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SSE Reviews

1.1 Rating 414 Reviews
2 %
of reviewers recommend SSE
1.1
Based on 414 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
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SSE 1 star review on 13th October 2022
Kenny Gadd
SSE 1 star review on 13th October 2022
Kenny Gadd
SSE 1 star review on 13th October 2022
Kenny Gadd
SSE 1 star review on 13th October 2022
Kenny Gadd
SSE 1 star review on 13th October 2022
Kenny Gadd
SSE 1 star review on 13th October 2022
Kenny Gadd
SSE 1 star review on 13th October 2022
Kenny Gadd
15
Anonymous
Anonymous  // 01/01/2019
Dude, don't believe their phony testimonials and lies; they're trying to defraud you. This is a hoax, a straight-up criminal organization. Once they have you hooked, they will continue to pester you for more money. I have yet to receive my withdrawal from them, despite being stuck for a month. I had to report it to the fine guys at   S I M O N C H * C O M to make sure they weren't taking my money. Fortunately,  S I M O N C H * C O M  quickly refunded my money and earnings.
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Posted 1 day ago
Absolute Shambolic company - incorrectly processed a Change of Occupancy so now no one can pass DPA to advised the error they have created. Poorly trained and incapable of getting the basics right. Avoid if you wish to keep your sanity
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Posted 2 weeks ago
the company has taken over 8 weeks to do a tenancy change over and was promised to backdate the rates to the start of our tenancy due to it being an issue on there side when finally got to move they will not backdate the rate and want to charge over £1k per month
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Posted 3 months ago
It's a scam that will deplete your savings and lower your emotions. I made the mistake of diving in without doing my homework, which left me in a terrible position when attempting to recover my losses. Fortunately, someone told me about M A D A C O V I.X Y Z, who rescued me.
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Posted 5 months ago
Useless company....staff who have no idea what they are doing. Unable to answer questions and then inform me as i used a broker they are unable to speak to him. This is complete nonsense as I'm the bill payer......just another tactic to get you off the phone as staff are poorly trained and unable to help.
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Posted 6 months ago
After nearly 3 years of trying to resolve my account involved the energy ombudsman and reluctantly paying the amount i am supposed to owe. Im now having calls from capital resolve. Would not recomend this company ta a rabit.
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Posted 6 months ago
Avoid at all costs!
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Posted 6 months ago
C.rappy company that provides c.rappy service. Can't understand why they're still in business.
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Posted 7 months ago
I complained about this company before. Their billing system has never been fit for purpose. 1. How can quarterly billing be justified with gas at today’s prices? People are being asked to pay £500-£600 per quarter and can too easily find themselves in a load of debt. Gas billing should be monthly, so people know when to cut back and avoid large bills. 2. The two-tier pricing is crazy, it is impossible to know exactly how much gas someone will use in a year, especially when they compare four winter months in 2023 with two spring months in 2024 and insist that represents a usage increase of 395%. I am in no doubt they charge the higher rate for much more gas than they are permitted. 3. SSE Gas Billing is not up to an acceptable standard; the regulator is either afraid of them or in bed with them; maybe both. I already mentioned that monthly flat rate billing would improve things. It is also essential to have clear billing information, simple things like... Meter Reading (start finish)" "Units used" "Cost per unit" "Total for period" "Amount Paid in period" "Balance" The current system doesn't even show deposits, it confuses usage and is inconsistent. The system is a mess and not fit for purpose, a bit like our regulator.
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Posted 7 months ago
this has been the most awful experience I have ever had - SSE. I have soent hours on the phone, been passed around with not one person taking ownership of the problem. They just don't care !!!!!!!!!! Avoid !!!!!!!!!!!!
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Posted 9 months ago
Always been with SSE.u changed to sse energy solutions.your paper Bill's are complicated.Bad customer service.takes.ages for you to answer phone.u took money from my account claiming I owed it from summer 2023.even though.i have paid and given u regular readings.I cant wait to leave u after being a customer for decades.
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Posted 10 months ago
I reported a high voltage in my house power supply and it is supposed to be fixed permanently. I am not yet given a date when it will be fixed.
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Posted 10 months ago
Shocking company, I’ve contacted the ombudsman. Truly disgusting company
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Posted 1 year ago
SSE Shafting the Self Employed Says it all... £150 for 6 units of electricity for 3 months.
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Posted 1 year ago
A complete muddle of our business accounts. Their is no going back for the utter mess this outfit has made for its customers. After years of dealing with them it has all gone sadly wrong.
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Posted 1 year ago
Absolutely shocking service had a smart meter installed and my business was left with only part of the office working. Their engineers left us with no phones and broadband do not let them near your power. Complained and they said that I had to get an electrician out 😡😡😡
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Posted 1 year ago
If any one is reading this please do not go with this company you will regret it, They seem to make life very difficult if they make a mistake that does not count They have made several mistakes on my account but i have had to get my solicitor involved do yourself a favour avoid them
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Posted 1 year ago
My god what a bunch of imbeciles ...... ypu are passed from operator to operator for hours at a time and still they wont send out an engineer to replace a faulty gas metre , meaning no gas supply ...... this has been going on months now ..... how can they get away with it ....
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Posted 1 year ago
Very very disgusting service. Never ever open with them contract. However funny, as we had never ever had any contract with them, and they charged more than £200. Wthell?! They had create on my husband's name an account and they charged for 2months gas. We even didn't live there , and we paid for our supplier what we used . How they can charge for us when we even didn't had any business with them and we didn't live there ?? After 4-5months fight with SSE, they said they will sort the problem.. still nothing has been resolved , just send an other letter need to pay.. Disgusting! Stealing money! We take them to court now ! Absolutely absolutely insane.
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Posted 1 year ago
I have had a long running battle with SSE over my electricity charges which differ from the charges shown on my smart meter. a difference of £300 -£400 per quarter. Also my water heater does not switch off at end of night rate by two hours in favour of SSE. I have written to Customer Services and e-mailed them-no response. Have constantly phoned and the call handlers must be trained to tell customers what they wanted to here then did nothing. Took two payments from me on the same day in one month. SSE claimed that my bills are correct !!! To top it all SSE transferred my account to OVO along with my problems, otherwise passing the buck. OVO quite rightly refused to entertain my problems they state that it is down to SSE to sort out. SSE Customer Services are a total shambles. Come on SSE take some responsibility. OVO online accounts are in line with my smart meter readings and costings. Am awaiting my first actual quarterly account from OVO.
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Posted 1 year ago
SSE is rated 1.1 based on 414 reviews