St Martin Blue Reviews

Name: St Martin Blue
Address: 1209 Churchill Downs Dr, Waxhaw
Rating: 4.79

4.8 Rating 351 Reviews

96 %

of reviewers recommend St Martin Blue

4.8

Based on 351 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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St Martin Blue 5 star review on 10th October 2024

120

Anonymous

Anonymous // 01/01/2019

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“Great customer service and easy communication with representatives”

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Posted 2 years ago

“This villa exceeded my family's expectations.”

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Posted 2 years ago

“Extremely helpful and organized....quick response to all my questions! We will definitely use again and again!”

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Posted 2 years ago

“We were thoroughly pleased with our experience at La Siesta and St. Martin Blue. Theo was extremely accommodating and responsive when we had questions or needed a taxi to our various excursions – most of them we planned very last minute, so his engagement & delivery were even more impressive! The meals we ordered through St. Martin Blue and its contacts were delivered on time by chefs who prepared fantastic food. Having a beautiful view and place to rest our heads or relaxing by the pool made out trip to St. Martin/St. Maarten that much more memorable and wonderful. We highly recommend booking with St. Martin Blue – and already have suggested it to several friends as a reason to make the trip. We look forward to visiting again soon!”

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Posted 2 years ago

“Everything was absolutely perfect! We could not have asked for a better location and the house was stunning. Felt safe, was clean and the service was perfect. We’ve already told everyone about our experience.”

St Martin Blue 5 star review on 19th July 2022

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Posted 2 years ago

“Theo, the concierge, was very attentive to our needs and did an incredible job. He quickly responded to questions we had. And I can’t say enough good things about Jenny, the maid that came and cleaned. She went overboard to help us with things I’m sure was out of her job duties. She was awesome!!! Beautiful home with all wonderful amenities!”

St Martin Blue 5 star review on 13th July 2022

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Posted 2 years ago

“Belle Fontaine is an absolutely beautiful Villa. Jenny did a wonderful job with the daily cleaning and making sure we had everything we needed. The views are spectacular and we couldn’t have asked for better weather. Highly recommend!!!”

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Posted 2 years ago

“The St. Martin Blue staff was easy to work with. Responsive. Secured us a ping pong table. Our chef service with waiter was exceptional. We'll use St. Martin Blue again when traveling to the Caribbean.”

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Posted 2 years ago

“STMB always does an excellent job of making sure the trip will be wonderful.”

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Posted 2 years ago

“Overall our experience was excellent, the house was perfect for our family and the location was great. The staff was very accommodating, especially Geraldine the housekeeper, hardly even noticed she was there. The only complaint which is a small one was the pool umbrella were broken and it gets very hot and sunny in the afternoon by the pool. Thanks for a great vacation.”

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Posted 2 years ago

“We stayed at the Day O villa in December 2021. It was not our first choice but it will be this year. We were so pleasantly surprised. It is literally a few steps from the beach. My wife spent nearly the entire vacation on the beach with beautiful sand. We never closed the glass extending the entire length of the Back of the cottage. The pool is large and the landscaping around the pool deck is beautiful. If you are looking at the pictures, yes it looks just like the pictures. The villa was cozy and I don’t t think there were more than 10 people who passed by on the beach over the 7 days. It was very quiet, peaceful and tranquil. And find another property on the beach at this price, I don’t think so. Staff were very friendly and cordial.”

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Posted 2 years ago

“We arrived about 7 pm. It was dark. No lights in pool area except for inside pool so blackness all around. Granddaughters 9, 8,7,5 wanted to swim so I was on guard. I heard crying and a scream and raced to where it was.coming from. It was by edge of pool that looked like it had a hill behind it. I screamed for her and took a step into total darkness and found myself falling 8 feet off a cliff not a hill. She had fallen backwards off the ledge after seeing a cricket. Rushed her to hospital and thankfully no spinal injury to neck . I sustained a lumbar fracture . It was long awaited surprise family vacation to celebrate our 45 th wedding anniversary. Wrote managemeht upon returning to let them know how close we came to dying and how unsafe the pool area is, especially for children and at night . No signs, lights, protective fence. Offered nothing to compensate for lost vacation, pain, trauma, medical bills. A house doctor shook his head when he saw the area of the fall. So unsafe. Only response was to say house met building codes. As for the house, in the 3 hours I was healthy and coukd walk , it was expansive and beautiful . Kitchen a little worn and air conditioning in living area was not effective against sunlight . Couldn’t spend time in there. Much too hot. Housekeepers were fabulous and caring . Too many workers…gardeners, house repair men always on property. I didn’t mind since I was bedridden but offered no privacy at times if that’s important to you . I truly hope they address the lack of safety design by the pool area infinity edge. Someone will meet a fate worse than ours if not. Remember you are on your own should sonething happen that’s not your fault because management obviously only cares about collecting your money and will not assume any responsibility for their properties.”

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Posted 2 years ago

Thank you for your review. We deeply regret your experience. Contrary to the comments submitted, we did in fact thoroughly investigate the matter on your behalf and spoken to relevant parties that have contradicted certain representations. Unfortunately, the situation stemmed from an unsupervised child climbing up and onto the infinity edge of the villa's pool and then regretfully losing her balance. It is a deeply regrettable accident and we are highly sympathetic to the situation. As promised, we investigated the claims against the house. We reviewed the images presented, spoke to multiple guests and the property manager as well as verifying that the pool and house met the local safety standards of the French government. The villa does have a common infinity edge pool and there is usually a significant drop off on the other side of infinity edge pools. There are walled barriers to prevent guests from stepping onto the infinity ledge and there is no step up from the pool onto this ledge. Unfortunately, due to a lack of supervision of the child while in the pool, the child regrettably climbed up on to the infinity edge and fell without supervisory intervention. Our guests are reminded that pools are inherently dangerous to children and children are to be supervised 100% of the time when in the pool. Once again, we deeply regret your experience and we are thankful the child is doing well.

Posted 2 years ago

“From the time of booking to leading up to our departure Eddie, Kate and Mary Patti were very helpful. Customer service was top notch. I communicated with them via phone and email.”

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Posted 2 years ago

“Communication from the beginning was excellent. Our Concierge in St. Martin, Pablo, made everything perfect. And we learned that he is an Intern! There was a bit of a lag with the info getting to Pablo regarding the second flight (our boys and their wives) coming in which was actually on the 30th. (My husband and I arrived on the 29th and stayed one night in a hotel.) But it really wasn't a big deal at all; I just hated for Pablo to have to go to more trouble when we had booked a car for them. We will definitely use St. Martin Blue again!!!”

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Posted 2 years ago

“Serena is a paradise. Loved every minute - never wanted to leave the place. Love to return soon. One small issue, the wifi worked intermittinly - that was annoying. All the help was pleasant and efficient.”

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Posted 2 years ago

“Everything was excellent as always. Our villa had an issue with one of the storm shutters not working and Paula got it taken care of right away. Looking forward to our next visit.”

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Posted 2 years ago

“Everything was just perfect! The villa was incredible exactly like pictures and videos on website. Everytime i contacted the chat with questions they responded very quickly. Services during our was PERFECT! Definitely recommend!!! We will be back for sure!!!”

St Martin Blue 5 star review on 5th July 2022

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Posted 2 years ago

“Paradise is every way. Beautiful & comfortable villa, with stunning views. Friendly staff. Just perfection. Can’t wait to go back!”

St Martin Blue 5 star review on 30th June 2022

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Posted 2 years ago

“Excellent and friendly customer service and our house was beautiful! We felt spoiled and would definitely book thru St Martin Blue again.”

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Posted 2 years ago

“Stayed in unit five and there was a very strong odor of sewage coming from the bathroom. After several attempts outer still was very strong. Otherwise, we enjoyed our stay at the Villa”

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Posted 2 years ago

St Martin Blue is rated 4.8 based on 351 reviews