Staff Heroes Reviews

Name: Staff Heroes
Address: Vox Studios1-45 Durham Street, London
Rating: 4.42

4.4 Rating 375 Reviews

87 %

of reviewers recommend Staff Heroes

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+442031372183

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support@staffheroes.com

Location:

Vox Studios1-45 Durham Street
London
SE115JH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I try to call you about issues nobody picks up, especially around 5pm. It's so frustrating.”

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Posted 7 years ago

Hi there, Apologies for any confusion, our office hours are 9am-6pm Monday to Friday, however our platform is available 24/7. Thanks for the feedback we'll update our phone system to make that clear. I can see that someone from our customer support team replied within 30 minutes of your email enquiry last night. Our best channel to support non emergencies is our email support channel. With regards to your enquiry as it would have been explained in the training and assessment we are a platform, not an agency, which means everything is automated. When you receive check-in notifications it is important that you reply correctly otherwise our system will think that you have failed to arrive at a customer's location and will automatically remove you from the shift and attempt to find a replacement. If you are running late the reply to the notification is numerical only. So if you are running 15 minutes late you should only reply "15" and this lets us know you are still attending the shift, albeit late. Punctuality is one of our core ratings criteria and it is essential Heroes aim to get to the shift 15 minutes early. This allows you to find the business/staff entrance, find the manager and introduce yourself, get changed and be ready for the briefing or at your station to work at the shift time. Another reason to plan to be there at least 15 minutes before is that its gives you a buffer in case of transport delays. We recommend using Citymapper or Google Maps to plan your journey. It is very frustrating for a businesses when Heroes arrive late especially when they have already given the briefing. I have taken this opportunity to resend you our training pack and would appreciate if you could re-familiarise yourself with it so that you can enjoy many positive future shifts. Staff Heroes

Posted 7 years ago

“Good platform to get shifts”

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Posted 7 years ago

Thanks Samuel, awesome to have you onboard!

Posted 7 years ago

“Friendly and active staffs make me feel comfortable.”

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Posted 7 years ago

Thanks for the feedback, our aim is to create a successful platform for both Businesses and Heroes so that's great to hear!

Posted 7 years ago

“☺ ☺ ☺ ☺ ☺ ☺ ☺ ☺ ☺ ☺ ☺ ☺”

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Posted 7 years ago

“I've felt welcomed mostly at shift today and I like the late shifts your company offers”

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Posted 7 years ago

That's great to hear! We hope you have many more successful shifts and enjoy working with our customers :)

Posted 7 years ago

“It was a great experience which I learnt a lot from. People were very nice and helped me a lot through my work.”

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Posted 7 years ago

Thanks for your feedback Lucas! Glad to hear you got a supportive environment with our clients. Staff Heroes

Posted 7 years ago

“Nice people to work with. Good jobs. Good pay.”

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Posted 7 years ago

Thanks! Our aim is to continue developing a good range of customers and competitive pay. Staff Heroes

Posted 7 years ago

“very kind, thanks”

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Posted 7 years ago

“Company asked to stay longer without notice. I left at 3 as stated. Hardly will be available again. Sorry but have another job and can not Loose it for 10mins extra.”

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Posted 7 years ago

Hi Jean Pierre, Sorry to hear about this. It is entirely up to Heroes to decide if they can work past the shift end time. Generally Heroes are happy to stay longer and get paid, businesses understand if that's not the case. Is it that a business forced you stay longer? If so please do let us know at support@staffheroes.com and we'll be happy to look into it. Staff Heroes

Posted 7 years ago

“We had to be avalilable for the job for 07 hours (from 16:00 until 23:00) and were paid for 05; There was no training at all and had to learn how to operate the till and deliver the products for the costumers as the job was going.”

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Posted 7 years ago

“Good cleae answer right feedback”

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Posted 7 years ago

Thanks for the feedback Nasima, we're happy to hear that! Staff Heroes

Posted 7 years ago

“Jobs descriptions and more..”

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Posted 7 years ago

Hi there, Sorry out platform wasn't suitable for you. All the best. Staff Heroes

Posted 7 years ago

“Staffheroes is England's leading job providers putting people of all ages to work at the shortest possible time . I am imdeed very happy to be a Hero because of their reliability and their first come first have policy. All heroes are equal.”

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Posted 7 years ago

Thanks Elliman, keep on being a Superhero! Great having you on the platform

Posted 7 years ago

“Few jobs, dealing with large organisations such as Wembley Stadium where the management is multi-layered and inept, noone to talk to in the Staff Heroes office as it's all automated. Hard to get steady work. Avoid.”

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Posted 7 years ago

Hi there, Thank you for your feedback. As mentioned during the assessment you will need to do at least 3 shifts to get a rating. Until then you will only see entry level roles. Regarding Wembley it's not for all but the general feedback from our Heroes is that it is one of their favourite customers to work for as they have a great working environment and managers. We have gone through a big growth period recently and we could have done better responding to queries in a quicker way. We have now grown the team to provide even better support. Don't hesitate to get in touch with us at support@staffheroes.com Staff Heroes

Posted 7 years ago

“Staff heroes is The future of staffing.Frendly,flexible and most important: allows me the freedom to choose my jobs,no paperwork-No hassles.”

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Posted 7 years ago

Thanks Edward, you are a true Superhero. Keep on doing an awesome job!

Posted 7 years ago

“Any enquiry I had was dealt with efficiently and quickly.”

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Posted 7 years ago

That's great to hear. I hope we can do even better next time so that we can get that 5* rating :) Staff Heroes

Posted 7 years ago

“Staff Heroes is incredible! I have made so many good friends here and the flexibility that the platform gives me is insane. Would definitely recommend!”

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Posted 7 years ago

“You have too few shifts”

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Posted 7 years ago

Hi Jean Pierre, Thanks for your feedback. We have checked your profile and at this time there are over 20 shifts you are eligible for based on your profile. Is it that you can't see any shifts at all? Could you email support@staffheroes.com and we'll happily look into it. Staff Heroes

Posted 7 years ago

“I wasn't paid at the right time and communication with the payroll team were awful”

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Posted 7 years ago

“I think the agency is quite fine, but I think there might be some improvements like for example a button to ask info about a job in the same spot of the job offer; it’s might be easier for you and for us ad well; and I think it could be a nice idea and motivation if we can see what the employers think about our performance, or at least how many stars they are giving us!”

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Posted 7 years ago

Hi Angelisa, Thanks for the great feedback. You'll be happy to hear this is functionality that will be available shortly. If you have any further suggestions we'd love to hear them. Staff Heroes

Posted 7 years ago

Staff Heroes is rated 4.4 based on 375 reviews