Stacee's Reviews

Name: Stacee's
Rating: 1.19

1.2 Rating 563 Reviews

5 %

of reviewers recommend Stacee's

Company Reviews

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Metrics

1.2

Based on 563 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Stacee's 1 star review on 15th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my daughter's prom dress from Stacee's last year and it came on time, took about 2 weeks and it was beautiful.”

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Posted 2 weeks ago

“Stacy‘s dresses are absolutely gorgeous no matter what occasion is she will work with you and make you feel like a princess. I got both of my wedding dresses and five bridesmaids dresses off Stacy‘s if I had to do it again I will invest again . her dresses are made with love with quality beating laces for every size. Thank you again Stacy for making my day feels beautiful and blessed as it was..”

Stacee's 5 star review on 30th August 2024

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Posted 7 months ago

“I was really scared when I read all the bad reviews after I ordered, but to my surprise it came in the mail the within the time frame given, the dress looked just like the photo except a slight color difference. It fit great and I got so many compliments :) idk if I got lucky but I’d recommend buying from here!”

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Posted 8 months ago

“Bought my dress for my sons wedding from stacees and I must admit the dress is stunning and my future daughter in law has just bought her wedding dress from stacees and the attention to detail is outstanding such a beautiful dress so I've just ordered my dress for my other sons wedding from stacees I can't rate this company enough stacees is a fantastic company”

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Posted 10 months ago

“My BFF picked my dress for her wedding ceremony. I was the matron of honor. Ordering such an important dress online was terrifying to me. I followed the instructions on Stacees website and measured myself, twice to be certain. I ordered what I thought was my size but still had concerns. My measurements were between sizes so I ordered the larger. This was on a Sunday evening. Monday morning I had an email inquiring about my order, measurements, etc. We emailed to ensure we were on the same page and I started feeling more confident about the dress. Finally the dress arrived. It did need to be steamed, which was understandable. I tried the dress on. OMG! It fit me like a glove. Such a great quality, tailored to my body dress found without leaving home. My bride was thrilled, I was thrilled and we looked beautiful! Thank you Stacees!”

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Posted 10 months ago

“My daughter picked this dress out all on her own for her Junior Prom. We both loved it from first glance. The online ordering experience was supurb, I was able to enter her size, include details, select the color, and order with ease. They were quick to respond back with questions about exact measurements, which I provided, and updates on times it would take for alterations and shipping. The price was more than affordable and was surprising for the excellent quality, custom tailoring, and expediency. We will definitely be order from here again! Thank you for such a positive experience! Everyone who saw her dress and her in it were in awe! Sincerely, One Happy Mom”

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Posted 11 months ago

“I feel awful knowing that so many others didn't have as positive an experience as I did, because I can't fault them. Ordered a custom size wedding dress, got an email same day asking for additional measurements because of the style and then they got to work. Dress was done in just over a week and then another week to arrive, I got it yesterday in a nice Stacees dust bag for future storage. It fits like a glove and its very heavy which surprised me, came with tags on and even stickers with my measurements on. Id love to share a photo of the dress so everyone could see how well made it is but I'm not married yet so wouldn't want to risk someone seeing it!! I'm so excited to wear it on my wedding day and can only hope others in future get the same experience I did.”

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Posted 1 year ago

“As soon as we placed the order for my daughter's prom dress, we received a message from Stacee's to submit exact measurements back to them. Not only did it arrive early, but the dress is perfect; very good quality and material. I was skeptical but we couldn't be more happy. We'll need to take it in at the bottom, but that's just a given with most dresses and depending on heel height. Overall, VERY satisfied!”

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Posted 2 years ago

“We ordered from Stacee’s when my daughter found a dress that she loved. I was very nervous because of the reviews, but the dress is amazing. They followed up with me to get her exact measurements, delivered the dress ahead of time, and it’s beautiful - exactly like the photo. There were some strings in the seams we had to clean up and the zipper was a bit sticky at first - that’s it. Totally worth it.”

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Posted 2 years ago

“I collaborated with Stacees in the Miss British Isles Elegance 2022 competition. I had purchased a sky blue ball gown from the company and I looked like an absolute princess. The material was made out of high quality material and the dress fitted me perfectly. I contacted Stacees and asked if they would like to collaborate with me in the Miss British Isles Elegance 2022 competition and I received an email from the manager saying that they were very interested and said that their designer would make me my very own dress for the final for free. During my collaboration with Stacees, I have received great communication throughout and the company could not do enough for me day or night. I am looking forward to wearing their dresses in the final in September. I would definitely recommend Stacees despite all their awful reviews. I had a great experience while collaborating with Stacees! DON'T LET THESE BAD REVIEWS PUT YOU OFF FROM BUYING FROM THIS COMPANY!!!!! Thank you for everything you have done for me in the Miss British Isles Elegance 2022 competition!”

Stacee's 5 star review on 25th August 2022

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Posted 2 years ago

“Excellent service. Quick delivery. The dress was stunning. The price of dresses is unbelievable for the amount of material and workmanship gone into making them. Highly recommend Stacees 💯”

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Posted 2 years ago

“I ordered my bridesmaids dress for my friends wedding in September, i am always a little sceptical about ordering online as you never know what to expect!! All i can say is wow wow wow!! It arrived today after ordering about 3 weeks ago everything about it is spot on!!! Would highly recommend 😊😊👍”

Stacee's 5 star review on 9th August 2022

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Posted 2 years ago

“Stunning dress made to measure fit absolutely perfect will not be looking anywhere else in future”

Stacee's 5 star review on 14th July 2022

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Posted 2 years ago

“Stacee's were fantastic, my daughter looked stunning! The dress was better than we ever could of imagined. Extremely well made, heavy and such a beautiful colour.”

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Posted 2 years ago

“Perfect dress exactly what i ordered i am so in love with it!”

Stacee's 5 star review on 30th June 2022

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Posted 2 years ago

“I ordered a prom dress for my daughter. It was a gamble but it paid off. The dress arrived and fitted like a glove. They kept me updated via email. They wanted so many measurements . It's her orom tonight and she looks beautiful”

Stacee's 5 star review on 29th June 2022

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Posted 2 years ago

“After looking online at different dresses for my daughter's prom, trying to find a cheaper alternative to some of the pricier prom shops here in the UK, my daughter fell in love with a beautiful blue prom dress on the Stacees website. Trusting that we would have enough time to refund it if it wasn't right, we took the plunge and ordered it. Communication was great right from the beginning and we ordered it on the 18th May and it arrived exactly the day it was estimated, yesterday the 6th June. I am overwhelmed with how beautiful it is. It looked amazing in the pictures, but I didn't really expect it to be so good in person. There is a lot of material, so doesn't feel cheap. The dress is so well made and the detailing on it is beautiful. We ordered a UK size 8 and it feels as if it was made for her. I wish I had taken the offer of having the length altered as it would have been for free, as it's a little to long (she's 5ft 6in) but that's nothing that can't be sorted and it might be fine with heels. I really did not expect such a high quality dress and would have had to pay probably 3 times the amount if I'd purchased a dress from a store here. I would highly recommend if people are looking for a well made and beautiful dress to look at Stacees. The colour is exactly at it looked on the website too. I have already told a friend who is getting married to take a look at what they have because they have a lot of choice. I am extremely happy and so proud that my daughter looks amazing. And for a 16 year old girl to say "Mum, I feel so confident in it. It's my dream dress. I love it!" then it must be good! Very happy customers and I will definitely purchase again through them in the future. Thank you x”

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Posted 2 years ago

“Thank you stacees for my daughters beautiful prom dress fits perfect would highly recommend,was a little worried when I read some reviews but definitely buy from stacees again”

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Posted 2 years ago

“I ordered my dress before reading the reviews, so I was very unsure to say the least after reading them. However, it arrived a couple of days ago and it is stunning. It is exactly as the photo. Customer service always responded to my emails and the live chats. It arrived just on the deadline. When I started to panic, they did offer me a full refund if my dress didn’t arrive on time. Things are taking longer to post, people seem to forget that we are in a pandemic and it is affecting everything from suppliers, staff and postal delays. I have ordered another dress from another company before this one and I’m still waiting for it. I’ve got the tracking number and it’s still at the airport in China waiting to board!! I am very pleased with my item and I would use them again, just maybe a lot longer in advance to allow it to arrive on time”

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Posted 2 years ago

“I ordered a prom dress and had it made to fit,it took a few weeks to arrive but well worth the wait. The dress fits perfectly and quality is great. Will be buying again. Thank you”

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Posted 3 years ago

Stacee's is rated 1.2 based on 563 reviews