Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,148 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received the wrong product....emailed and called/left voice-mail with no return email or call. Now I have a $60 item that is not correct and I cant use, in addition to still needing the correct item. Still nothing.”

Helpful Report

Posted 4 years ago

Hi Kayla, I responded to your email the first thing yesterday morning and asked if you could verify the part number for the incorrect product that you had received. I have a replacement order in the works, I just need to determine exactly what you received so that I can determine if we need to call it back or not. Please check your email. Denny ~ Customer Service Manager

Posted 4 years ago

“You know this is my second order from you and I have yet to receive the materials which were due on Wednesday. The were either in Phoenix or Tucson AZ on Wednesday so delivery was rescheduled for Friday and now they are in Ft. Worth TX. Scheduled for Monday Delivery. It's a strike out for you guys. I need my materials when I order them and when you say you have them going out the next day I plan and expect that to happen.”

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Posted 4 years ago

Hi James, thanks for getting in touch. Apologies for any confusion, but we are definitely not promising shipping and delivery dates at the moment. Our warehouses are all working as hard as they can to get orders out as quickly as possible, but we have a note directly in the shopping cart stating there will be potential delays on orders due to the current pandemic situation. I apologize if we somehow gave you the impression that the situation was otherwise, but we've posted info on our website and sent out emails to notify customers of these shipping delays. Denny ~ Customer Service Manager

Posted 4 years ago

“Late , unpacked tubes, never again”

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Posted 4 years ago

“Ordered two weeks ago, items still aren't here. :-(”

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Posted 4 years ago

“I have an out of the box NON-working Irritrol TC-6EX-R 3 Emails & 3 Please help Phone message . No Response & No help.”

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Posted 4 years ago

Hi Patrick - we responded to your email about 11am this morning. Mondays are our busiest days due to all of the messages that we receive over the weekend, and there's generally no need to contact us more than once during the day. We do respond to all messages, it just sometimes takes a little time to get back with everyone. Please review our message back to you and let us know how you'd like to proceed. All the best, Denny ~ Customer Service Manager

Posted 4 years ago

“EXTREMELY DISAPPOINTED! I placed the order 5/25/20 was told about the back order on the pump which I responded to and said that was fine. BUT, I said that I needed the diaphragm ASAP because it was holding up a job from being finished. I did not hear from anyone so I assumed that it would be shipped out immediately. WRONG!! IT TOOK 3 WEEKS!!!”

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Posted 4 years ago

“Takes forever to get your order shipped this is the second time if you pay for 3day shipping your order doesn’t leave their warehouse for 3days so don’t waste your money and don’t bother calling no one answers”

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Posted 4 years ago

Hi Rob, thanks for getting in touch. Apologies if there was some confusion, but we don't offer three day or any other expedited shipping on our website. We've placed notices in our shopping cart and sent out follow up emails to notify our customers that some orders will be shipping out late due to the COVID19 situation. Many of our warehouses are socially distancing and are working to get caught up. We're happy to cancel the order if you're unable to wait, just let us know.

Posted 4 years ago

“I am waiting for my order 3 weeks. To long time for shipping !!!”

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Posted 4 years ago

“It's a month out and I still havn't recieved my order! I understand that things are backed up, but I would have liked to know when I ordered that it would take over a month for the order to arrive!”

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Posted 4 years ago

Hi Jon, apologies if we weren't able to get the product to you as quickly as you were hoping. The order referenced here was placed on May 17 and the remaining parts are scheduled to arrive you you today, which puts us two days shy of three weeks. I agree that it's an exceptionally long time to wait for an order, and we're finally starting to see our turnaround times decrease after being required to take measures to protect our staff from the COVID19 pandemic. These longer turnaround times will completely disappear once we're able to fully staff our warehouses again.

Posted 4 years ago

“I tried to cancel my order minutes after i places it and they completely ignored my request and shipped it anyway”

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Posted 4 years ago

Hi Leslie, thanks for your review. I did a search when you initially contacted us about this and again this afternoon, and we were unable to locate any communication from you asking to cancel the order. Regardless, I just credited you back in full for the order and apologize for any confusion.

Posted 4 years ago

“Never received my order or my replacement order from Denny. Will never use this "supply" store again.”

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Posted 4 years ago

“Inadequate inventory seems to be the problem with your store. You ship items in stock quickly, but unless the customer receives all of the order, the project can not be started and completed. This makes your store useless to the customer. I suggest, on long lead time items, offering substitution products, such as a different brand, drip tube 6" on center instead of 12". Anything that will allow a project to move forward. On line purchases are more convenient and cheaper than local supply houses but not worth the wait if products can not be obtained in a timely manner.”

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Posted 4 years ago

Hi Charles, thanks for your constructive criticism. Accepting backorders gives our customers access to parts that they might not otherwise be able to order, as many of these products aren't top sellers and many stores don't carry them. We post the stock status on each product page (either "In Stock" with the quantity or "Ships in 7-10 days" for backordered parts). We also have a notice in the shopping cart pointing out that there are backordered parts on the order, and then also follow up after the order gets placed with an email that once again points out the backordered items and offers instruction to contact us to make adjustments if necessary. Our business ramped up about 6 weeks earlier than expected this year due to the COVID19 situation and people being home to repair their own sprinkler systems. Between that and delays from the manufacturers in shipping product, we've definitely seen more backordered items than usual on our website this spring. We are getting product in as quickly as we can and doing our best to notify our customers of the situation, but this is certainly not a typical spring season for our company. We apologize for any inconvenience this may have caused with your order.

Posted 4 years ago

“Many of the products sold on the website are on back order, so expect to wait a while for your part. Had a very negative experience with this company. They charged my credit card for two parts that were on back order. Then they cancel my purchase without anything other than an automated email that my order was canceled. I still haven’t seen the credit back to my credit card, so I will be disputing the charge. Definitely lost my business going forward. I’ll pay more money for better service.”

Helpful Report

Posted 4 years ago

Hi Casey, I'm glad that we were able to connect on this directly to get it worked out and appreciate your understanding. Please don't ever hesitate to get in touch with me personally if you ever need to get in touch. We do take customer service seriously here, especially when it's clear that we've fallen short of the goal. Denny ~ Customer Service Manager

Posted 4 years ago

“I ordered a sprinkler Valve on 4.6.2020 and have not received it. Cannot water my lawn since then. Why not??”

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Posted 4 years ago

“They shipped the wrong item. Now having a difficult time returning it back. No customer service. Called 10 times and they said they will look into the matter.”

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Posted 5 years ago

Hi Mohit, thanks for getting in touch. We're currently working with the manufacturer on this to get verification, as they appear to be sending out the newer version of the controller you ordered in the boxes of the older controllers. At this point, we're trying to see if we can get you the proper controller. We'd be happy to send you a prepaid label for return and credit you back upon arrival, just let us know. Denny ~ Customer Service Manager

Posted 5 years ago

“Customer service is horrible and products ordered took over a month to receive and was just told sorry for you. All communication was initiated by me vs letting me know what all was going on with my order as well. Plenty of other companies out there to use besides you to finish all my supply needs for my new system.”

Helpful Report

Posted 5 years ago

Hi Ben, my apologies that we weren't able to provide you the valve boxes in a more timely manner. We were in a situation where the backordered parts were scheduled for manufacture and took longer than normal to provide. Our only real option in these cases is to offer order cancelation and issue a refund or wait out the manufacturer for the parts. Customer service is the most important aspect of our business, and I'll be reviewing your correspondence with our team to assure that we are doing our best to serve our customers in the best way that we can. All the best, Denny ~ Customer Service Manager

Posted 5 years ago

“Order product on a Sunday and called them first thing Monday morning told the representative I needed product by no later than Thursday he assured me I would have it Product did not arrive until the following Monday product did not arrive until the following Monday As a result I was forced to go to my local Home Depot and purchase the material I needed at an additional cost and then the sprinkler store wants to charge me 20% restocking charge on top of the fact that I have to pay $26 to ship the product back door this is not customer service I would strongly advise against using this company”

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Posted 5 years ago

Hi Mike, my sincere apologies, I took a look at your order and can see that it was packed and ready for shipment on Monday the 19th as promised but didn't get picked up by UPS until the next day. I'd be happy to work with you on the return and waive the restocking fee. I'll get in touch privately and we'll get this resolved for you. Denny ~ Customer Service Manager

Posted 5 years ago

“every thing went very good”

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Posted 5 years ago

“I was disappoint in the refund. I know it’s your policy, but I don’t usually have to return items from suppliers & was shocked with the bottom line of the refund. I just need to shop with vendors that have better return policies.”

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Posted 5 years ago

Hi Sue, I appreciate your honest feedback. We do charge a 20% restock fee, but we try to offset that by also offering 110% store credit for customers who are willing to spend their money back on our website. Since most sprinkler systems are going to require some sort of replacement parts every year or so, we feel that it's a good deal for most of our customers. Denny ~ Customer Service Manager

Posted 5 years ago

“The wrong parts were shipped to me. The company wants to charge me a 20% restocking charge for their mistake. So in addition to sending the wrong parts, they want me to pay extra. What kind of service is this??”

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Posted 5 years ago

Hi Robert, my apologies for any confusion and the incorrect parts on your order. We'll actually be following up with a prepaid label to cover the cost of the return of the RVAN nozzles. We can either credit your order back in full or send out the proper heads. Please get back in touch and let us know which one you would prefer.

Posted 5 years ago

Sprinkler Supply Store is rated 4.7 based on 5,148 reviews