler Supply Store for all my future needs. Great service and great prices. Thank you Sprinkler Supply Store. Jim Weskirchen Omaha Nebraska”

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Posted 6 years ago

“Fast shipping at a reasonable price”

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Posted 6 years ago

“Reasonble prices. Good website with enuf info to find what I needed.”

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Posted 6 years ago

“Very reasonably priced and prompt delivery, used customer service email contact after I received shipment and email was promptly answered. Gary”

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Posted 6 years ago

“Great prices and inventory; fast shipping”

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Posted 6 years ago

Sprinkler Supply Store is rated 4.7 based on 5,111 reviews