Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,085 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was easy to order parts and delivery worked out great for timing. Cost was reasonable and the online system works great.”

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Posted 6 months ago

“Ordered exact part I needed, it arrived quickly and worked perfectly when I installed. Great experience very fast service and very reasonable price too. Thanks again Matt”

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Posted 6 months ago

“They had the parts I needed and delivered quickly. Highly recommend them!!!”

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Posted 6 months ago

“Very diappointing about this order. I received the wrong items on May 25 and I then quickly sent an email with picture asking for help on May 26. Despite of a long Memorial weekend to May 27, I understand it likely be a couple of days delay. However, I have not received anything or heard anything about shipping the correct items to me by June 2-- this is an entire week. I was desperate for the correct items, and conctacted the customer service again on May 30th. No response... never experience something like this at other place. After I wrote this review, I contacted customer service requesting refund. They refunded me immediately. And to my surprise, I received the correct items the next day! Collectively, I believe Sprinkler Supply Store is a really good and reliable supplier. However, the dealing with my situation could be better by more effective communication and updating.”

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Posted 6 months ago

“Quick and easy ordering process. My order came promptly with good communication.”

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Posted 6 months ago

“I CHOSE TO PURCHASE THE 5 RAINBIRD SCREWDRIVERS FROM YOU GUYS DUE TO THE PRICE AND EVERY OTHER PLACE THAT I HAVE PURCHASED THEM FROM THEY HAVE BROKEN AT THE TIP WHILE MAKING ADJUSTMENTS. LET'S SEE WHAT HAPPENS WITH YOURS. THANK YOU, RANDY”

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Posted 6 months ago

“Excellent customer service. It’s great to see a company that still has real people to address customer needs.”

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Posted 6 months ago

“Easy to use web site.”

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Posted 6 months ago

“Good service. I received the wrong part and they promptly sent me the correct item and a prepaid label to return the wrong one. They had a part that I could not obtain other places.”

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Posted 6 months ago

“Will do business with again… fast shipping and received everything. A+++”

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Posted 6 months ago

“Whow, very knowledgeable, very easy to place my order and so quick shipping. Thank y.”

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Posted 6 months ago

“Product arrived quickly. Wish shipping wasn’t so much for small items.”

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Posted 6 months ago

“Very efficient and pleased with the service we received !”

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Posted 6 months ago

“They have all the parts I needed, priced competitively, and shipped propmtly. The only problem is the frequent storms -- I haven't had an opportunity to try my new sprinkler setup.”

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Posted 6 months ago

“Couldn't have gone better!”

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Posted 6 months ago

“Great website, easy to use, tons of stuff and great prices.”

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Posted 6 months ago

“dissappointed to find the same solenoid for $14.95 at Home depot”

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Posted 6 months ago

“Got exactly what I ordered. However, I did expect the Valve to come as a kit to include install/adjust instructions and the hydraulic pressure tap parts. But, in the end, I got exactly what I ordered so I can't fault them for that.”

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Posted 6 months ago

“Evetrthing I ordered arrived early and exactly as ordered. I shall shop here again in the future.”

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Posted 7 months ago

“Ordered a part charge my card Over a week ago, no information on whether it's shipped. It's if we check on the website it says they will email us when it ships. I have called and emailed them several times to find out if the part is in stock or what the situation is. They're answering machine says they will call back within one day. I've been waiting seven for a call back. No call back. Have left several messages and several emails. Very dissatisfied”

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Posted 7 months ago

Hi Barbara - our apologies for any confusion. I checked in our CRM system and see one call at 11:09EST on Wednesday followed by an email at 11:20 the same day. I was on the phone helping another customer at that time but did respond to the email at 11:22 to let you know the part was still on backorder and we're expecting it to arrive sometime late next week or early the following, which is right in line with the "10+ Day Delay" status showing on the product page. https://sprinklersupplystore.com/products/hunter-981700sp-hunter-replacement-transformer-for-icc2-hcc-i-core?variant=40179141476412 I do see two additional calls last night after hours. We'll be happy to cancel the order and credit you back if you're unable to wait. Just let us know.

Posted 6 months ago

Sprinkler Supply Store is rated 4.7 based on 5,085 reviews