Stacee's Reviews

Name: Stacee's
Rating: 1.20

1.2 Rating 521 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 521 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 7th November 2024

DYLAN

Stacee's 1 star review on 22nd October 2024

Maggie

Stacee's 1 star review on 16th October 2024

Jeanne

Stacee's 5 star review on 30th August 2024

Anonymous

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE THIS COMPANY!!! poor quality, poor customer service - Dress is not the measurement you send and when you request to return for a refund they do not allow a refund even thought your advise they do!! not based in UK!! do not use”

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Posted 6 years ago

“SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! this company will not return your rag!!!!!!!!!!!!!!!!!!!!!! THIS IS A SCAM!!!!!!!!”

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Posted 6 years ago

“SCAM!!!!!!!!!! SHOULD BE SHUT DOWN!!!!!!!!! TRUST ME”

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Posted 6 years ago

“DO NOT BUY FROM THEM. I bought a standard size dress (cheaper than tailored), but they demanded exact measurements (although at no extra cost). So when the dress came, and the length was way too short - they refused to refund or take it back as it was 'tailored' made and they could not sell it on. They deflected all responsibilities and accused me of measuring the dress wrong. THEY WILL NOT REFUND. DO NOT BUY.”

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Posted 6 years ago

“Please do not make the same mistake as me, I can't believe I have been taken in by these cowboys. Counterfeit product, far too small, awful quality and had blood on. Despite all this they would not give me a refund, offered me another dress at a discount. Should be closed down now.”

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Posted 7 years ago

“Ordered a dress for it to be delivered on a certain date and it arrived 2 days late. They responded with ' It's only a couple of days late'. They also didn't inform me that it was going to be late, if they had I would of cancelled it! Had to get another dress and they are now they are not giving me any details on where to return the dress and get a refund. Terrible customer service.”

Helpful Report

Posted 7 years ago

“DO NOT BUY FROM THIS COMPANY! I'm getting married next year and I was looking online for bridesmaid dresses. I searched for bridesmaid dresses UK and Stacee's came up, so I looked through the website and found a dress I liked. I had a look on the Facebook page and it had good reviews so messaged the company to check if they accepted refunds as stated on the website. I had a conversation with someone and she said I could get a refund 30 days up to receiving the dress, so I ordered it. After this I started seeing negative reviews on the Facebook page so I messaged some of the woman. They explained the dresses they had ordered arrived later than the delivery date they were told, they were poorly made and didn't look like the picture. This is exactly what happened to me. It arrived late, the stitching was poor and this was visible, and it looked cheap. As stated on the website I emailed them a complaint and asked for a returns address and refund. They asked what was wrong with the dress and asked me to send photos, which I did. I was told as they were only small problems to go to a local shop to get them fixed and that I wouldn't be able to have a refund, but I could have a discount on my next order. They explained they only do refunds if the measurements on the dress were made incorrectly and is it so hard for me to measure it to check. They are rude, liars and rip off merchants. They take photos from genuine websites and then when ordered they get someone from China to copy the design and make it but to a very low standard. They have now blocked me from their Facebook page so I can't react or comment anymore to warn others, and they delete the negative comments. So they have stolen £90 from my wedding fund and I'm stuck with an awful dress I can't use.”

Helpful Report

Posted 7 years ago

Stacee's is rated 1.2 based on 521 reviews