Stacee's Reviews

Name: Stacee's
Rating: 1.20

1.2 Rating 521 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 521 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 7th November 2024

DYLAN

Stacee's 1 star review on 22nd October 2024

Maggie

Stacee's 1 star review on 16th October 2024

Jeanne

Stacee's 5 star review on 30th August 2024

Anonymous

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give zero stars, I would. DO NOT BUY FROM STACEES unless you 100% do not think you'll return. The dress I purchased was too large so I placed a ticket to return it. Almost 2 weeks later and 20 emails back and forth, Stacees is only offering to refund a small % back ($40) They are telling me to resell my dress on my own to make the money back. INSANE! Its been back and forth with emails with the company NEVER sharing the address for return. Its been a HORRIBLE experience.”

Helpful Report

Posted 11 months ago

“Dress I purchased for my daughter’s homecoming dance was absolutely terrible. Looked like a child made it. After multiple e-mails back and forth with the company, as well as all the photos they requested, NOTHING. They will never give you your money back. This company is a SCAM. Do NOT purchase from them. I threw $145 out the window (I am a single Mom and that was a lot of money for me!!!!) and had to buy my daughter another homecoming dress. This company should NOT be allowed to do business. Total rip off, HORRIBLE customer service. Total crooks. If I could give them zero stars, I would”

Helpful Report

Posted 11 months ago

“Avoid these people. They are based in Hong Kong and do NOT offer refunds in anyway. They completely ignore our UK consumer rights.”

Helpful Report

Posted 11 months ago

“This business is terrible! My dress did not fit and measures different than the website and they refuse to return! They asked for a picture in the dress I told them would not zip which is awful! Then they told me if I delete my review (on another site) they would give me $80 but only after I delete my reviews! They are a scam and a horrible company! Do not recommend! You’ll never get your money back even if you offer to ship the dress back!”

Helpful Report

Posted 11 months ago

“Do not buy! If your dress does not fit they will refuse return/refund. My dress didn't fit as the measurements online were different to what i received. They now will not accept a return/refund to resolve this but instead are trying to force me to buy another dress! They asked for pictures of me in the dress (disgusting for a professional buisness if you ask me) and then refused to send a return slip for my item. I have now lost £140 to this company and because of all this I now don't have a dress for my own brothers wedding. Their service team are a joke please save yourselves the trouble and buy from somewhere trustworthy!”

Helpful Report

Posted 11 months ago

“AVOID AVOID AVOID - Nothing short of robbery. Their policy on their website is not true, they do not accept refunds, they will fight with you rather than refund your well earned money for dresses not customised to standard UK sizes.”

Helpful Report

Posted 11 months ago

“AVOID Do not use complete joke! The website says it offers returns but that is rubbish! Refuses to take returns and advises you resell items yourself”

Helpful Report

Posted 11 months ago

“Please do not purchase from this company! I bought a bridesmaid dress and I am having trouble sending it back. Firstly they keep telling me they can only refund part my money due some irrelevant ball excuse they made about delivery and “saving me time and money” offered to pay me back £15 and keep the dress and flog it elsewhere. I paid £99 for this dress. After just reading reviews i wish i never bothered. I have threatened them with trading standards and also contacted my bank for them to refund the money in case they refuse too. Absolute joke !”

Stacee's 1 star review on 25th November 2023

Helpful Report

Posted 11 months ago

“This company does not deserve even a one star review, they are scammers. Despite their returns policy stating they will give a full refund for faulty goods, I have been fighting since August 2023 to get a refund for a dress that was stained and had sequins hanging by their thread. I paid £120 for the dress and they are currently offering me a refund of £85 if I remove my negative reviews. They won't give me the contact of the CEO in order that my complaint can be escalated. Please do not purchase from this Company.”

Helpful Report

Posted 1 year ago

“scammers as in most cases, dresses didn't arrive in time even though I had paid £30 for express delivery, they then ignored my request for refund for days saying the n the same old it seems "out of time" Refund REFUSED”

Helpful Report

Posted 1 year ago

“This company is a fraud. They say on their site that they offer free returns, but they do not. Please do not purchase from them. I am out $400 because I purchased from them.”

Helpful Report

Posted 1 year ago

“I ordered a $207 wedding dress that didn't fit. It was eligible for returns however they asked me to have it altered instead. When I declined they offered me $30 and told me to find another buyer for it. When I email them they reply by copying my message and pasting it back in! I am working with my bank to reverse the charge at this time. I should have read the reviews prior to ordering from them!”

Helpful Report

Posted 1 year ago

“My mum purchased a size 16 dress from them a few back. They wanted to make a custom dress for her (we feel they tried to push for this so we couldn't return the dress. Mum opted for a size 16, and they said they could return it. She has now been trying for weeks to return it, and they are refusing to give her back 100% of her money.”

Helpful Report

Posted 1 year ago

“DO NOT ORDER FROM THIS WEBISTE! SCAM! YOU CAN’T RETURN YOUR UNWANTED ITEM! THEIR COSTUMER SERVICE IS : 0 THE FABRIC IS SO POOR AND THE CLOTHES LOOKS TOTALLY DIFFERENT FROM THE PICTURE. I am so sad I waisted my money here.”

Helpful Report

Posted 1 year ago

“I just read a few reviews and wish I did that before ordering from them. I ordered 2 dresses, did not like them, want to return for full refund. They would not give me an address, asked questions about why I didn’t like the dress, I’m dealing with my credit card trying to get my money back from these crooks. One of their crazy responses: “Dear, Thanks for your reply and I can understand your mood. We hope to offer you the perfect dress. How about this, we re-do a new one for you for free, just collect some shipping fee. You can choose other styles and colors. We could also offer you the free custom service in order to make a perfect fit. You also needn't return the dresses you received, instead resell them. Do you think this is okay? Look forward to your reply. Sincerely, Eve””

Helpful Report

Posted 1 year ago

“I would give 0 stars if possible. Avoid this site if looking for any wedding or prom dresses. They promise to refund if there are issues but they only offer a small amount compared to cost of dress. They say it’s custom made even when it isn’t and fabric used is not always as described. How can you advise someone that you will not give them the return address cos it costs more to return and that you will offer £30 for the inconvenience and ask them to resell it elsewhere???? This is absolutely rubbish customer service.”

Helpful Report

Posted 1 year ago

“I ordered a dress from them. On the website it say you can return the item. The dess was too long and it wasn’t the same as the one online so i decided I didn't want to keep it. From October the 18th i have been trying to return the dress but they keep giving me options on why I should keep it. When I tell them that my final decision was to return it, they stopped emailing me and when i go on the chat they tell me to wait 24 hours for someone to reach out. It has been 72 hours and no one has emailed me back.”

Helpful Report

Posted 1 year ago

“Do not allow you to dresses. Customer services suggested I send a picture of my daughter in the dress to see why it didn’t fit he properly. Very strange and creepy request. Then they want you to sell the non returnable dress on your own .. but encourage you to buy another dress from them!! Worse customer service ever!”

Helpful Report

Posted 1 year ago

“I requested a return because the dress did not zip, and they asked for photos of me in it?? (Uh… the dress that doesn’t fit?!) Then never responded when I said no, because that is an inappropriate request, and asked to begin the return process. SCAM “return policy”. Buyers beware!”

Helpful Report

Posted 1 year ago

“Fraud!!! I ordered 2 dresses, thinking I could try them both on and return the one that doesn’t fit. The dresses that showed up were shoved into a bag together. When I unpacked it, the color was off, the fit was weird, and they were so cheaply made. I could not wear either dress. I immediately tried to initiate a return, and I’ve been getting the run around for over 3 weeks. First they wanted a picture of myself in the dresses. I told them I’m not sending them pictures of my body. Then they offered me $60 to keep the dresses and sell them myself. They keep saying shipping is unstable, and risky, and they are doing me a favor. Now they are offering me 70% of my purchase price back, if I will pay them $60 to ship the dresses back. However they won’t respond to my emails any longer. Every day for the last 3 weeks, I’ve had to go into the virtual chat, and ask “Cassie” to have them respond to me. She tells me every day that she is urging them to respond. It should not require urging. Just be decent. They stole $305 dollars from me.”

Helpful Report

Posted 1 year ago

Stacee's is rated 1.2 based on 521 reviews