Stacee's Reviews

Name: Stacee's
Rating: 1.20

1.2 Rating 521 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 521 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 7th November 2024

DYLAN

Stacee's 1 star review on 22nd October 2024

Maggie

Stacee's 1 star review on 16th October 2024

Jeanne

Stacee's 5 star review on 30th August 2024

Anonymous

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You can’t return the dresses if they don’t fit. They refuse to provide return address for months, and then when they finally do, it goes to a China and they refuse to accept your package. DO NOT BUY HERE!”

Helpful Report

Posted 8 months ago

“Fraud!! Have you seen your rating??? It's 7% in case you haven't noticed. The customer service is atrocious!! I've been trying to return a dress that doesn't fit, tried for 2 weeks in fact, but keep getting the runaround. I guess there's a reason for that rating that only 7% of viewers recommend. Never experienced ANYTHING like this before!!! WOW!!!!!”

Helpful Report

Posted 8 months ago

“Stacees is a false website depicting pictures that are not even close to what you will receive!!! And then they REFUSE TO REFUND OR RETURN!! THEY OWE ME $220 AND REFUSE TO REFUND !!”

Stacee's 1 star review on 18th March 2024

Helpful Report

Posted 8 months ago

“Would even touch this company they are scammers!!! Here are screenshots before they will even give the rest of my money back”

Stacee's 1 star review on 17th March 2024

Helpful Report

Posted 8 months ago

“I purchased a dress for my wedding and it was NOT like the picture. I have been trying to return it for two weeks now. They say they will accept a return but will not provide the dress. They are trying to get you to keep the dress in exchange for a small refund of $45. Do NOT buy from this company!!”

Helpful Report

Posted 8 months ago

“DO NOT BUY FROM THIS COMPANY!!!! Bought a dress which looks nothing like the photo. The buttons on the reverse are not aligned so tried to send it back, as they advertise you can do and they wouldnt accept it and offered me a minimal amout back. They ought to be struck off for lying and doing business in this way.”

Helpful Report

Posted 8 months ago

“Quality of product is good but they lie in that you cannot return or they give you the runaround. Received dress on 2/28 and it was too small. Started a ticket on 2/29 and it’s now 3/11 and at least 4 emails back and forth and still getting nowhere. They won’t give you an address to return it. Asked for pictures and now offered $40 refund only. I’ve contacted my credit card to dispute. Last response was basically starting over saying sorry it’s taking so long we are just busy and you have 14 days to return. I’m guessing they want that to lapse so they can say it’s over the 14 days.”

Stacee's 1 star review on 10th March 2024

Helpful Report

Posted 8 months ago

“DO NOT BUY FROM THESE PEOPLE!!!!! IF ANYBODY WOULD LIKE THE ADDRESS / PHONE NUMBER ILL BE HAPPY TO GIVE IT TO YOU. THEY WILL NOT GIVE YOU A FULL REFUND AFTER SAYING THEY WOULD GET THIS PLACE CLOSED DOWN”

Helpful Report

Posted 8 months ago

“Wouldn't even give stacees 1⭐ sent my dress back they said don't send it signed for originally so I said no it's going to be signed for so I know you have it! I sent the tracking number and they said soon as we received it we shall refund they got the dress 2 days later and STILL said once we have it we shall refund. So I was messaging and messaging no response in days to them say we shall only give 60£ when they said they would refund full amount ! This is not on and please whomever reads this DO NOT ORDER YOUR DRESS FROM THIS PLACE I CANT STRESS ENOUGH they are scammers they are only based in Manchester in an industrial sighting so whatever they tell you don't believe I really would get trading standards involved and the police”

Helpful Report

Posted 8 months ago

“Please please don’t buy from this scam company!!!! Like other reviewers I bought 2 standard dresses for my daughter. Confirmed via the Stacees chat function that one could be returned but now they won’t accept it. Offered a small fraction of the cost and can keep the dress but that’s not what I wanted or agreed!! They keep fobbing me off!! Absolute scammers!!”

Helpful Report

Posted 8 months ago

“I sent dresses back and Stacees still won’t give me my refund. Have been fighting with them for 4 months”

Helpful Report

Posted 8 months ago

“Iscam on their return policy. I bought two dresses for prom. Not custom order. They emailed me back asking for measurements, not thinking anything of it I sent in measurements. They did not say it would be considered custom order. Now they are not accepting my return. I am going through my bank for a dispute.”

Helpful Report

Posted 8 months ago

“I bought two prom dresses from Stacees as my daughter couldn’t decide which she preferred. I contacted the online chat facility and was told if we order a standard size we could return them, I just needed to email Stacees and they would send me a return address. Sadly, this has not happened. Both dresses need returning as they do not fit and, as the other reviews have said, I’ve been given the run around. I contacted Stacees immediately to say I wanted to return the dresses and since then I have received a number of emails offering me a fraction of what I paid, the latest offer was £60 and I paid £220! I have asked for this to be escalated to the manager but again, this hasn’t happened. I wish I’d read the reviews on returning items before purchasing the dresses as I would not have used this company. My advice is to avoid at all costs.”

Helpful Report

Posted 8 months ago

“Avoid! Avoid! Still waiting for a refund I spent £100 on a dress it did not fit. I emailed them on the day I received the dress and they keep fobbing me off. They then sent an email to say that i can keep the dress and sell it on with shipping fees it won’t be worth my while sending back. Disgusting and so unprofessional.”

Helpful Report

Posted 8 months ago

“Intentionally misleading information on return policy. Are you a robot or live person? Rachel 08:29 AM we are not bot Visitor 08:30 AM This question is simple...I do not want to find out after purchase that your after sales team will sort it out. I need to know before purchase what your policy is for returns if an item doesn't fit Rachel 08:32 AM we don't know clearly, if you want to return, our after sale team will help you Visitor 08:33 AM how do I contact your after sales team Rachel 08:34 AM when you want to return after you receive your order, our after sale team will contact you asap Visitor 08:34 AM I want to make a return, how do I contact your after sales team? Rachel 08:35 AM May I know your order number please? Visitor 08:36 AM I want to contact the after sales team. I do not have an order number Read Rachel 08:37 AM sorry, when you receive the order and want to return, our after sale team will contact you Visitor 08:39 AM It is apparent that you do not want to give clear information about your return policy. This makes me question the honesty and integrity of your business. Your dresses online look beautiful but if you can not easily state your policies, I can not trust this business and will take my money elsewhere. Delivered”

Helpful Report

Posted 9 months ago

“Disgusting customer service - no returns This company will not let me return a dress, exchanged many emails like the one below - disgusting service - Stacees (Stacees) 24 Feb 2024, 10:15 GMT+8 Hi, Thanks for your time. Thank you very much for supporting us and purchasing dress from our site. We usually collect a part of shipping fee when the customer ordering. That's say, the actual shipping fee is higher than the fee you paid. What's more, we also enjoy the discounted price of cooperating with express companies. If you returned, the shipping fee is higher, about £30 I guess. If any problems on the way, you will lose the cost of the dress. One of our customer indeed encountered this, so we can't suggest you to take the risk. Still hope you can consider our direct refund and we try to solve this standing your view. So how about this, we refund you £ 25 directly and you can keep the dress for resale. This way can let you recover the cost and also needn't take extra risk and time. Could you accept? Look forward to your reply. Sincerely, Grann lauracoel 22 Feb 2024, 16:37 G Date of experience: 24 February 2024”

Helpful Report

Posted 9 months ago

“Still trying to returnn2 bridesmaid dresses luckily I used Klarna and so haven't paid anything yet. DO NOT USE THIS COMPANY, they are not based in the UK, they have asked me to sell my 2 dresses and offered me a voucher to buy a 3rd. Disgusting and terrible. AVOID AT ALL COSTS.”

Helpful Report

Posted 9 months ago

“This place is really stingy and if you would like to return your dress they offer $20 for compensation. My dress came in and the sewing marks were everywhere and look overall horrible , they were glue marks on it and it was very obvious it was poorly made. Try to ignore buying from this company”

Helpful Report

Posted 9 months ago

“Never and I mean never buy from this company totally refuse to give a refund avoided emails I sent very unprofessional people they are FRAUD would highly avoid this place believe me”

Helpful Report

Posted 9 months ago

“Please do not touch this company… I am still waiting for the credit promised by Stacees, as it was a poor fit. I have written over a hundred emails since September, I do not believe a word they say anymore…”

Helpful Report

Posted 9 months ago

Stacee's is rated 1.2 based on 521 reviews