Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,085 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,085 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't thank you enough for your help. I had zero experience in fixing anything and you guided me to successfully fix my sprinkler head. 10 stars for you!!”

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Posted 4 months ago

“Always nice to work with you people. My only gripe is this time I had two orders placed within 5 minutes of each other and they would have fit in the same box but you sent two orders in separate packages so I paid double freight. This takes alot of the incentive to order on line!!!”

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Posted 4 months ago

Hi Fred - thanks for your review. Definitely get in touch with us next time and we can be sure to get that taken care of for you. Our warehouses are typically working really hard to push orders out in a timely manner and aren't always able to catch that we have multiple orders shipping to the same address.

Posted 4 months ago

“Searching for a hunter specific part led me to this store where I found the best pricing, accurate identification of the part I needed and a fair shipping price.”

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Posted 4 months ago

“I have purchased from Sprinkler Supply Store many times. I appreciate that they let me know when items may be delayed and they provide an estimated delivery for those items. They always give me the option of canceling if I can't wait.”

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Posted 4 months ago

“Product on hand and shipped the next day. Very pleased with their service and will definitely order again.”

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Posted 4 months ago

“Service was good. The answers I received from the chat were not really clear for my Toro system. Ultimately the correct replacement parts were shipped and I fixed my water leak. The shipping took 5 days which wasn’t ideal. Thanks for your help!”

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Posted 4 months ago

“Great price, as expected shipping”

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Posted 4 months ago

“Sprinklersupply Store went above and beyond what I expected in making a purchase.”

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Posted 4 months ago

“Very pleasant to work with. Responsive to emai. After an unexpected delay in shipment, I received all that I had ordered, and at the best price I could find!”

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Posted 4 months ago

“Mine was a very small order and I was pleased that Sprinkler Supply filled it at a reasonable price. Shipping was fast. A very smooth order process. Thank-you!”

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Posted 4 months ago

“Great service! Wide selection of things that I need/use...great pricing...easy ordering. And, quick shipping! What's not to like?”

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Posted 4 months ago

“Very good service, friendly, helpful. But..........too many emails giving status nearly everyday. One at the receipt of order, one to tell when it will ship, one when shipping. That is sufficient.”

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Posted 4 months ago

“I have not received my order”

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Posted 4 months ago

Hi Ian - apologies for any confusion - your order shipped the day after it was placed and is scheduled to be delivered to you today: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400111206239320156409

Posted 4 months ago

“Sprinkler Supply had the item that I needed, and at a lower price than even the big-name online sellers. What more could I ask for?”

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Posted 4 months ago

“Good status updates”

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Posted 4 months ago

“We always order our replacement sprinkler from your company. They work great!”

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Posted 4 months ago

“Item exactly as described. Fast shipping”

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Posted 4 months ago

“Sooo disappointed with the way my most recent order was handled. I placed the order and waited....and waited...and waited...and finally telephoned the company...was sent an email that said they'd look into it. Nothing else for an addition week and a half, at which point I received another email that said the things I'd ordered were on backorder but still no eta. waited and waited and finally I DID receive the things I ordered...I think it was 6 weeks from order to delivery.”

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Posted 4 months ago

Hi Marie - thanks for your review. Our apologies for the delay in the delivery of the order - can see that we had a longer than expected delay on those Hunter fittings. I did try to follow up on our correspondence with you and couldn't seem to find anything regarding an email or a phone call from you. I'd like to see where the ball got dropped on this. Could you forward any emails you might still have to info@sprinklersupplystore.com and/or let us know what number(s) you were calling from? Denny ~ Customer Service Manager.

Posted 4 months ago

“I've only ordered a few times from Sprinkler Supply Store but I have been very satisfied with their service and shipping. I'm a novice when it comes to irrigation. I do repairs on the system I had installed each year and during the dry season. They have met all my needs.”

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Posted 4 months ago

“As soon as I ordered my Hunter rain sensor, then rec’d an email saying it was on backorder. It seems like you should inform customers of that before they pay. I did get it—- but seval weeks later.”

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Posted 4 months ago

Sprinkler Supply Store is rated 4.7 based on 5,085 reviews