Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,112 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

Write Your review

Tell us how Sprinkler Supply Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and plenty of items to select from! Now, I hope to be able to fix my sprinkler system! Thanks”

Helpful Report

Posted 7 years ago

“Excellent website. Eay to find products Order delivered promptly and 100% correct”

Helpful Report

Posted 7 years ago

“The online process was easy to use and my order was shipped and received quickly. The stabilizer stakes I ordered were exactly as descripted.”

Helpful Report

Posted 7 years ago

“Best price. Fast service. Product as advertised. Great customer service!”

Helpful Report

Posted 7 years ago

“Perfect fit. Hard to find bulb.”

Helpful Report

Posted 7 years ago

“Placed an order for some LX lights and was not informed at checkout that everything wss backordered. First package came looked as though it had been on someones shelf for years. The second package was better shape but was useless without the other half of the fixture. Received the final package last week and decided that even though i saved a few dollars, i won't be buying from your store any time in the future.”

Helpful Report

Posted 7 years ago

Hi Thomas, thanks for your review. My apologies for any inconvenience; I can see that you did receive several shipments from us on this order and I can understand the confusion. We had several of the parts on your order in various warehouses and ordered the rest from the manufacturer. Please don't hesitate to get in touch if you feel that any of the parts that you received were in less than new condition, everything that we ship should be new from the manufacturer and I will definitely take care of you. Denny ~ Customer Service Manager

Posted 7 years ago

“Carries a very good range of products, including specialty products I couldn't find elsewhere. No minimum purchase required and very quick delivery and quick response from customer service. Website it good. Good experience throughout!”

Helpful Report

Posted 7 years ago

“I am still waiting on parts exchange to order correct Parts this process is not user-friendly and it's taking far longer than I expected. Hope it works out and there are no more snafus.”

Helpful Report

Posted 7 years ago

Hi Jerry, thanks for your review. My apologies for any confusion, but I took a look at your return information and it has yet to arrive at our returns center. Please feel free to forward over tracking and I'll be happy to take a closer look. Denny ~ Customer Service Manager

Posted 7 years ago

“Quality Products at a great price. Please make the effort to provide Low cost USPS shipping for your Hawaii customers. By providing USPS shipping for Hawaii you will be going the extra mile to assist you Hawaii customers who are under a greater disagvantage than most of your customers. Please set up a USPS option for Hawaii shipping. Thank YOU”

Helpful Report

Posted 7 years ago

“good products good price delivery a bit slow to west coast but this was over the holidays so not surprising. would be nice if you carried more controllers, i didn't see waterproof wire splices but maybe overlooked”

Helpful Report

Posted 7 years ago

“All the parts came in very quick”

Helpful Report

Posted 7 years ago

“Wonderful experience with this company! Easy to order from website. Kept in tough regarding progress of order and shipping. Items just what I needed! Thank you !”

Helpful Report

Posted 7 years ago

“Received exactly what I ordered and needed.”

Helpful Report

Posted 7 years ago

“Great service, with orders dispatched and delivered in a timely manner, very satisfied.”

Helpful Report

Posted 7 years ago

“Twice I was told in emails that a backordered item would take 7-10 days. Twice I had to call Sprinkler Supply to get status. It took over 30 days for the items to be delivered. It appeared actual shipping was triggered by my second call. I requested the '10% discount on your next order' be applied to this $470 order due to delays and poor communication. I received silence. I don't get the impression 'customer service' is part of their company policy.”

Helpful Report

Posted 7 years ago

Hi Frank, thanks for getting in touch. We did have a lag at the end of the year due to our warehouses being closed for the holidays. We did try to notify everyone of the delay, but it sounds as though we need to do a better job of that next year. Your parts were shipped out the first day that the warehouse employees were back on 1/2. Looks like it was about 20 days from the day of order, which I agree is longer than we told you and not acceptable. I'm happy to offer a 10% discount on the order for your troubles, and I apologize again for any inconvenience this caused. Denny ~ Customer Service Manager

Posted 7 years ago

“My order was easy to complete on their Website, was promptly filled, and easy to track when shipped. I received it a day earlier than expected.”

Helpful Report

Posted 7 years ago

“Easy online ordering and fast delivery that I could track.”

Helpful Report

Posted 7 years ago

“Great product, quick delivery.”

Helpful Report

Posted 7 years ago

“Website easy to follow. order arrived right on time. Item was just as ordered. Nothing at all to complain about. I give it a "very good" rating.”

Helpful Report

Posted 7 years ago

“Great prices on their products and fast shipping.”

Helpful Report

Posted 7 years ago

Sprinkler Supply Store is rated 4.7 based on 5,112 reviews