Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.71

4.7 Rating 5,111 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,111 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

Write Your review

Tell us how Sprinkler Supply Store made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was easy to find what I needed, and easy to order. The parts showed up on time and in perfect condition. Can't ask for more!”

Helpful Report

Posted 4 years ago

“Quick,accurate and easy! Thanks”

Helpful Report

Posted 4 years ago

“Thanks for sending out my order in a fast way, received my order at noon on Wednesday and had the valve that I needed fix that after noon.”

Helpful Report

Posted 4 years ago

“I placed my order on a Sunday and received an email notifying me of shipment on the following Monday. That was quick! It took a week for the order to make it to the west coast and everything arrived in excellent condition. All the parts were there and well packaged. I look forward to installing over 1000 feet of Netafim drip irrigation tubing in our front yard. A great all around experience and an amazing firm for both the prices, definitely cheaper than local sources, with all the parts I need for my project available in one place.”

Helpful Report

Posted 4 years ago

“Prices on drop tubing are better than anywhere else I have found, and the free shipping always arrives within a week. I would like a lower minimum for free shipping, but it's not that hard to get to $149.”

Helpful Report

Posted 4 years ago

“Promptly shipped my oder. One seal was missing and it was corrected. Definitely would purchase again.”

Helpful Report

Posted 4 years ago

“Great website in terms of clarity, navigation and levity. Prices are excellent and they had exactly what I needed for my old, old Toro system valves. Super fast packing and shipping. AAAA+++”

Helpful Report

Posted 4 years ago

“Nice and Easy ordering”

Helpful Report

Posted 4 years ago

“Had just what I needed for my greenhouse watering system!”

Helpful Report

Posted 5 years ago

“I ordered some Hunter Valve parts o n Monday Feb 10 with a date of Feb 13 for delivery. As Feb 13 came and went with approx delivery times an Feb 14 came and went with delivery times it is now a bit frustrating letting the customer know when I would be repairing his valve. I know you have little control over USPS but another service might help the anxiety. Let me rate after the next order”

Helpful Report

Posted 5 years ago

Hi Wilbur, thanks for your review. It looks like there was a two day holdup in Garden City, NY once USPS received the package. You're correct that we do have little control once the package has left our warehouses, but we DO care about each of our customers getting their packages on time. We periodically take a look into our shipping metrics, and have at one time or another shipped with pretty much every service out there. Overall, we haven't really seen a difference in the number of lost/late packages in any of the switches. The tracking is showing that your order arrived on the 15th. Please be sure to get in touch if that isn't correct and we'll get you taken care of ASAP.

Posted 5 years ago

“My order was small (keys to sprinkler control box) but it was handled quickly and shipped right away.”

Helpful Report

Posted 5 years ago

“Correct item, and fast service, with a touch of humor. Highly recommended.”

Helpful Report

Posted 5 years ago

“Haven't tested the product but the delivery was excellent, good job!”

Helpful Report

Posted 5 years ago

“This was the 2nd time ordering the same product. Got here quickly.”

Helpful Report

Posted 5 years ago

“Needed Luxor landscape lights and they had them in inventory, had them priced right, and shipped in a very timely manner. Service was perfect.”

Helpful Report

Posted 5 years ago

“Sprinkler Supply Store was very helpful on the phone, and their website is easy to navigate.”

Helpful Report

Posted 5 years ago

“I appreciate you ordering my backordered item instead of simply telling me it's out of stock. My item seems a bit difficult to find so thanks for making it easier.”

Helpful Report

Posted 5 years ago

“Right product, quick turn time, easy to order!”

Helpful Report

Posted 5 years ago

“Your company did a great job getting the order shipped to me in an expeditious manner. However, it wasn't clear to me that the item I ordered was a spot light and not a flood light. I had wanted a flood light.”

Helpful Report

Posted 5 years ago

Hi Mark, thanks for getting in touch. My apologies for any confusion; we do place the word "Spot" directly in the name of the part as well as down in the description. https://sprinklersupplystore.com/products/led-10w-psp27k-12-flex-led-par36-10w-2700k-spot I'll present this to our web team and see if we can possibly devise a better way to make this more clear at the time of purchase.

Posted 5 years ago

“With a company with "Sprinkler" in it's name, I can't find a central list of sprinkler nozzles from a to z. Please send me a map on how to get there.”

Helpful Report

Posted 5 years ago

Thanks for your question! We tend to categorize the large numbers of nozzles that we carry along with the heads that they fit on, since many of them are brand/model specific and grouping them all together might cause a lot of confusion as to what nozzle fits on which head. If you visit our website, you can click on the "Shop Menu" link at the left hand part of the navigation at the top of the page and choose "Lawn Sprinklers." You'll find links to both the rotary and spray nozzles that we carry. Also, if you search for a specific type of sprinkler head, the specific nozzles that fit on them will usually pop up along with the heads themselves.

Posted 5 years ago

Sprinkler Supply Store is rated 4.7 based on 5,111 reviews