Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,069 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,069 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“dissappointed to find the same solenoid for $14.95 at Home depot”

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Posted 5 months ago

“Got exactly what I ordered. However, I did expect the Valve to come as a kit to include install/adjust instructions and the hydraulic pressure tap parts. But, in the end, I got exactly what I ordered so I can't fault them for that.”

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Posted 5 months ago

“Evetrthing I ordered arrived early and exactly as ordered. I shall shop here again in the future.”

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Posted 5 months ago

“Ordered a part charge my card Over a week ago, no information on whether it's shipped. It's if we check on the website it says they will email us when it ships. I have called and emailed them several times to find out if the part is in stock or what the situation is. They're answering machine says they will call back within one day. I've been waiting seven for a call back. No call back. Have left several messages and several emails. Very dissatisfied”

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Posted 5 months ago

Hi Barbara - our apologies for any confusion. I checked in our CRM system and see one call at 11:09EST on Wednesday followed by an email at 11:20 the same day. I was on the phone helping another customer at that time but did respond to the email at 11:22 to let you know the part was still on backorder and we're expecting it to arrive sometime late next week or early the following, which is right in line with the "10+ Day Delay" status showing on the product page. https://sprinklersupplystore.com/products/hunter-981700sp-hunter-replacement-transformer-for-icc2-hcc-i-core?variant=40179141476412 I do see two additional calls last night after hours. We'll be happy to cancel the order and credit you back if you're unable to wait. Just let us know.

Posted 5 months ago

“Not much to say. Nice selection of product. Easy shopping and delivery was right on time.”

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Posted 5 months ago

“Good sprinklers.”

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Posted 5 months ago

“I was looking for some toro sprinkler heads which are not super easy to find. Sprinkler supply had what I was looking for at a very reasprice as well. I ordered them and immediately got a confirmation that my order was received. Shortly after that I got an acknowledgment of my order and then updates. Delivery was quick and well packaged. Great experience overall thanks”

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Posted 6 months ago

“Processing took a while. However, when I contacted the company they responded promptly about the delay. Order was received and as items as expected”

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Posted 6 months ago

“Great selection of merchandise and so good at keeping abreast of backorders and informing of the status.”

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Posted 6 months ago

“Great service & easy-to-use website”

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Posted 6 months ago

“order was delivered and was fair price”

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Posted 6 months ago

“Communication? FIVE STARS! Back ordered part? FIVE STAR, minor wait time! You need to be using these folks for whatever you might need. This kind of service is becoming harder and harder to find ... BUT NOT HERE! Five Star PERFECTION from soup to nuts! RECOMMENDED!”

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Posted 6 months ago

“We had looked all over for a specific drip system fitting, and finally found it here at Sprinkler Supply Store. We ordered, or was not in stock, but they resourced it ASAP from the manufacturer, and kept me posted all the way regarding its progress. And the price was unbelievable.”

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Posted 6 months ago

“Order went fairly smooth and all items arrived as ordered. However, they did come in 3 different shipments on different days. In my case, it worked for me, but next order I'll be sure to place way in advance.”

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Posted 6 months ago

“Great selection of sprinkler heads and parts at good prices.”

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Posted 6 months ago

“Ordering was very easy to delivery was quicker than I expected.”

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Posted 6 months ago

“They were very helpful. I didn’t find what I need but they are still working with me to find what I need. I would definitely recommend them.”

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Posted 6 months ago

“Got exactly what I needed at a good price and quick delivery”

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Posted 6 months ago

“Excellent service and response at reasonable prices. I will be back!”

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Posted 6 months ago

“I always get my soaker hose from these guys, they have quality and standards.”

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Posted 6 months ago

Sprinkler Supply Store is rated 4.7 based on 5,069 reviews