Sprinkler Supply Store Reviews

Name: Sprinkler Supply Store
Rating: 4.72

4.7 Rating 5,162 Reviews

94 %

of reviewers recommend Sprinkler Supply Store

4.7

Based on 5,162 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

231-486-5001

Email:

info@sprinklersupplystore.com

Location:

571 Blue Star Ct. Traverse City, MI 49685
USA

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Sprinkler Supply Store 5 star review on 30th October 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was on backorder. Customer service never responded to two email requests on the status. The order did finally arrive, but I would have ordered from another site if they were honest about their inventory. Ordered 11/28 delivered 12/16. Disappointed that no one responds to emails.”

Helpful Report

Posted 3 months ago

Hi Elliot - thanks for your review. I searched under your name, order number, and email address and couldn't find any emails from you. Customer service is the most important part of what we do and I personally respond to every customer promptly. It looks like a delay on the part of the manufacturer and a slightly longer delivery time from USPS caused this one to be delivered a little later than we anticipated.

Posted 3 months ago

“Ordered 4 items and based order on picture on your website. I have bought these in the past. I received 4 of the wrong item instead.”

Helpful Report

Posted 4 months ago

Hi Bruce - our apologies for any confusion. Please send pics of the item that you received to info@sprinklersupplystore.com or text them to 833-343-4590. We'll be happy to take a look and get this resolved for you ASAP. Denny ~ Customer Service Manager.

Posted 4 months ago

“Placed an order and then get an email that items would be on back order. You should have said that this would have to be back ordered. Not days after the order was placed and paid for. Will not use your company next time I need sprinkler parts.”

Helpful Report

Posted 7 months ago

Hi Robert - thanks for the review. Every product on our website shows a listing of which of our warehouses are stocking the product and how many they have of each. Items that are backordered (not in stock) say "10+ Day Delay" in place of the locations and inventory numbers. The backorder emails we send out are a backup notification for those who might have missed the status of the part on the website, which seems to be the case here. Our apologies for any confusion!

Posted 7 months ago

“thought i was getting the whole sprinkler head including spray nozzles”

Helpful Report

Posted 7 months ago

Hi Jon - thanks for the review and our apologies for the confusion. I can see that you ordered the Weathermatic MAX4 spray heads. We do have "NOZZLE SOLD SEPARATELY" in bold letters at the top of the product description. Weathermatic offers a number of different nozzles that will fit that head, so they sell those separately. Please feel free to get in touch and let us know what sort of arc and distance you need and we'll be happy to help you to make sure you get what you need.

Posted 7 months ago

“i ordered a hunter controller and made the mistake of 1 station vs. 4. I wrote customer service to exchange and found prices online for $60 less ~ asked this could be honored with exchange. was told no ~ and am returning at my expense , with your 20% restock fee. will not order again from sprinkler supply”

Helpful Report

Posted 8 months ago

Hi Vanessa - thanks for the review. You had asked us to price match an item from another company that was already priced below cost, in addition to the extra 10% store credit refund you were wanting to use for the return. It wasn't a situation where we would have been able to honor your request without losing money. We'll be happy to waive the restocking fee as long as the original controller returns back to us in new condition.

Posted 8 months ago

“My previous experience was great but my recent experience has been "product in back order", even though it wasn't mention during time of purchase. I'm still waiting on my order....if you guys can expedite the order, I would appreicate it.”

Helpful Report

Posted 8 months ago

“I have not received my order”

Helpful Report

Posted 8 months ago

Hi Ian - apologies for any confusion - your order shipped the day after it was placed and is scheduled to be delivered to you today: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400111206239320156409

Posted 8 months ago

“Sooo disappointed with the way my most recent order was handled. I placed the order and waited....and waited...and waited...and finally telephoned the company...was sent an email that said they'd look into it. Nothing else for an addition week and a half, at which point I received another email that said the things I'd ordered were on backorder but still no eta. waited and waited and finally I DID receive the things I ordered...I think it was 6 weeks from order to delivery.”

Helpful Report

Posted 8 months ago

Hi Marie - thanks for your review. Our apologies for the delay in the delivery of the order - can see that we had a longer than expected delay on those Hunter fittings. I did try to follow up on our correspondence with you and couldn't seem to find anything regarding an email or a phone call from you. I'd like to see where the ball got dropped on this. Could you forward any emails you might still have to info@sprinklersupplystore.com and/or let us know what number(s) you were calling from? Denny ~ Customer Service Manager.

Posted 8 months ago

“I have done business with SSS many times in the past and quality and service were always my primary concern, and they delivered I gave them a lower rating this time around because it is the first time I have ever had to return an item to them, and I was told that I would have to pay a 20 % re stocking fee, I have no problem with the return shipping fee, since this is common among all distributors but in doing research I realized that there is a great disparity in restocking fees in the future I will seek out companies that do not charge restocking fees”

Helpful Report

Posted 10 months ago

Hi Stephen - thanks for your review. We're more often than not willing to waive the restocking fee as long as items are returned in new condition, especially for longtime customers. I don't recall speaking to you on this and it would have been my call to make, but certainly reach out in the future if you need to return something and we'll waive the restocking fees for you. I can see your return has yet to arrive to us, so I made a note to not charge that fee when it arrives. Denny ~ Customer Service Manager

Posted 10 months ago

“I have used Sprinkler Warehouse many times. Always good service and products. This time the products came in a box with no packing material to protect the valves. One was damages. I sent pictures and was told the item would be replaced...I appreciated that. My point is better care should be made in packaging.”

Helpful Report

Posted 1 year ago

Hi Wayne - thanks so much for the review, and I appreciate the fact that you were willing to send over pics so that I could follow up with the warehouse. I did forward over the pics to them and reviewed our policies regarding adding the proper amount of packing in our shipments. There's no doubt that the packing in your shipment was unacceptable as it was sent out - we appreciate your understanding and efforts to help us improve our processes! ~ Denny - Customer Service Manager.

Posted 1 year ago

“I orders 30 sprinkler Donuts....about twice the price is lowes and home,depot...but they were all out...of course, I had a few,broken....they we absolutely made of gypsum...plaster of Paris...which is used for indoor and decorative work....I sent detailed discussion to sprinkler supply store...but no answer.”

Helpful Report

Posted 1 year ago

Hi Marue - thanks for the review! I'll be reaching out privately to get this resolved for you ASAP. Please note that it looks like you may have actually reached out to Holland Hats based on the picture you attached and the fact that I couldn't locate any emails from you, only an after hours phone call with no voicemail. The donuts are a low grade concrete - gypsum is a part of the mix used to create concrete - and meant for outdoor use. We'll be happy to either replace or issue a refund for any broken items in the shipment.

Posted 1 year ago

“We were inormed last Monday that it would be delivered on the 2nd. It took a week from that Monday to be delivered. The driver was clueless about the delivery. Not good.”

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Posted 1 year ago

Hi Patrick - thanks for your review. Our apologies for any confusion - it looks like we ended up needing to freight this valve box out due to the size and weight and there was a delay as the freight company hauled this across the country to deliver to you. These aren't our drivers, they're hired by the freight company we use and wouldn't have any information regarding the order other than the delivery address.

Posted 1 year ago

“Had problems with an order - could not get a response from anybody, each one would have to check with someone else and get back to me.”

Helpful Report

Posted 1 year ago

Hi Paul - thanks for your review. We had some of our other staff helping cover customer service late last week while I was out of the office, so they had asked me to take a look at your situation when I returned yesterday. I did refund you promptly as you had requested as soon as I was able to figure out what had happened. Please reach out if you need any further assistance.

Posted 1 year ago

“I have not received part of my order yet???”

Helpful Report

Posted 1 year ago

Hi Lounn - I had reached out to you earlier today in response to your email. One of the shipments in your order was lost by FedEx. I placed a replacement order in our system, which we'll get out for you here shortly. You should be seeing the order confirmation already, followed by tracking information as soon as the order has shipped.

Posted 1 year ago

“Item delivery too slow. Goto home depot faster.”

Helpful Report

Posted 1 year ago

Hey Hai - thanks for your review. Looks like we turned a backordered product around in 2 days on a 7-10 day projected delivery, but the shipment definitely took much longer than expected once it got into the hands of USPS. Our apologies for the delay, and please reach out directly if there's anything else that we can do for you. Denny ~ Customer Service Manager.

Posted 1 year ago

“Received only one of two valves I ordered within 3 days. Sent email, phoned after weekend, and 2nd was to be shipped but hasn't arrived after 8 days from original order. Disappointed.”

Helpful Report

Posted 1 year ago

Hi David - thanks for the review. It looks like the replacement was shipped promptly but was held up in the FedEx system - the shipment time should have been 2 days but actually took 4. It's scheduled to be delivered to you today. Our apologies for the confusion and the delay.

Posted 1 year ago

“Took considerably longer to ship and receive the light sensor than i would have thought. When the product did arrive there were no instructions on install and the unit and some broken parts. I would have thought there would have been a rubber seal when mounting to an outside electrical box but it was not included. I replaced the broken plastic washer with one i had on hand and used a hose gasket to provide a seal going into the electrical box. Not the quality one would have expected. The unit works so that's why i gave two stars instead of the one it deserves.”

Helpful Report

Posted 1 year ago

Hi Thomas - thanks for your review. Our apologies - it looks like that item shipped from our Florida warehouse, which was the cause for the extended shipping time. As it sounds as though the item was damaged in shipment, I went ahead and issued you a refund for the order. Our apologies for any confusion.

Posted 1 year ago

“Missing merchandise in shipment. Disappointing first experience with your business. I ordered a landscape lighting kit that was supposed to include the low voltage wire and the weather proof wirenuts, but those two items did not get included in the shipment. When I contacted customer service I got no resolution. In order to complete the project on time, I had to go to Lowes and purchase the wire and wirenuts which cost me an extra $100.00 on top of what I paid to SSS that was supposed to include those items.”

Helpful Report

Posted 2 years ago

Hi Eric - thanks for your review and apologies for the confusion. It looks like we both shipped replacements and emailed over tracking to you. The wire should be arriving to you tomorrow, the wire nuts will follow on Friday. Please let us know if you need to return these items and we'll be happy to forward a prepaid label over and issue a refund upon return due to the delay.

Posted 2 years ago

“I ordered 4 netafim low flow zone controls and 4 netafim flush valves. After ordering I have been spammed with multiple emails and a "customized " thank you video.... unfortunately the customer service isnt as good as they state. One of the zone controls arrive damaged I've emailed info@sprinklersupplystore.com aswell as andy@sprinklersupplystore.com it has been days with 0 response, highly unlikely to reuse this company. Ps I didnt select how long it took for a reply because u havent freaking got one.”

Helpful Report

Posted 2 years ago

Hey Nick - I arranged for a replacement part to ship out to you today and left you a phone message giving you a heads up. Neither Andy or I have received any emails from your email address. I'm checking with our tech team to see why that may be, as we're still receiving emails from other customers. In the meantime, I would suggest giving us a call if there's anything else that we can do for you. Our apologies for any confusion.

Posted 2 years ago

“I ordered three sprinkler donuts and when I received my order 1 donut was broken. I contacted your business several times and I have not received any reply. Customer service is really bad.”

Helpful Report

Posted 2 years ago

Hi Michael - thanks for your review. I'm not finding any emails or phone messages in our system from you, but I just went ahead and placed a replacement order for you to replace the broken donut - you should be seeing the confirmation in your inbox. We'll get it out to you ASAP, and our apologies for any confusion.

Posted 2 years ago

Sprinkler Supply Store is rated 4.7 based on 5,162 reviews