Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,162 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,162 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Charged credit card on October 21, delivered to UPS a full week later; not good. Otherwise, okay to deal with, although I haven't seen the product yet.”

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Posted 8 years ago

“Wrong item was sent, so I have to call this morning and hassle with that.”

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Posted 8 years ago

Hi Paul, thanks for your review. My sincere apologies for the error and for the inconvenience, I understand that you spoke to one of our reps and we are working on getting things sorted out for you. Please don't hesitate to send me a message through the website if there's anything else that you need. Denny ~ Customer Service Manager

Posted 8 years ago

“I ordered the parts on. Mon was told 2 days to receive Its now say still not herr”

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Posted 8 years ago

Hi Terri, thanks for your review. My sincere apologies for the delay in delivery, it's our goal to always deliver our products in a timely manner. I am looking into the cause of this particular delay to see what we could have done to assure that it arrived to you in time. Denny ~ Customer Service Manager

Posted 8 years ago

“Had I known the item was backordered I would have searched elsewhere before placing my order. I was not informed the item was out of stock until the day after I placed and paid for the order.”

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Posted 8 years ago

Hi Brian, thanks for your review. My apologies for any inconvenience, it's possible that we had an issue with our inventory feed that showed the item to be in stock at the time of ordering. We do list the availability listed on the product page for each item, "7 to 10 days" indicates a backordered item. Denny ~ Customer Service Manager

Posted 8 years ago

“My order from two weeks ago which is paid in full is still in "processing". I believe the order is being held up due to one of the 4 items being out of stock. Most companies make partial shipments, and do not pre-charge for items not shipped.”

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Posted 8 years ago

Hi Stephen, thanks for your review. My apologies for any delays, your order has been partial shipped and you should be seeing it shortly. I'm looking into the remaining part and will follow up with you privately when I have more information. Denny ~ Customer Service Manager

Posted 8 years ago

“My payment did not go through so my order was canceled but I was not informed of this action. I will reorder.”

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Posted 8 years ago

Hi Gerard, thanks for your review. I appreciate you contacting us via email to let us know that our message to you had been snagged by your spam folder, and I apologize for any confusion. Please get in touch and let me know if there's anything else that I can help you with. Denny ~ Customer Service Manager

Posted 8 years ago

“This is the second time I've been asked to write a review. It's been more than two weeks and I've yet to receive the product I ordered. At this point I'd say that you failed miserably. Should I continue....? Could someone check on the where abouts of my shipment.....Thank you!”

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Posted 8 years ago

Hi Greg, thanks for the review. My apologies, it looks as though we need to take another look at our automated emails. I'm showing 3 of those valves to currently be in stock, the rest are still on order with the manufacturer. I'm going to get the available items out to you ASAP and will message you privately once I have an update.

Posted 8 years ago

“I ordered the merchandise on August 5, 2016. I finally got a notice 4 days ago that it had shipped, I haven't received the merchandise as of today. I had to call your office to find out that the reason for the delay is one of the items ordered was out of stock.”

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Posted 8 years ago

Hi Ernie, thanks for your review. I did check, our system sends out an automatic email right after the order is placed to let you know about any backorders. You can also tell by the "7 to 10 day" availability status on the product page. It does appear that the email was sent. It may have been snagged by your spam filter. I apologize for any confusion. Denny ~ Customer Service Manager

Posted 8 years ago

“open the box and I saw the unit that was going to be new wasn't.”

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Posted 8 years ago

Hi Lewis, thanks for your review. It's my understanding that I spoke to you a while back and we resolved this for you, but please don't hesitate to get back in touch with me if you have any other concerns or questions, I'm happy to help. Denny, Customer Service Manager, Sprinkler Supply Store

Posted 8 years ago

Sprinkler Supply Store is rated 4.7 based on 5,162 reviews