Sprouts Farmers Market Reviews

Name: Sprouts Farmers Market
Rating: 2.23

2.2 Rating 227 Reviews

24 %

of reviewers recommend Sprouts Farmers Market

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2.2

Based on 227 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Sprout's Ginger Beer lacks ginger. Ginger extract is the last ingredient after water, sugar, and lemon. Extremely weak!”

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Posted 1 year ago

“Last December, you started selling curry chicken salad which was delicious with right amount of spice for me. I bought it regularly - lots of it. About a month ago, it started to change. There was less spice, less flavor altogether, in fact. I mentioned it to someone in store who practically brushed me off. This week, the curry chicken salad had no flavor at all, and the chicken shreds had texture of shoe leather and were impossible to chew. Very disappointing, coming from a high quality store. I might try it one more time.”

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Posted 1 year ago

“Have had many bad customer service experiences at the Woodstock, Ga location but today was the last straw for a while. Brought a $5.00 coupon. I shop there often so I had accumulated a lot of receipts with but used one from a mailer today. I never remember coupons but I actually did today. I have it to the cashier immediately before he started ringing me up so I didn't forget like I usually do. I checked my receipt before leaving and there was no coupon credit. I asked the cashier nicely why the coupon did not ring up and he said it was bc I didn't have one. I pointed to it on his counter and he said it was bc today was 3/21 and it had expired. Usually they are good through the end date but if I had known, I wound have given him one of the 5 others I had if I had been told that. He told me to read the terms in the coupon. Lovely. The worst part was that he told me I didn't have one and then insisted he scanned it first. Too funny. I am done for a while.”

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Posted 1 year ago

“I very much doubt I will shop at Sprouts Farmers Market again. I have been so disappointed in their seeds, nuts, chips, etc. They have tasted stale, even though not near expiration date, and sunflower seeds even though labeled organic raw will not sprout. Now tonight I am trying to eat Sprouts Organic Blue Corn Tortilla Chips - sea salt. They are so salty my lips are puckering. I cannot eat them. Also weird mouthfeel. Sorry. I had so hoped this was a good find.”

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Posted 1 year ago

“Good to have specialty foods and supplements but absolutely no customer service. By that I mean they don't even answer their phone. The priveledge to sit there and own a business and yet not have to take customer calls. Who just does this? Also they got rid of paper bags. Don't know why, but they can be reused more than plastic, protect your food better, and recycle right with the cardboard. Duh”

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Posted 1 year ago

“Food Nazis who are up to no good”

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Posted 1 year ago

“Bulk bacon was on sale this week for $3.99 a pound at store 525 in Decatur Ga. The had it priced at $5.99 a pound They never price things on sale in the meat counter This is the 3rd time this has happened at this store and as usual no-one behind the meat counter Why have sales when the workers never post the sales price This store used to be run a lot better than it is now Where are your flyers? Why is their no customer service with this company anymore?”

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Posted 1 year ago

“Everytime I but produce there it’s either tasteless , rotten inside or shrivels up in one day. I don’t get it. I just paid top dollar for pomegranates and they look great from the outside but horrible on the inside. Disappointing .”

Sprouts Farmers Market 2 star review on 14th January 2023

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Posted 2 years ago

“Purchased $40 dollars in nuts and seeds in the bulk food section. All items are still prepackaged so you always have to buy way more than you want. Got home and over half the nuts are old and stale. Wrote corporate HQ and received an email that it was being forwarded to the appropriate person. That was over a month ago and still no reply. I also purchased a pound of marinated Carne Asada from the butcher. Very fatty and lots of Grisel. This meat is not flank steak. It is scraps of cheap marinated meat scraps being sold for $15.99 a pound. Was around 6 a pound a year and half ago. I miss sunflower, Sprouts destroyed my favorite grocery store!”

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Posted 2 years ago

“Good produce and unsulfered ginger The complaint I have is that plastic container tops are too hard to get off and on. I might injure myself opening and closing it. Product liability is a lucrative practice for lawyers.”

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Posted 2 years ago

“I purchased Greater Kneads pretzel bites and they were awful. They don’t even taste like pretzel bites.”

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Posted 2 years ago

“Very poor management”

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Posted 2 years ago

“We moved from Aurora, CO to Pueblo, CO and have been asking for a store here or in Pueblo West for over 8 YEARS and still nothing. WHY DO I HAVE TO SHOP AT A SPROUTS THAT IS OVER 45 MINUTES AND 50 MILES AWAY. DO YOU DRIVE THAT FAR TO GO GROCERY SHOPPING? WE NEED A STORE SOUTH OF COLORADO SPRINGS, CO !!!!!!!!!!!!!!! NOW”

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Posted 2 years ago

“Terrible customer care. Took back beef I had bought TWO days previous, expiration day was still a day away and it had gone from red to grey/brown. They told me “I should have put it in the freezer” and was nothing they could do without a receipt even though the product had gone bad before expiration date. I have had other companies who have had the integrity to accommodate a return when the goods were damaged or bad without receipt as they should.”

Sprouts Farmers Market 1 star review on 11th November 2022

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Posted 2 years ago

“Incompetent store employees and managers who could care less about fixing their own mistakes. Shopped (at Greensboro, NC store) because don't like giving my dollars to conglomerate Amazon via Whole Foods. However, Sprouts doesn't care about customers, not even when they themselves make mistakes. Going back to Whole Foods.”

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Posted 2 years ago

“I bought grass fed NewYork steaks at the Menifee store on Newport,and they were disappointing. They were little tough and not much flavor. I ate half an gave the rest to my dog. My husband has bought the same steaks several times at the Riverside store and they were amazing. I won’t be buying meat from Menifee again.”

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Posted 2 years ago

“Best pumpkin pie 🥧🥧 I ever ate, to only $6, bravery fresh. Staff always pleasant, Happy and helpful!”

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Posted 2 years ago

“I have been a customer since it opened. I usually shop there every couple days. I have found most of the staff nice and helpful. There is one woman behind the meat counter that refuses to serve me. I am aware I am not white and am older. I am aware there is a labor shortage but it would be nice if they could add an extra person who will serve minority clients.”

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Posted 2 years ago

“Kathy at the Laguna Niguel location was so sweet & helpful! She made my day!”

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Posted 2 years ago

“I have ordered several times from this company, but my issues are two, wrong replacement and over charge! 1, The receipt before checkout says tip 7.50 should be 7.50 after check out. Why am I charged more for a tip after check out without authorization? 2, If I ask for a raw cheese, I want a raw cheese not a pasteurized cheese! 3, when you do replacement why are there No options If I do want replacement? Maybe I d9nr want replacement, then your shopper makes the wrong replacement and you double Harte me?”

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Posted 2 years ago

Sprouts Farmers Market is rated 2.2 based on 227 reviews