Stacee's Reviews

Name: Stacee's
Rating: 1.19

1.2 Rating 536 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

Questions

Metrics

1.2

Based on 536 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 26th November 2024

Jamie

Stacee's 1 star review on 7th November 2024

DYLAN

Stacee's 1 star review on 22nd October 2024

Maggie

Stacee's 1 star review on 16th October 2024

Jeanne

121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY ANYTHING HERE IT'S A SCAM ❗❗❗❗ the dress is damaged and oversize after the ask for the right measurements they still made a dress that do not resemble the photo on there gallery.”

Stacee's 1 star review on 11th July 2023

Helpful Report

Posted 1 year ago

“DO NOT ORDER. GARBAGE PRODUCT, INSTAGRAM IS FAKE DUE TO FAKE FOLLOWERS, LIKES COMING FROM FAKE ACCOUNTS, FAKE POLICIES, They give you the run around with emails saying they will discount a different product and you can sell your dress you want to return to a second hand. The email I put below is just one I received! Hi, Thanks for your reply.please do not worry, of course we accept requests for standard size returns, but considering to reduce the return cost, time and energy, we provide available advice to customers before return dress, just hope to reduce customer's loss. About the return, the shipping cost is paid by the customer if there is no problem with the dress. So we suggest you keep them, as buying a dress like this in a store can be expensive. We are willing to reimburse you $25 directly, then you keep the dress directly. Here is a good suggestion, you can resell the dress to others to get some income. Because if you insist on sending it back, the delivery is unstable and have some risks, including to the lost, damaged and tariff. If so, you will lose a lot,even we can't receive it, which means we can't refund for you. Hope you can understand. If you insist to return, please let me know. Please feel free to let me know about your idea. Rose”

Helpful Report

Posted 1 year ago

“IS A SUPER RIP OFF DO NOT BYE HERE”

Helpful Report

Posted 1 year ago

“Horrible service, product, and they will not return your money! Do not order from this company!”

Helpful Report

Posted 1 year ago

“supportive company with terrible dresses I requested a full refund as the dress is way too thick and heavy, the skirt is separate from the dress which was not explained in the description. This dress is unworn and did not fit. I got married overseas and the dress did not get delivered until the day before my flight so could not return in within the 14 days.... the refused to refund the dress. THIS IS A WARNING TO EVERYONE !!!”

Helpful Report

Posted 1 year ago

“Do not buy from here this business is a scam. They take your hard earned money and give you the runaround. I paired $230 for a dress and the are offering me $60 for a dress I never received. Then had a nerve to say I sent the dress back. Needless to say my daughter never received her prom dresses and they won’t give me my money back. This company needs to be shut down immediately.”

Helpful Report

Posted 1 year ago

“Scam! I paid expedited. Shipping didn’t receive dress for at least a month after I placed the order. Will not take it back and will not give me a refund offered me $35 for the $240 dress. Never received my refund!”

Helpful Report

Posted 1 year ago

“I really wish I'd read these reviews before purchasing my shoes,I'm having so much trouble trying to send them back 😪😡”

Helpful Report

Posted 1 year ago

“I would have given zero or negative stars but it’s not an option. Save your money and they won’t return even though they say they will. Cheap fabric awful designs not as pictured not even close.”

Helpful Report

Posted 1 year ago

“So NOT buy from This company. They say they do returns but they don’t. They say they will give you £30 towards the dress and then £40. It’s a scam :( and they’re not reputable”

Helpful Report

Posted 1 year ago

“DO NOT, I REPEAT DO NOT BUY FROM THIS COMPANY!!!! I bought a £94 dress and they are only refunding me £45 and refusing to give me the full refund!! Offering me another dress for cheaper or saying I need to return the dress for £30 and only then will they give me £70 for it only once they receive my dress that I have to pay for to return!! Bearing in mind, I needed to return the dress because it didn’t suit my bridesmaids and was a style of dress for older girls, not for an 6 and 10 year old! Absolutely disgusting company and money stealers!!! They don’t answer straight away either and keep saying the same things with can only give you certain amount and not full refund!! Please do not buy from this company!!!!!”

Helpful Report

Posted 1 year ago

“SCAMMERS, THEY DO NOT REFUND ANY PROBLEMS AND YOUR SCREWED. IVE BEEN TOLD TO RESELL A DRESS BECAUSE SHIPPING IS TOO EXPENSIVE DESPITE THE "EADY RETURNS" INFO.ON THEIR WEBSITE. GOOGLE NEED TO REMOVE THIS COMPANY”

Helpful Report

Posted 1 year ago

“Do NOT buy from this site. They will not refund your money no matter what. In fact, they dragged out my return with questions and then said too much time passed to return. The dress came from China was poor quality and emails were not from someone who sounded fluent in English.”

Helpful Report

Posted 1 year ago

“Impossible to return a dress. And their sizes are very different from what you normally wear. Just save yourself the money. I got a two week run around on how to return a dress I can’t even zip up. I wear a 10/12, ordered a Large and it’s too small to even get on. I still haven’t been able to return the dress. Too bad I didn’t read the reviews before ordering. Wasted $$$.”

Helpful Report

Posted 1 year ago

“DO NOT ORDER FROM HERE They do not stick by their returns policy and they are scamming people. I ordered a dress for over £100 and they are suggesting they refund me £35. Its shocking and going back and forth continuously and not getting anywhere”

Helpful Report

Posted 1 year ago

“DO NOT ORDER FROM HERE !!!”

Helpful Report

Posted 1 year ago

“This "company" is the most difficult I have ever tried to deal with! Customer service is pitiful. There is not any clear cut way to return. I spent $347.00 on two dresses. Instead of a return they offered me $50 and to "take the dresses somewhere and sell them". Only place I could take them is an old drapery store and have them hang in the shop windows. DO NOT BUY ANYTHING FROM THIS COMPANY. You have been warned.”

Helpful Report

Posted 1 year ago

“AVOID AT ALL COSTS >>> You MUST be aware this vendor is based in HONG KONG, therefore none of the sales of goods act and UK trading laws can be easily enacted on this reseller as they immediately charge in excess of £30 for any returns, because the goods will be sent to ROW territory back to Hong Kong. We've purchased bridal dresses from them for nearly and over £100 and the quality, material and finish was all very poor - more like a £15 garment from a cost saving low price brand. When queried to return, they immediately suggested holding fees, costs and charges all at our expense despite threating legal action if not resolved. The customer service is slow, delayed, non-coherent in parts and isn't going to provide you with a solution you want without spending the entire price of the goods you purchased several times over. I cannot express enough - SPEND YOUR MONEY ELSEWHERE, this e-commerce vendor and website is a total waste of time unless, of course, you like inconvenient surprises or wasting your money... 0 star for quality, customer service, product, brand, garment likeness to listing and overall support as it's TOTALLY misleading.”

Helpful Report

Posted 1 year ago

“AVOID AVOID I DIDNT RECEIVE THE ITEM I ORDERED AND NOW THERE REFUSING TO SEND ME MY MONEY BACK THERE OFFERING ME HALF THE PRICE THIS COMPANY NEED F CLOSING DOWN IM CONTACTING A SOLICITOR DO NOT BUY”

Helpful Report

Posted 1 year ago

“The worst company ever!!! No customer service!!! No refunds!!! DO NOT BUY!!!”

Helpful Report

Posted 1 year ago

Stacee's is rated 1.2 based on 536 reviews