Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,117 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,117 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You guys are great; fast, efficient, and courteous. Pleasure doing business. However: when you offer a customer a discount on the "next purchase" don't spoil it by saying "oh, it doesn't apply to those sprinkler heads that you are buying".”

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Posted 8 years ago

“Still waiting. Would have been nice to know the item was out of stock before I purchased. Waiting for back order to be fill. I will rate once I receive”

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Posted 8 years ago

Hi Tod, thanks for your review. I apologize for any confusion, there may have been an error with our inventory feed. We do display the availability of each item on the product page. It is our intention to let our customers know of backorders ASAP. Denny ~ Customer Service Manager.

Posted 8 years ago

“My correct order was received in a timely manner.”

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Posted 8 years ago

“Ordering was easy and expect the products today, hopefully.”

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Posted 8 years ago

“I am a DIY homeowner, not a professional. My entire order arrived on Friday, as promised, only 3 days after placing the order. Every time was included and everything arrived in perfect condition. I was very pleased with the performance of Sprinkler Supply Store and, based on this one experience, I recommend buying from them. A.R.Cruz”

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Posted 8 years ago

“Had product in stock; best price; prompt delivery! Treated as important costumer. What else can one expect from an efficient business ?”

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Posted 8 years ago

“It was great to be able to talk to a person that was both knowledgeable and helpful.”

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Posted 8 years ago

“I would have preferred to know that 5 of the 6 sprinkler heads that I ordered were out of stock and needed to be back-ordered from the supplier BEFORE I placed my order not after the order was placed.”

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Posted 8 years ago

“I placed order Order#: 108890 on 9/20/2016 and I have not received it. However, according to USPS tracking, USPS delivered it on Friday Sept. 23, 2016. What should I do if I do not receive it in the next couple of days? Thanks, Dan Lee”

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Posted 8 years ago

Hi Dan, thanks for the review. My apologies for the lost package. We find that they usually end up with the neighbors, so I would suggest checking in with them and/or catching your carrier if you can. Definitely get in touch with us if you're unable to locate it, your order is important to us and we'll make sure that we get you taken care of. Denny ~ Customer Service Manager.

Posted 8 years ago

“Easy site , quick response and friendly people who do what they say and more”

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Posted 8 years ago

“Their price killed all others for the exact same brand of sprinkler nozzles I needed. In this case, price was the thing that mattered.”

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Posted 8 years ago

“I had ordered from this supply store a long time ago and the service is still excellent. What could be easier. Find what you need in their on line pages, order it, and it magically arrives in a couple of days. No fuss no mess! What could be easier. Thanks guys for a very good on line buying experience.”

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Posted 8 years ago

“Highly recommend this supplier. Quick, easy, great price and exactly what I needed. Shipping was a bit high, but the speed it was delivered exceed my expectations. Great job - will shop with you again!”

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Posted 8 years ago

“I find a good selection of parts that are no longer available at local stores. The prices are better and the delivery is quick.”

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Posted 8 years ago

“Can anyone explaine how my back ordered items arrived before I have a shipping notice on the original order?????”

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Posted 8 years ago

Hi Terry, thanks for your review. My apologies for any confusion, I'm showing three orders for you placed within a few days. Two were shipped complete and one was partial shipped due to the backorder. It looks as though at this point we owe you 10 nozzles that we should be seeing shortly. Please get in touch with us if you're seeing something different and we'd be happy to sort it out. Denny ~ Customer Service Manager

Posted 8 years ago

“Great service. Better than any other online service I have used. Felt like my business was highly valued. Site was easy to use as well.”

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Posted 8 years ago

“Item was exactly as described. Shipped to me extremely quick and the price was the best I could find (the free shipping was a bonus).”

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Posted 8 years ago

“Ist time buyer, very fast shipment. Product was as advertised. I don't do a ton of sprinkler work, but I will be using you guys from now on. Thank you.”

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Posted 8 years ago

“Excellent service and excellent products. Could not be happier! Thank you.”

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Posted 8 years ago

“Received the sprinkler controller today. Extremely satisfied with your service. Thank you Don”

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Posted 8 years ago

Sprinkler Supply Store is rated 4.7 based on 5,117 reviews