Stacee's Reviews

Name: Stacee's
Rating: 1.20

1.2 Rating 521 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 521 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 7th November 2024

DYLAN

Stacee's 1 star review on 22nd October 2024

Maggie

Stacee's 1 star review on 16th October 2024

Jeanne

Stacee's 5 star review on 30th August 2024

Anonymous

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give them no stars I would. My sister is getting married next year and we found Stacees online, I read the reviews on here and somehow they seemed good. They most certainly are paying people to leave good reviews in my opinion. Anyway, the dress came it’s awful, the colour is disgusting and the zip was faulty also 10000% too big to be a size 6. This all happened last week I have been contacting these people for 7 days AND NOTHING USEFUL. They will do everything to avoid giving you a refund such as offering to make you another dress if you pay them an extra £50. Disgusting business. So I took to their instagram and I comment on a lot of posts calling the business a scam as it is. What do they do? BLOCK ME!!!! So I’ve found another instagram account and I’m doing the same thing helping other people to not be SCAMMED. So my final thoughts on Stacees is that it’s the BIGGEST SCAM ON THE INTERNET. I really do hope people read this review and listen to me why would a company block me if what I was saying wasn’t true? UK AND IRELAND AVOID STACEES.”

Helpful Report

Posted 1 year ago

“This is an absolutely terrible company! They refused to return my daughters dress, even though I was with in the return policy guidelines. I spoke to Cassie and she assured me that returns are not a problem before I ordered. This clearly is not the case.”

Helpful Report

Posted 1 year ago

“RETURNS, REFUNDS AND CUSTOMER SERVICE DREADFULL!!!! I purchased two prom dresses in standard size 6 for my daughter to try. At the time i was ordering i got reassured from Cassie the live chat agent that returns and refunds wouldn't be a problem! 3 weeks later no return labels and no refund, just offering to keep the dresses and offer £50 compensation! This is absolutley disgraceful and I would not recommmend this business to anyone! I have reported them to trading standards! shocking customer service!!! UK COMPANY NO WAY MORE LIKE HONG KONG!!!!”

Helpful Report

Posted 1 year ago

“Ordered a standard size dress and when it was received it was not as advertised per their website. There is no phone number for customer service. Communication is via email and takes days for a response. They refuse to issue a full refund and expect you to pay $30 shipping fee to them when it cost $15 to ship from them to me. Poorly run business and customer service.”

Helpful Report

Posted 1 year ago

“Do not buy from this company they do not let you send things back”

Helpful Report

Posted 1 year ago

“I ordered a few dresses to try for a wedding where I am a bridesmaid . I had read the returns policy on stacees so ordered one from there. Once it arrived it was slightly the wrong shade that we wanted so I instantly went online to try and return it. This is where the trouble begins. It is impossible to return anything to this company. After raising a ticket I did not hear a response for about 4 days. When I finally did. I got asked to send over photos of the dress, I found this strange but did so. I have since heard nothing. I have contacted them on live chat numerous times and fobbed off everytime. I’m currently stuck with a £100 dress that I do not need and will never wear. The whole service is the worst iv ever experienced and let’s face it just a massive scam to steal peoples money. If you are reading this and thinking of buying anything from this site. Don’t do it. I am going to take it further but I assume by the looks of the reviews they get this happens a lot and they really don’t care much.”

Helpful Report

Posted 1 year ago

“I ordered dresses for the bridesmaids in my wedding and paid £86 for garaunteed expedited delivery to ensure they arrived on time. I contacted customer services prior to placing my order to check they would come, during the delivery process to check things were on track, and on the final/latest day my dresses were supposed to be delivered. Each time they said the dresses would be delivered on time. They were late. The company even gave me a delivery window that I later found out was made up, as when I spoke with the delivery company they said they have no contact with the delivery service in this capacity. As a result I had no dresses for my bridesmaids the day before my wedding. I had to buy new ones from a local shop which was very stressful and expensive the day before the wedding. Worse yet, when explaining this to their customer service team they refused to refund me and let me return the dresses, despite me putting in the request to do so within the 14 day returns window. I had double checked with the company before ordering that the standard size dresses I had ordered would be eligible for return if we didn't like them when they arrived and they had reassured me it would be fine. When I contacted them they just pretended not to understand that I had requested a return and offered me £29 compensation for my order that cost over £700 with no return or refund. They finally stopped responding to me with no resolution or explanation. To be honest, the dresses (once they arrived) were actually good quality. But I will never order from this company again and warn you against doing so unless you are confident you won't need to return anything and don't have a deadline for delivery. The worst customer service I have ever experienced. I am having to follow up my claim with my credit card company and will be hiring a solicitor to help me with my case.”

Helpful Report

Posted 1 year ago

“I started a return ticket 2 days after receiving the dress but I am now 3 weeks later and they will not send the info. They send every 'credit' to keep it but will not send the return information. I am at least on attempt 10 to get the info. A total scam on the return. I would give them no stars if it was possible.”

Helpful Report

Posted 1 year ago

“Very bad company. Won't even send an address for me to return an item. Do not buy from this shop. Stay away it is BAD BAD BAD”

Helpful Report

Posted 1 year ago

“Total scam. Don't waste your money!!! They will not do any exchange or refund if you actually receive your order”

Helpful Report

Posted 1 year ago

“Do not order from here. The advertisement of their dresses is totally misleading. Make it extremely difficult to return and get a refund when items are terrible quality, still trying 3 weeks down the line. Disgusting customer service, please do not order from here they are a scam.”

Helpful Report

Posted 1 year ago

“Scam of a company , DO NOT purchase anything from this site . They will not give you a returns address or a refund, its false advertising, I purchased two dresses which don't fit or look like dresses in picture and they will not let me return or give me a refund . Stay clear of this company (ireland)”

Helpful Report

Posted 1 year ago

“I wouldn’t even give this company one star. DO NOT purchase goods from this company if there is a chance that you will need an exchange or refund. I purchased a dress for my son’s wedding and when it arrived it was marked and the sequins were hanging by their threads. Despite their advertised conditions for return of defective/faulty goods, they have made it clear that they don’t want me to return the dress (highlighting high postage costs and the unreliability of the postal service, and not even giving me the return address). They are falsely advertising their returns/refund policy on their website. After many emails since 21.08.23, they are currently offering me a refund of £65 for the dress that cost £120, which I’m obviously not willing to accept. As they are in breach of the sale of goods ordinance, I will be taking this matter further.”

Helpful Report

Posted 1 year ago

“Wouldn’t give even one star review.They sent wrong dress size and will not give refund.SCAMMERS Do not trust Stacees after months of back and forth still no resolution and they refuse to allow a refund and use every excuse going.They use cheap materials and the dresses are nothing like the pictures or videos Do Not Buy From Stacees BUYERS REGRET!!!!”

Helpful Report

Posted 1 year ago

“Scam company, contacted before ordering and was told hassle free returns, I paid £140 and they are offering me £30, i am a 14-16 and ordered an 18, it’s absolutely tiny I WANT A FULL REFUND”

Stacee's 1 star review on 6th September 2023

Helpful Report

Posted 1 year ago

“Just like previous reviews below! They are thieves! If your not sure of size do not buy! They have the you buy u keep motto! I was asked for screenshots of phone call they took forever to respond so they can keep monies!”

Helpful Report

Posted 1 year ago

“States in their terms that they will issue you a refund with damadged items yet they refuse to send you a returns address! They constantly ignore every email I have sent them except for 1 asking me to cut the damadged bits off and it will make it look better 😡. Just send me the returns address and issue me my refund!”

Helpful Report

Posted 1 year ago

“DONT BUY I bought a dress in two different sizes for an upcoming event so I wouldn’t have to worry about have to send the dress back and wait for a different size if it didn’t fit. I spent $300 on two dresses and I ended up not liking the dress on me at all. Before I purchased from this store, it said they offer refunds that they pay for return shipping. I requested the return and they are insisting on having me get a new dress from them or the offered to refund me $30 back. No not the full amount I paid. $30. So now I’m two weeks away from my event and $300 short and still need a dress that’ll cost me another couple hundred dollars. This is a scam store. Do not trust their return policy”

Helpful Report

Posted 1 year ago

“My dress was white rather than ivory which was ordered ... The arm holes are too small so the dress pulls and hurts.. they sent it early while I was on holiday so will not let me return it. I wouldn't want anyone to have such bad experiences in the future. You will lose all your money.”

Helpful Report

Posted 1 year ago

“Unable to get refund”

Helpful Report

Posted 1 year ago

Stacee's is rated 1.2 based on 521 reviews