Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,068 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,068 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sooo disappointed with the way my most recent order was handled. I placed the order and waited....and waited...and waited...and finally telephoned the company...was sent an email that said they'd look into it. Nothing else for an addition week and a half, at which point I received another email that said the things I'd ordered were on backorder but still no eta. waited and waited and finally I DID receive the things I ordered...I think it was 6 weeks from order to delivery.”

Helpful Report

Posted 3 months ago

Hi Marie - thanks for your review. Our apologies for the delay in the delivery of the order - can see that we had a longer than expected delay on those Hunter fittings. I did try to follow up on our correspondence with you and couldn't seem to find anything regarding an email or a phone call from you. I'd like to see where the ball got dropped on this. Could you forward any emails you might still have to info@sprinklersupplystore.com and/or let us know what number(s) you were calling from? Denny ~ Customer Service Manager.

Posted 3 months ago

“I've only ordered a few times from Sprinkler Supply Store but I have been very satisfied with their service and shipping. I'm a novice when it comes to irrigation. I do repairs on the system I had installed each year and during the dry season. They have met all my needs.”

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Posted 3 months ago

“As soon as I ordered my Hunter rain sensor, then rec’d an email saying it was on backorder. It seems like you should inform customers of that before they pay. I did get it—- but seval weeks later.”

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Posted 3 months ago

“Product works great and arrived timely. However; $7 shipping on a $10 order is high.”

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Posted 3 months ago

“Extremely satisfied was looking all over the net for my replacement parts and it was less expensive to buy new sprinklers valves From sprinkler supply store And they were the exact ones I wanted I will be back to get more parts and valves Bobby”

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Posted 3 months ago

“Sprinkler Supply Store didn't have the part that I needed due to it being on backorder but tracked one down and shipped it to me in a timely manner. Stayed in constant communication about the status. It works perfectly as I expected and it was a good value.”

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Posted 3 months ago

“Glad I found Sprinkler Supply online! They seem to always have what I'm looking for at the most competitive prices! Shipments are prompt- communication is tops and they have very helpful how-to videos on their YouTube channel. Also seem to be very available for help although I have not used it yet.”

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Posted 3 months ago

“GREAT product, prices and fast shipping. I'll never buy sprinkler supplies from HD or Amazon again and I live 3 miles from HD and my wife is a Prime member. If Amazon (proper) doesn't carry the part you want, they use "partners" with outrageous prices. HD, IF you can find what you want, price gouge as well. Every time I go there I tell myself it's the last time. I typically do not "Google search" for supplies but gave Sprinkler Supply Store a shot knowing the experience would disappoint. I was shocked that it turned out perfectly. Hell, I even wrote them and told them that THIS is how to run a company in America.”

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Posted 3 months ago

“Thank you for your quick response! And I loved your funny confirmation email with everyone dancing. It was so original and brightened my day.”

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Posted 3 months ago

“Quality parts, delivered on time.”

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Posted 3 months ago

“Quick, easy and affordable. Thanks!”

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Posted 3 months ago

“I'm a residential guy goes through sprinkler heads every year. The phone your price is to be in the ballpark of everybody else but I think it was pretty convenient and I appreciate the upbeat Temple.”

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Posted 3 months ago

“High prices and poor customer service.”

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Posted 3 months ago

“Items arrived very fast. Order was accurate and the price was fair.”

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Posted 3 months ago

“I am still waiting for my shipment to arrive. Looks like USPS diverted from Austin up to Temple. Looks like it's back in Austin, but I am still waiting,”

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Posted 3 months ago

“The correct item at a good price delived quickly. As good as it gets.”

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Posted 3 months ago

“Great service for hard to find parts. This is the only store for me now. Great job guys!”

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Posted 3 months ago

“When a customer orders merchandise, they should receive frequent (weekly at least) of the status of their order. If the item is backordered from the manufacturer, an indication of when the item will be available should be provided. Letting your customer know that they will receive a weekly update (say on Fridays) until the item ships would help to relieve unneeded concern especially when the item ordered is part of a larger project.”

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Posted 4 months ago

“I found a repair kit which fixed my problem with a drip line. All in all I spent 15$ when the repair guys wont look at it for less than 150$”

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Posted 4 months ago

“Had most of the stuff I wanted. Shipping was what got me to go with Sprinkler Supply, some wanted as much as $149 purchase to get free shipping, way too much for me.”

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Posted 4 months ago

Sprinkler Supply Store is rated 4.7 based on 5,068 reviews