Stacee's Reviews

Name: Stacee's
Rating: 1.20

1.2 Rating 521 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 521 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 7th November 2024

DYLAN

Stacee's 1 star review on 22nd October 2024

Maggie

Stacee's 1 star review on 16th October 2024

Jeanne

Stacee's 5 star review on 30th August 2024

Anonymous

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After ordering my daughter's dream prom dress and given an estimated delivery of 29th April,they emailed on 24th to inform of 15-20 day delay but would be shipped by 5th may,that date passed and only when I threatened to cancel did it suddenly go from being made to being in quality control! The dress finally arrived on 17th may and although the dress is a similar colour it certainly isn't what I ordered,the dress on the website is nothing like what I received and after all the stress we dont have the patience or the time to look for another dress. Was told I could contact the after sales team for a part refund but there doesn't seem to be an after sales team! They may have a co.uk site but the dresses are made and shipped from China,they don't respond to emails so their chat is the only way to contact them which I have to admit they were helpful. Certainly will not be buying from them again.”

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Posted 2 years ago

“Thank you stacees for my daughters beautiful prom dress fits perfect would highly recommend,was a little worried when I read some reviews but definitely buy from stacees again”

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Posted 2 years ago

“I’m so upset. I ordered a dress from this company and we confirmed my measurements so many times. The dress arrived yesterday and it’s not even close to fitting. The material is also very cheap. This is a very expensive dress I bought for my sons wedding. I’m devastated”

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Posted 2 years ago

“I ordered my dress before reading the reviews, so I was very unsure to say the least after reading them. However, it arrived a couple of days ago and it is stunning. It is exactly as the photo. Customer service always responded to my emails and the live chats. It arrived just on the deadline. When I started to panic, they did offer me a full refund if my dress didn’t arrive on time. Things are taking longer to post, people seem to forget that we are in a pandemic and it is affecting everything from suppliers, staff and postal delays. I have ordered another dress from another company before this one and I’m still waiting for it. I’ve got the tracking number and it’s still at the airport in China waiting to board!! I am very pleased with my item and I would use them again, just maybe a lot longer in advance to allow it to arrive on time”

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Posted 2 years ago

“DO NOT BUY FROM THIS COMPANY They promised me i could return if i did not like the dress and then wouldn't give me the address to return it to. they ignore my messages.”

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Posted 2 years ago

“If you have any sense you will NOT order from this company. The dress I recieved looks absolutely nothing like the dress i ordered. It took over 6wks to arrive, bearing in mind i paid extra for a quicker delivery. This was too late for my daughter's wedding. I have therefore emailed Stacees twice now to request a refund and have been completely ignored. I have learnt a lesson here and in future I will buy from a local shop or one with positive reviews. I paid £130 in total...a complete waste of money. On top of all that the dress doesn't even fit after i measured myself correctly and gave full details of this.”

Stacee's 1 star review on 24th April 2022

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Posted 2 years ago

“I ordered a prom dress and had it made to fit,it took a few weeks to arrive but well worth the wait. The dress fits perfectly and quality is great. Will be buying again. Thank you”

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Posted 2 years ago

“Do not order from this website, this company refuse to refund your purchase no matter how much information/photos you provide them with. Absolute joke of a website!! Photos of dress on website were completely different to the dress I received.”

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Posted 2 years ago

“Do not order from this company Do not order from this company! I wish I had read these reviews before ordering! Two of the dresses do not fit, I sent pictures proving this. They then said I couldn’t return them and have offered no help to return them. I have been told if I return them I will only get 70% of my money back and will have to pay £40 shipping! Not the stress you need when already going through the stress of organising a wedding. Seriously avoid at all costs! Scam company!”

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Posted 2 years ago

“Absolutely awful dress and cheaply made! Couldn’t believe that they sent the wrong colour completely and haven’t bothered to email me back. So disappointed and it’s money down the drain. Do not waste your money and use this so called company”

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Posted 2 years ago

“Was just going to order 4 bridesmaids dresses from this company but reading these reviews I glad I didn't .when I was looking at the dresses on site a little head popped up asking if I needed any help I asked her would I be able to send these dresses back if they didn't fit or if we didn't like them her reply was yes but after reading thier return policy it's says you can return if the dresses are damaged so I questioned her again and she still said that yes you could return I'm glad I went with my gut feelings and didn't order plus they don't tell you it's 40 pound for shipping and 40 pound to send them back so happy I didn't order”

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Posted 2 years ago

“Absolutely perfect stunning the fit is fantastic. The material fab overall so so happy love it. Looks for more expensive love it my daughter loves it too.”

Stacee's 5 star review on 15th March 2022

Helpful Report

Posted 2 years ago

“The dress is sub standard the stitching is terrible the netting and lace are very cheap quality it's a £5 dress made in a sweat shop that they try n pass off as high end prices now I can't get my money back its ridiculous”

Helpful Report

Posted 2 years ago

“Dress came through and it fit my bridesmaid well and was good material but was a completely different colour to the picture. I asked for a refund, they made me send a photo of it and then said the colour is correct. I told them that the dress is pink and I ordered nude for my wedding theme but they refused to give a refund. What a waste of £89. Don’t bother with them”

Helpful Report

Posted 4 years ago

“Don't bother with this company. Save your money. I ordered a dress for my daughters prom. When it came it didn't fit across the back. I sent an email to return it and they refused. I informed them the measurements they proclaimed were wrong. They said for me to provide photographic evidence. I took photographs and sent them. They told me I had measured it wrong. I measured it the way they told me too and it was still too small, sent photographic evidence and now they just ignore the emails which I have been sending since before Christmas. i am going to contact Trade Descriptions.”

Helpful Report

Posted 4 years ago

“Just others were asked to send photos of the dresses. They were not a good and they did not allow me to return the items. I would never recommend this company to anyone. 100% not good. Don't even consider them. I'm left with 2 dresses that I paid £210 and can't use. They were for mother of the bride.”

Helpful Report

Posted 4 years ago

“Terribly disappointing experience. I paid about 179 pounds for a mother-of-the-bride dress. It was so horribly disproportionate - the shoulder straps were 4 inches above my shoulders, the shoulder width was way too broad, and the sleeves were so long they covered half my hands! Not only could I not wear this dress for my son’s wedding, I also wasted hours and days seeking a resolution to the problem via email, only to realize finally that the company’s “full refund” policy was a hoax. As “compensation”, they had the audacity to ask me to pay another 100 pounds to get the same dress tailored again. (By now, this dress and most of their dresses in this category were re-priced in their website at below 100 pounds, so even if I had wanted to risk losing more money, the compensation didn’t make sense.) After a series of frustrating, demeaning and futile emails, I was offered 15 pounds‘ compensation. I informed them that it would cost at least 40 pounds to have the dress altered in my country. It was then that Stacee’s pulled out their trump card. I was asked to provide photographs of the dress again to prove my case. There was no explanation of why the photos I had sent them earlier were not adequate. Before I could send them the new set of photos, they re-sent me their dress-check report and glibly pronounced via email that the mismatch in measurements (the ones I gave them when ordering the dress vs the wrong measurements of the delivered dress) was minor and I would not get compensation. I had wasted money and time. By now, I had lost hope. I resolved the matter myself by getting the dress altered. It cost me 52 pounds to do so, not counting time loss and transport cost. I have read reviews which warn of this being a China-based company. I am doubtful about this, as the online vendors from China that I have ordered from are far more professional than Stacee’s. I took time to write this review so that others may be spared from this terrible experience.”

Helpful Report

Posted 4 years ago

“AVOID AT ALL COSTS. out of 3 dresses not one was made to the measurements stated on website or on certificates. Offered to remake for another £245!! Total disgrace. Zero refund policy which is not stated on website. Don’t know where to start with the customer service, was nothing short of shocking, one person in particular Terry was so patronising and rude. This website should not be still running taking people’s hard earned money!!!!”

Helpful Report

Posted 4 years ago

“Exactly the same as everyone on here. I gave specific measurements and it didnt fit. They asked for proof on photos which I sent them and then tried to blame me! I am reporting to watch dog and trading standards, how they are still running I do not know! They won't let me return the dress even though all their measurements were wrong. Terrible customer service! STAY AWAY!”

Helpful Report

Posted 4 years ago

“Total scam... do not buy from this Chinese company. Zero returns policy. They lie to you. This company should be shut down they have NO UK phone number and when they do answer your emails it just more lies etc.”

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Posted 5 years ago

Stacee's is rated 1.2 based on 521 reviews