Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,107 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,107 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only place to order sprinkler parts”

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Posted 3 years ago

“Customer pays shipping for returns and they charge you a 20% restocking fee. I won't do business with you again. Thank you for making it easy. Shop local!”

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Posted 3 years ago

Hi Kerri, thanks for your review. We do post our returns policy on the website with the hope that customers who are ordering repair parts (such as this transformer) that they may need to return will check in before placing an order: https://sprinklersupplystore.com/pages/refund-policy Our typical policy is to charge a 20% restocking fee, but we also offer 110% store credit for use back on the website. To our knowledge, that store credit policy is unique to our business. We are also pretty understanding if someone reaches out to us regarding waiving the restocking fee, providing that the product is returned to us in new condition.

Posted 3 years ago

“Shipped quickly and safely, reasonable prices. Thanks M.T.”

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Posted 3 years ago

“You stink. Ordered a simple key to a sprinkler box over two weeks ago. It still has not been delivered. I repeat: You. Stink.”

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Posted 3 years ago

Hi, our apologies for any confusion on your order. The tracking is showing that the shipment was delayed once it got into the hands of USPS, but we're showing that the shipment was delivered to you on the 13th. We'll follow up via email to get this resolved for you ASAP.

Posted 3 years ago

“Fast shipping and good communication.”

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Posted 3 years ago

“Excellent products and fast delivery”

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Posted 3 years ago

“I was pleased with the ease of ordering and delivery to my doorstep. I attempted to buy this product at a big box store and had the worst experience ever. I was pleased with the price and time it took to deliver. Overall a great experience with The Sprinkler Supply Store.”

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Posted 3 years ago

“Decent pricing, quick and accurate shipping, and provides updates on your oreder.”

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Posted 3 years ago

“I could not find the toro parts anywhere in Wichita so I am pleased to find availability through Sprinkler Supply . Delivery was good and pricing comparable to others.”

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Posted 3 years ago

“The online website is one of the more easier to navigate through, the prices are good, the turn around time for items to be shipped is fast, and the team at Sprinkler Supply Store is the best. Would definitely recommend to everyone!”

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Posted 3 years ago

“Everything I needed was delivered. Little pricy shipping charge for small parts in an envelope.”

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Posted 3 years ago

“Slow. I have not received product yet.”

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Posted 3 years ago

Hi Richard - thanks for your review. Our apologies for the delay. It looks like we shipped this out the next business day from our Missouri warehouse, which would normally take about 3 days. It looks like today is day 7, and USPS finally has it on the truck for delivery today. Please don't hesitate to get back in touch if there's anything else that we can do for you.

Posted 3 years ago

“Great service. Pleasure to deal with”

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Posted 3 years ago

“The item I purchased, Princess Cut Lawn Care DIY, MP Rotator Irrigation Kit Princess Cut Lawn Care DIY, MP Rotator Irrigation Kit, is brilliant! Amazingly, once I purchased this item it started raining. 7 inches in the past week.”

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Posted 3 years ago

“Great selection, quick delivery. In the future, the only place I will order parts ot acessories for my system👍👍👍👍👍”

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Posted 3 years ago

“Sprinkler Supply came through with a special order within a week of ordering when my local supplier could not fulfill my order - in fact told me it would be 6 weeks before they could get the parts! Thank you Sprinkler Supply!”

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Posted 3 years ago

“I needed a tool, a crowfoot wrench to go down inside a sprinkler head. They had just what I was looking for and saved versus Lowes department store.”

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Posted 3 years ago

“Ordered a replacement led landscape light and was received within a few days. Thank you for the prompt service..”

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Posted 3 years ago

“Fast Service and fair prices . . .”

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Posted 3 years ago

“Really great customer service”

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Posted 3 years ago

Sprinkler Supply Store is rated 4.7 based on 5,107 reviews