Stacee's Reviews

Name: Stacee's
Rating: 1.20

1.2 Rating 521 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 521 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 7th November 2024

DYLAN

Stacee's 1 star review on 22nd October 2024

Maggie

Stacee's 1 star review on 16th October 2024

Jeanne

Stacee's 5 star review on 30th August 2024

Anonymous

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their website states hassle free returns, but that is incorrect. I bought 3 dresses for my two girls with the intention of keeping 2. (I bought the extra one because wasn’t sure of the size for one girl and their site claimed to honor returns.) Quality was good for each, but only one fit one girl. They wanted to make a custom dress to fit and charge additional money for it. When we said no, they said they’d give us $40 back for both dresses. The dresses were $127 each. They then said $60 total or we could mail them to China and pay for the shipping. But they never gave us an address. I’m now reaching out to my credit card to dispute the cost of the two dresses.”

Helpful Report

Posted 3 hours ago

“Please do NOT purchase from this company. I bought two dresses, and both arrived with truly awful quality! They were completely see-through and unwearable. When I contacted the company, they claimed they couldn’t provide a refund because the dresses weren’t defective, despite being entirely transparent. The company refused to refund my money and tried to negotiate for me to keep the dresses, creating numerous barriers, including stating that I would need to pay customs to return them to China. This made it not worth my time to return the dresses. After many emails back and forth, they finally agreed to refund me 70% of the dress costs, but I had to pay approximately £30 to post them back to China. I went ahead with the return because I didn’t want to keep two defective dresses. Do not waste your time with this company. They promise a “worry-free” return policy, but that is far from the reality. I still don’t know if I will get my money back, but I want to warn everyone: DO NOT buy from this company—the quality is terrible, and the return policy is even worse! Update: the company has asked me to track the return and notify them once it arrives in China. Only then will they consider issuing a refund. DO NOT buy from this company. They are scamming people and profiting from it!”

Helpful Report

Posted 5 days ago

“Buyer Beware!!!! This is a bad company to deal with! They will fight very very hard on any return. They have an army to fight returns that don't turn out right and try to offer you a small % off to then offer you to sell it yourself. Life is too short to deal with this non-market policy. It's not how the world works - BUYER BEWARE!!!!!”

Helpful Report

Posted 6 days ago

“I recommend saving your money and not purchasing a dress through Stacee’s. Prior to purchasing this dress I made sure to read the return policy information which they make it seem quite easy. I received the dress and didn’t like the way it fit so I submitted a ticket on their site to start a return. I messaged with a representative back and forth for a couple days and their return process is such a headache. They really try to push for you not returning the dress and you have to pay $25 for shipping. Save your money!!”

Helpful Report

Posted 1 week ago

“This company is awful. Do not honor returns, dress is cheap and nothing like pictures. Customer Service is inappropriate. DO NOT USE!”

Helpful Report

Posted 1 week ago

“I ordered a dress from Stacees thinking I could return it if i needed to. I decided on a different color and wanted to return the original dress and order another one in a different color. The quality was acceptable, lined and stitching pretty good. I learned that it is difficult for them to return since they are in Asia. So understand, you will not be able to return your order. After several email exchanges, they agreed to make me a new dress for a small fee. I sent the fee and received the new dress timely. Its great. For this company, order a color sample before ordering. Second, send your measurements. They will custom tailor the dress for no added cost. Overall, I got a customized dress for a moderate price. If I had done this the first time I ordered, I would have been very happy with there work.”

Helpful Report

Posted 1 week ago

“I bought a dress. When I tried it, I could not unzip it. I need another person to help me unzip it and they took a long time. The zip is defective. They are giving me a really really hard time to return the dress I would never ever buy from this company again.”

Helpful Report

Posted 1 week ago

“I ordered a standard size dress. The company stated returns for standard sizing within 14 days. Received the dress which was completely off per their sizing chart so requested a return. They sent a generic email about blah blah blah and offer another dress for 150$ or refund for 20$. I paid over 200$ for my dress. This company is a total joke and scam.”

Helpful Report

Posted 2 weeks ago

“I ordered a dress from Stacees. They said it was supposed to be 6 to 10 days. It came in three weeks later. I had to buy my granddaughter another dress for homecoming and the dress Did not look or keeping, now they want me to justify why I want to return the dress. So they’re asking me to take a picture of the dress With Granddaughter in it and send it to them because I don’t like the color that was in the picture. Never mind, the dress came too late and homecoming is over and I had to pay for an additional homecoming dress, and they’re interested in a picture? I have sent them several emails and I have still no response how to get my money back.”

Helpful Report

Posted 2 weeks ago

“This was the worst experience I have EVER had with another countries customer service, return ECT it is all ridiculously stressful. The audacity to suggest a 20.00 return is very distasteful and unprofessional. They only respond through email on their or chat. Also they basically refuse to return, my dress was NOT custom in anyway other than sizes provided on THEIR site. And you never get to speak to anyone in a higher position ie manager or supervisor to resolve issues. 0/10”

Helpful Report

Posted 2 weeks ago

“Do not buy from this website. SCAM”

Helpful Report

Posted 3 weeks ago

“Please do not use them”

Helpful Report

Posted 3 weeks ago

“Do NOT purchase from this company. Lie lie lie. They will NOT provide refunds and do not honor their return policy. For a $100 dress they told me they would give me $15 and I could sell it. I followed the notification guidelines and had to continuously follow up.”

Helpful Report

Posted 3 weeks ago

“Very horrible customer service! They sent me the dress late and they refuse to let me return it! I told them to cancel sending it and they still did. They offered to refund me $20 and told me to sell it!!! This is the worst website ever. RUN!!!!!!”

Helpful Report

Posted 3 weeks ago

“The company ships you a knock off product. Arrives damaged and refused to take it back. DO NOT BUY.”

Helpful Report

Posted 3 weeks ago

“Please read reviews this company is really bad and I am turning them into the better business bureau. They won’t do a return. Please please don’t buy from them it is not worth it.”

Helpful Report

Posted 4 weeks ago

“Please Buyer Beware! Dress did not come as expected or looked and didn't fit and then they argued and fought extensively to not return. Offered and did everything to avoid a return. Completely unrealistic in this day and age with other vendors out there. Life is too short then to deal with someone like this - please Buyer Beware!!!!”

Helpful Report

Posted 1 month ago

“Bought two dresses and both came faulty in several places, one of them was not possible to use at all. Both dresses came from China (seller not advertised dropshipping), creased, squished in small packaging. I tried to return them as website stated returns are possible, seller didn't want to accept returns but after probably 15-20 emails they agreed to accept return. I posted dresses back to China, which cost a lot so now I don't have money or dresses, they still didn't refund any money. Beware, they are scammers, they are breaking law, I am going to complain to trading standards I am not going to leave it.”

Helpful Report

Posted 1 month ago

“My daughter bought a dress for homecoming when she tried it on it looked like a box, did not fit at all, I opened a ticket for a return per their policy, I sent pics of dress with tags on it per their request and was told they will offer me a $25 credit to keep the dress, I asked several times for a return address and that I would pay for shipping for a 100% refund and I was then told to try to sell the dress myself on an aftermarket site. Asked again for address to return and was ignored. Do not buy anything from this site!!!!!! Beware”

Helpful Report

Posted 1 month ago

“This company is a scam! Do NOT buy from them. They do NOT accept returns even though they say they do.”

Helpful Report

Posted 1 month ago

Stacee's is rated 1.2 based on 521 reviews