Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,152 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,152 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Let me know when an item is back ordered or is slow in arriving at your facility from your suppliers. We had to inquire about our last order and it is still not here yet. Tim Galema Galema's Greehouse Inc.”

Helpful Report

Posted 8 years ago

Hi Tom, thanks for your review. I'm showing that order 112137 was ordered on Dec 30th, shipped 1/3, and arrived 1/5. Please get in touch with me if that isn't correct. Have a great day

Posted 8 years ago

“I couldn't use what I ordered. The picture made it look bigger than it was but the actual product was too small. It would do no good to return it, because the product itself cost less than a dollar while the shipping was over $7.00, so I will just lose this one.”

Helpful Report

Posted 8 years ago

Hi Linda, thanks for your review. My apologies for any confusion. Please contact our customer service department directly. We'd be happy to help you to find the right item and discuss possibilities for getting the other item back to us. Denny ~ Customer Service Manager

Posted 8 years ago

“I recently purchased a home that was built 10 years ago. The sprinkler valves were Irritrol and the diaphragm started leaking. I could not find the part anywhere, but Sprinkler Supply Store had one that looked identical and from the same manufacturer. The diaphragm did not work and I was forced to replace all of the valves. Sprinkler Supply Store shipped in a timely manner and helped me at a great price. I would purchase here again in the future.”

Helpful Report

Posted 8 years ago

Hi Daniel, thanks for your review. I know it can be tricky to identify diaphragms by sight, there are a lot of different models and they all look very similar. You can always feel free to contact us directly before buying so that we can help you to make sure that you get the right one. We look forward to doing more business with you in the future! Denny ~ Customer Service Manager.

Posted 8 years ago

“Orderderd on Friday, came next Thursday, and order was wrong, they got the 1000 ft of drip pipe wrong, screwed my job up schedualed on the next day. SS offerd a few bucks off, dident save me from embarrassment.”

Helpful Report

Posted 8 years ago

Hi Steven, thanks for your review. My sincerest apologies that we weren't able to get this one right for you in time for your deadline. It's our goal to ship everything out correctly every time. I'm glad that we were able to at least offer you an alternative that would help you out. Denny ~ Customer Service Manager.

Posted 8 years ago

“It's hard to review when I haven't received the order yet. I need an email with tracking info. Thank you, G. Teegarden”

Helpful Report

Posted 8 years ago

Hello, thanks for your review. My apologies, it looks as though our request to review was sent out a little early. I did have one of your reps forward over the tracking information for you this morning, please let us know if there's anything else that you need. Denny ~ Customer Service Manager

Posted 8 years ago

“We haven't heard any updates regarding our order. Where is it?”

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Posted 8 years ago

Hello, thanks for your review. We're anticipating about 7-10 working days for this item, we're currently at day 5 but I'm checking to see what I can find out for you. I'll be back with you via email. Denny ~ Customer Service Manager

Posted 8 years ago

“Still waiting. Would have been nice to know the item was out of stock before I purchased. Waiting for back order to be fill. I will rate once I receive”

Helpful Report

Posted 8 years ago

Hi Tod, thanks for your review. I apologize for any confusion, there may have been an error with our inventory feed. We do display the availability of each item on the product page. It is our intention to let our customers know of backorders ASAP. Denny ~ Customer Service Manager.

Posted 8 years ago

“I would have preferred to know that 5 of the 6 sprinkler heads that I ordered were out of stock and needed to be back-ordered from the supplier BEFORE I placed my order not after the order was placed.”

Helpful Report

Posted 8 years ago

“I placed order Order#: 108890 on 9/20/2016 and I have not received it. However, according to USPS tracking, USPS delivered it on Friday Sept. 23, 2016. What should I do if I do not receive it in the next couple of days? Thanks, Dan Lee”

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Posted 8 years ago

Hi Dan, thanks for the review. My apologies for the lost package. We find that they usually end up with the neighbors, so I would suggest checking in with them and/or catching your carrier if you can. Definitely get in touch with us if you're unable to locate it, your order is important to us and we'll make sure that we get you taken care of. Denny ~ Customer Service Manager.

Posted 8 years ago

“Had best price, but units on back order.”

Helpful Report

Posted 8 years ago

Hi James, thanks for your review. My apologies, we have had an unusually long wait on that particular product and I am following up now to see if I can get a solid arrival date. I'll be messaging you privately once I have that information. Denny ~ Customer Service Manager

Posted 8 years ago

“- Difficult to 'drill down' on specific parts. When trying to get Rainbird popup sprinkler nozzles, parts are not presented in organized order and non-like parts are interspersed. - Showing the cart after each 'add to cart' gets annoying after 20 or 30 times. - After 'add to cart' and 'cart contents display', focus returns to the first page of the list, not page/position of item chosen, requiring scrolling thru multiple pages to get back on track.”

Helpful Report

Posted 8 years ago

Hi James, thanks for your feedback. I am sharing this message with our tech team for their review. We're always interested in hearing about ways that we can make the site easier for our customers to navigate. Denny ~ Customer Support Manager

Posted 8 years ago

“It was very nice of you to write and let me know that you had to order something from the vendor. I still haven't received my order.”

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Posted 8 years ago

Hi Sharon, thanks for your review. My apologies, it looks as though our email requesting your review went out prematurely. I'm working with our tech people to get this fixed. You'll receive a confirmation email with tracking once your order has shipped. Denny ~ Customer Service Manager

Posted 8 years ago

“Took 8 days to get a fuse for irrigation control box. Many dead plants are the result. You cost me money.”

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Posted 8 years ago

Hi Karl, thanks for your reviews. I'm following up with our warehouse to try to determine the reason for the delay. It's our goal to ship out all of our orders ASAP, 100% of the time. My sincere apologies for the extra time this order took to reach you. Denny ~ Customer Service Manager

Posted 8 years ago

“Did not understand the product (pop-up sprinklers) were not a complete unit, that you needed to purchase spray nozzles to be complete. If I was alerted at the time I could have order them at the same time. but to pay a separate shipping charge for the dozen nozzles needed would not make since.”

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Posted 8 years ago

Hi David, thanks for your review. I do show that we have "NOZZLES NOT INCLUDED" listed in the product description for the heads that you ordered. We may need to take a look at making that information a little more obvious on the page, I'm going to follow up with our tech team about doing that. Denny ~ Sprinkler Supply Store

Posted 8 years ago

“Delay in getting my order as they were out of stock. Good idea to keep site updated w/this info so you know ahead of time there will be a wait? Ordered 20 of the item but got 19. Website indicated that this irrigation bubbler came on a 5" spike but in reality only the bubbler head was received. Probably need to update your product description so purchaser knows to but a different item if the spike is needed as well. Disappointing but pricing is exceptional compared to what you'd pay at a retail store. I do believe they try, just a few things as a bump in the road.”

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Posted 8 years ago

Hi Christine, thanks for your review. You should be receiving a package today with the remaining bubbler; we were just waiting on one of those to arrive and partial shipped the available ones so that you'd have them. It does appear that there's an error regarding the mention of the spike on the product page. I'm following up with the web team and will be getting back with you directly once I have it all figured out. Denny ~ Customer Service Manager.

Posted 8 years ago

“Unless you know exactly what you want all the way through your project, do not do as I did and keep ordering piecemeal. This is a very time consuming process. Educate yourself thoroughly before ordering items. My mistake was Hunter. That is the tip of the iceberg. You then need the right bodies. I ordered four inch because they were cheapest, another mistake. To finish this job I will just go to Home Depot and view and purchase what I really need to finish this project.”

Helpful Report

Posted 8 years ago

Hi Roger, thanks for your review. I appreciate the advice that you're giving, and just wanted to add that our customer service department is here to help with any questions. You can always contact us at 888-787-5977 with questions. Denny ~ Customer Service Manager

Posted 8 years ago

“The last order I placed still says "processing" from a week ago. It says that one of the parts I ordered is on back order, but none of the other parts shipped yet for some reason. The delay has been a little unreasonable.”

Helpful Report

Posted 8 years ago

Hi Kyle My sincere apologies for any confusion, you should have received an automated email letting you know which parts were on backorder and that the remainder of the order was being held until those parts had arrived. I've looked into the order and will instruct our warehouse to partial ship the available items. You will be seeing an email shortly with tracking. It looks as though we're waiting on (5) PRN-F that are on backorder. We're happy to send those out when they arrive, but please get in touch if you're unable to wait and I'll be happy to cancel the remaining backordered items and issue you a credit back. Have a great day Denny Customer Service Manager Sprinkler Supply Store

Posted 8 years ago

“We were supposed to get a follow up email if our product was backordered -- however we did not get a follow up email. I called to find out where we were in the order process and they said the product was back ordered, that they would check on the status and call me back. Didn't get a call back, hopefully the part will come in soon and it will be shipped.”

Helpful Report

Posted 8 years ago

Hi Shannon, Thanks for your review. It appears that we're having a difficult time getting this particular item and I'm attempting to get an arrival date for you. I have another message in to our warehouse following up on a delivery date and will follow up with a call as soon as I have any information. Denny, Customer Service Manager, Sprinkler Supply Store

Posted 8 years ago

Sprinkler Supply Store is rated 4.7 based on 5,152 reviews