Stacee's Reviews

Name: Stacee's
Rating: 1.19

1.2 Rating 536 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 536 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 26th November 2024

Jamie

Stacee's 1 star review on 7th November 2024

DYLAN

Stacee's 1 star review on 22nd October 2024

Maggie

Stacee's 1 star review on 16th October 2024

Jeanne

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worse company ever. Dont buy anything from them.Bought my grand daughter's prom dress from them for 112.00 including shipping. Refused to take it back per their policy. Offered her 10.00 and stated she might be able to get 40.00 on the secondary market.”

Helpful Report

Posted 11 months ago

“I feel awful knowing that so many others didn't have as positive an experience as I did, because I can't fault them. Ordered a custom size wedding dress, got an email same day asking for additional measurements because of the style and then they got to work. Dress was done in just over a week and then another week to arrive, I got it yesterday in a nice Stacees dust bag for future storage. It fits like a glove and its very heavy which surprised me, came with tags on and even stickers with my measurements on. Id love to share a photo of the dress so everyone could see how well made it is but I'm not married yet so wouldn't want to risk someone seeing it!! I'm so excited to wear it on my wedding day and can only hope others in future get the same experience I did.”

Helpful Report

Posted 11 months ago

“I ordered a dress on behalf of a friend and even after checking several times that she was ordering correctly it arrived only to not fit at all. I have been trying on her behalf for a while now to organise a refund but they either refuse to provide a return address or come up with ridiculous offers that would leave her out of pocket. They even had the nerve to offer to remake at a cost of £40!!!!!! Why should she pay more when they couldn't even make it properly in the first place. Wish I had seen the reviews first would then never have ordered. Would definitely not recommend this company. Wish I could give no stars as that is all they deserve.”

Helpful Report

Posted 1 year ago

“The dress arrived apparently a size 10 so small I couldn't squeeze in it more like an 8 . And I immediately bagged it all back up and followed the return instructions only to be told they don't do refunds. Which is actually Don't use this company”

Helpful Report

Posted 1 year ago

“DO NOT BUY FROM THEM. The dress they sent me looked NOTHING like the pictures. It was ugly, not the color I order, did not fit like a size 2, not the style I ordered, material was not good, and there were defined pleats in the front which bunched up like nobody’s business. It was UGLY. They have been nothing but difficult in trying to get a resolution after sending me a totally wrong dress!!! Did not refund my money, customer service is horrible and sent me back and forth for over 2 weeks. I also read other reviews on the internet that this company is a scam. DO NOT BUY FROM THEM! I would give them 0 stars if I could. Horrible company. SCAM!!!”

Helpful Report

Posted 1 year ago

“Total SCAM. Dress was not the right color. They are refusing to do a return. They just offered me $70 dollars but the dress cost double that amount. Read all the reviews. Run away from Stacee's”

Helpful Report

Posted 1 year ago

“Sent the wrong dress. Refused to honor the guarantee to return the dress.”

Helpful Report

Posted 1 year ago

“I wish I'd read reviews before I ordered. My order was cancelled as it was too big - then I received a partial refund. So I'm £54.64 out of pocket with nothing to show for it apart from a stress headache.”

Helpful Report

Posted 1 year ago

“Please do not order from this co they do not refund, it’s a scam the fitting of these dresses is defective & they will not refund my size is 6 & their 6 is like a 2 with tight fit where it should be loose Still fighting for a refund & it has been weeks You will loose all your money and if you return for a refund, they don’t have a us location only uk & it will cost very expensive to ship back (over 100$)”

Helpful Report

Posted 1 year ago

“Never buy anything from Stacees. This is a scam company. They send rubbish that is completely nothing like what you ordered. And they refuse to accept returns and refund payment. Don't let yourself be deceived”

Helpful Report

Posted 1 year ago

“If I could give zero stars, I would. DO NOT BUY FROM STACEES unless you 100% do not think you'll return. The dress I purchased was too large so I placed a ticket to return it. Almost 2 weeks later and 20 emails back and forth, Stacees is only offering to refund a small % back ($40) They are telling me to resell my dress on my own to make the money back. INSANE! Its been back and forth with emails with the company NEVER sharing the address for return. Its been a HORRIBLE experience.”

Helpful Report

Posted 1 year ago

“Dress I purchased for my daughter’s homecoming dance was absolutely terrible. Looked like a child made it. After multiple e-mails back and forth with the company, as well as all the photos they requested, NOTHING. They will never give you your money back. This company is a SCAM. Do NOT purchase from them. I threw $145 out the window (I am a single Mom and that was a lot of money for me!!!!) and had to buy my daughter another homecoming dress. This company should NOT be allowed to do business. Total rip off, HORRIBLE customer service. Total crooks. If I could give them zero stars, I would”

Helpful Report

Posted 1 year ago

“Avoid these people. They are based in Hong Kong and do NOT offer refunds in anyway. They completely ignore our UK consumer rights.”

Helpful Report

Posted 1 year ago

“This business is terrible! My dress did not fit and measures different than the website and they refuse to return! They asked for a picture in the dress I told them would not zip which is awful! Then they told me if I delete my review (on another site) they would give me $80 but only after I delete my reviews! They are a scam and a horrible company! Do not recommend! You’ll never get your money back even if you offer to ship the dress back!”

Helpful Report

Posted 1 year ago

“Do not buy! If your dress does not fit they will refuse return/refund. My dress didn't fit as the measurements online were different to what i received. They now will not accept a return/refund to resolve this but instead are trying to force me to buy another dress! They asked for pictures of me in the dress (disgusting for a professional buisness if you ask me) and then refused to send a return slip for my item. I have now lost £140 to this company and because of all this I now don't have a dress for my own brothers wedding. Their service team are a joke please save yourselves the trouble and buy from somewhere trustworthy!”

Helpful Report

Posted 1 year ago

“AVOID AVOID AVOID - Nothing short of robbery. Their policy on their website is not true, they do not accept refunds, they will fight with you rather than refund your well earned money for dresses not customised to standard UK sizes.”

Helpful Report

Posted 1 year ago

“AVOID Do not use complete joke! The website says it offers returns but that is rubbish! Refuses to take returns and advises you resell items yourself”

Helpful Report

Posted 1 year ago

“Please do not purchase from this company! I bought a bridesmaid dress and I am having trouble sending it back. Firstly they keep telling me they can only refund part my money due some irrelevant ball excuse they made about delivery and “saving me time and money” offered to pay me back £15 and keep the dress and flog it elsewhere. I paid £99 for this dress. After just reading reviews i wish i never bothered. I have threatened them with trading standards and also contacted my bank for them to refund the money in case they refuse too. Absolute joke !”

Stacee's 1 star review on 25th November 2023

Helpful Report

Posted 1 year ago

“This company does not deserve even a one star review, they are scammers. Despite their returns policy stating they will give a full refund for faulty goods, I have been fighting since August 2023 to get a refund for a dress that was stained and had sequins hanging by their thread. I paid £120 for the dress and they are currently offering me a refund of £85 if I remove my negative reviews. They won't give me the contact of the CEO in order that my complaint can be escalated. Please do not purchase from this Company.”

Helpful Report

Posted 1 year ago

“scammers as in most cases, dresses didn't arrive in time even though I had paid £30 for express delivery, they then ignored my request for refund for days saying the n the same old it seems "out of time" Refund REFUSED”

Helpful Report

Posted 1 year ago

Stacee's is rated 1.2 based on 536 reviews