Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,111 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,111 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“GIGO. No biggie.”

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Posted 4 years ago

“Easy ordering process and fast shipping”

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Posted 4 years ago

“The products are easy to find and a good price!”

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Posted 4 years ago

“Never received my order or my replacement order from Denny. Will never use this "supply" store again.”

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Posted 4 years ago

“They have the parts you need. Friendly service and fast delivery.”

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Posted 4 years ago

“I just found this site several weeks ago and have made several purchases. This is a great company to deal with and one I will be using for a very long time.”

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Posted 4 years ago

“Inadequate inventory seems to be the problem with your store. You ship items in stock quickly, but unless the customer receives all of the order, the project can not be started and completed. This makes your store useless to the customer. I suggest, on long lead time items, offering substitution products, such as a different brand, drip tube 6" on center instead of 12". Anything that will allow a project to move forward. On line purchases are more convenient and cheaper than local supply houses but not worth the wait if products can not be obtained in a timely manner.”

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Posted 4 years ago

Hi Charles, thanks for your constructive criticism. Accepting backorders gives our customers access to parts that they might not otherwise be able to order, as many of these products aren't top sellers and many stores don't carry them. We post the stock status on each product page (either "In Stock" with the quantity or "Ships in 7-10 days" for backordered parts). We also have a notice in the shopping cart pointing out that there are backordered parts on the order, and then also follow up after the order gets placed with an email that once again points out the backordered items and offers instruction to contact us to make adjustments if necessary. Our business ramped up about 6 weeks earlier than expected this year due to the COVID19 situation and people being home to repair their own sprinkler systems. Between that and delays from the manufacturers in shipping product, we've definitely seen more backordered items than usual on our website this spring. We are getting product in as quickly as we can and doing our best to notify our customers of the situation, but this is certainly not a typical spring season for our company. We apologize for any inconvenience this may have caused with your order.

Posted 4 years ago

“Got half my order in a couple days...after a week or two had to call about the other half. I talked to someone and it shipped the next day. Clearly not on top of things if you have to ask for the other half of your order.”

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Posted 4 years ago

Hi, thanks for your review. I took a look at your order, and that second half of the order was on backorder. The expected turnaround time on backordered items is 7-10 working days (which works out to about 2 weeks), so you happened to call just as the part was arriving. It's pretty common that we check on a backordered part and discover that it has arrived that day or will be showing up the next. I'm sure it often looks like we simply forgot and suddenly shipped the order, but please rest assured that we get everything out as quickly as we can once it has arrived. Our apologies for any confusion. Denny ~ Customer Service Manager

Posted 4 years ago

“Very helpful staff. Delivered in good shape.”

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Posted 4 years ago

“Pricing was great, ordering was easy. Item was back ordered, but shipping was quick once the item came in. Good company. Would buy from them again.”

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Posted 4 years ago

“had the sprinklers head i needed. shopping was easy and order arrived quickly.”

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Posted 4 years ago

“Always consistent with competitive pricing.”

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Posted 4 years ago

“Hi there. I received the wrong part. Ordered a 1” check repair kit and received a 3/4” version.”

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Posted 4 years ago

Hi Ben, thanks for getting in touch and my apologies for the confusion. I'm contacting you directly to get this resolved ASAP.

Posted 4 years ago

“Exceptional customer service.”

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Posted 4 years ago

“excellent find on my part...and great execution on yours..”

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Posted 4 years ago

“Ordering was easy. They did forget to sent parts. But they were very prompt on making sure I got them. I will definitely shop there again”

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Posted 4 years ago

“Good service, fair prices”

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Posted 4 years ago

“First purchase of irrigation supplies online. I intend to make all my purchases online and Sprinkler Supply Store will be my go to for irrigation equipment. The detailed catalogue makes shopping easier and the service is great. Thank you!”

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Posted 4 years ago

“Only issue was I received the wrong part for a riser - instead of a male/female riser part, I received female/female coupler. Made it work with an additional component from local Hardware store and wasn't worth returning. Everything else in order was correct and no issues with the entire order/shipping process.”

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Posted 4 years ago

“Got exactly what I needed and could not find anywhere else for the same low price.”

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Posted 4 years ago

Sprinkler Supply Store is rated 4.7 based on 5,111 reviews