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Stacee's Reviews

1.2 Rating 564 Reviews
5 %
of reviewers recommend Stacee's
1.2
Based on 564 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 49%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Stacee's 1 star review on 15th April 2025
Anonymous
Stacee's 1 star review on 15th April 2025
Anonymous
Stacee's 1 star review on 15th April 2025
Anonymous
Stacee's 1 star review on 15th April 2025
Anonymous
Stacee's 1 star review on 15th April 2025
Anonymous
Stacee's 1 star review on 15th April 2025
Anonymous
Stacee's 1 star review on 15th April 2025
Anonymous
137
Anonymous
Anonymous  // 01/01/2019
I purchased a dress to wear on my daughters wedding but when it arrived and I tried it on it was I’ll fitting on me and looked too young on me and not appropriate. So no big deal I’ll just return it within the return date. Here’s where it all went south. I had to send pictures showing that the dress was intact with tags still on. I did that. Then Stacey’s informed me that I’d only get 75% back even though I was returning well in my return date. And I had to pay for the shipping and handling so you get NO return label. And they kept offering me less than half what i paid d if I just kept the dress. But the dress isn’t right for me. Stacey’s actually asked me if there was someone I could sell it too…. WHAT!? Just be warned before you purchase, because you really can’t return it without totally losing out on it. I can’t wear it. I will never order from them again
Helpful Report
Posted 1 week ago
Beautiful dress but read the return policy. Never seen anything like this. Will never buy from them again
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Posted 1 month ago
The dress I bought was beautiful and well made. However, there is no such thing as easy and free returns. To return a standard size dress was, as I was quoted. $40. They told me to keep the dress and resell it and they would make me another one for $80. They also said that if I returned the dress it could take up to a month to get my money returned. I love the dress but the return policy stinks and I call it false advertising.
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Posted 1 year ago
The dress is lovely but does not fit. I asked about a refund but they made me 'raise a ticket', then wanted photos, and now say it is too risky to return but will give me £20! That is 14% of what I paid. Very disappointed.
Helpful Report
Posted 1 year ago
After ordering my daughter's dream prom dress and given an estimated delivery of 29th April,they emailed on 24th to inform of 15-20 day delay but would be shipped by 5th may,that date passed and only when I threatened to cancel did it suddenly go from being made to being in quality control! The dress finally arrived on 17th may and although the dress is a similar colour it certainly isn't what I ordered,the dress on the website is nothing like what I received and after all the stress we dont have the patience or the time to look for another dress. Was told I could contact the after sales team for a part refund but there doesn't seem to be an after sales team! They may have a co.uk site but the dresses are made and shipped from China,they don't respond to emails so their chat is the only way to contact them which I have to admit they were helpful. Certainly will not be buying from them again.
Stacee's 2 star review on 22nd May 2022 Stacee's 2 star review on 22nd May 2022
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Posted 2 years ago
Stacee's is rated 1.2 based on 564 reviews