Stamps Direct Reviews

Name: Stamps Direct
Address: 22 Mason Road, Norwich, Norwich
Rating: 4.85

4.9 Rating 3,905 Reviews

96 %

of reviewers recommend Stamps Direct

Company Reviews

Metrics

Info

4.9

Based on 3,905 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Stamps Direct:

Stamps Direct Ltd - The UK's Largest Independent Rubber Stamp Manufacturer
Stamps Direct was established in 1964. We are manufacturers of rubber stamps. Over the past 60 years and more we have built up enormous experience, knowledge and expertise in all things concerning design, manufacture and delivery of rubber stamps. Because we are manufacturers we are able to deliver most orders within 24 hours or if you wish to collect, even quicker. We can even make a stamp for you while you wait.

Visit Website

Phone:

01603 487246

Email:

sales@stampsdirect.co.uk

Location:

22 Mason Road,
Norwich
Norwich
NR6 6RF

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Stamps Direct 5 star review on 16th April 2025

126

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It hasn't arrived yet”

Helpful Report

Posted 1 month ago

“Did not follow instructions on what is specified by customer. If customer wants that to be written in line 1, that word or text should be available in line 1 on stamp, not some of it found in line 2. It looks awkward.”

Helpful Report

Posted 1 month ago

Dear Karen Sorry for the edit; the designer moved RN to a separate line to maximise the font size. I appreciate that this isn't how you intended the text to appear, therefore I have arranged for a replacement stamp to be despatched to you. Please accept my apologies for the inconvenience. Kindest regards Colin Cousins Manager

Posted 1 month ago

“items ordered with delivery stated for weekdays, and message from RM they would deliver on Sat! I then asked for the delivery on Mon, now they say address inaccessible they only have to ring a bell for the gates to be opened. The stamps still have not been deliver.”

Helpful Report

Posted 2 months ago

Dear Frances Thank you for your email; I'm really sorry that the Royal Mail haven't been delivered as yet. I can see from the tracking that they retained the parcel on Saturday, with an attempt to deliver today (17th). They are currently due to attempt delivery on Wednesday. Regards Colin Cousins Manager

Posted 2 months ago

“I received the wrong colour stamp. Not as per the proof received. I had to specifically request the correct stamp be sent rather than be offered it. '' mistakes happen'' is not a professional response to an error.”

Helpful Report

Posted 5 months ago

Dear Gavin Thank you for your review and apologies for sending the incorrect ink pad colour in your stamp due to a processing error our end. We dispatched a complete replacement stamp with the correctly coloured ink pad which I can see arrived with you the day after your call. I hope we can be of service in the future.

Posted 5 months ago

“Stamp not made to size (Bigger). Unable to choose colour - Magenta”

Helpful Report

Posted 6 months ago

Hi, Thank you for your review. I apologise that the stamps have been made larger than requested. I have requested a proof showing the correct sizes be emailed to you for your approval before we remake. Kindest regards Colin Cousins Manager

Posted 6 months ago

“Bought this for stamping dates on fish box labels. The UV doesn't dry the ink on the labels as shown on the you tube videos”

Helpful Report

Posted 7 months ago

Hi Victor Thank you for your review. Could I please check you are exposing the impression to UV light using the torch you purchased from us? Regards Colin Cousins sales@stampsdirect.co.uk

Posted 7 months ago

“Not any good for purpose I bought it for - wanted to stamp as a seal logo effect on b&b bathroom toilet papers Only partial logo appeared and 8/10 times no print appeared waste of money.”

Helpful Report

Posted 11 months ago

Hi, Thank you for your review. I'm sorry to hear your Pixie Stamp isn't producing the results you had hoped for. Would you please email some photos to sales@stampsdirect.co.uk for our Customer Services team to investigate? Kindest regards Colin Cousins Manager

Posted 11 months ago

“I am pretty disappointed by the stamps I received. I did a proper logo by a graphic designer and the final result is not what I was expecting. Some drawlines are not on the stamps or are totally blurred. I wish I could have a preview and talk with someone before to order them.”

Helpful Report

Posted 1 year ago

Hi Veronique, I apologise that the fine details are not as clear as they should be on this stamp. Could you send us a file with slightly thicker lines? We would like to put this right for you Michelle help@stampsdirect.co.uk

Posted 1 year ago

“Still waiting for delivery, has something gone wrong?”

Helpful Report

Posted 1 year ago

Dear Ian, Thank you for your review. The Royal Mail are saying they attempted to deliver your parcel on 29th February and they will try again. If you still haven't received it, could you please email our Customer Services sales@stampsdirect.co.uk with your order number. Kindest regards Colin Cousins Manager

Posted 1 year ago

“Really disappointed with the final product. When I submitted the design I made sure to choose a clear and simple picture in which you can see all the details for the logo. At no point there was a message or a notice from Stamps Direct saying that the image or the logo wouldn't be clear. When the stamp arrived I checked and everything was fine and the bottom text is almost unreadable. Very underwhelming how everything came out.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review. I'm really sorry that the small text is illegible, I'll ask our designers to email you some alternatives. Once approved by you we'll replace the stamp FOC. Kindest regards Colin Cousins Manager

Posted 1 year ago

“Paid for next day, didn't recieve”

Helpful Report

Posted 1 year ago

Hi Thank you for your review. As advised on email, the service selected was First Class, which isn't guaranteed next day. I apologise for any confusion caused when you placed your order. Kindest regards Colin Cousins Manager

Posted 1 year ago

“visa without paypal is not possible”

Helpful Report

Posted 1 year ago

Dear William Thank you for your review. Visa payments can be made by selecting the "Elavon Pay by Card" option. Please let us know if you experience any further issues. Kindest regards Colin Cousins Manager

Posted 1 year ago

“Ok for bog standard stamps but to add simple design features or logos etc was hard work and I was quickly disappointed especially when considering these guys probably have access to Adobe or computer software.”

Helpful Report

Posted 1 year ago

Thank you for your review. I believe this relates to an enquiry at our Lincoln office? Kindest regards Colin Cousins Manager

Posted 1 year ago

Hi Thank you for your review. I understand as you couldn't provide authorisation for the use of the VW, Porsche and Ford logos you accepted the stamps to be produced without them, for which you received proofs and later paid and collected from our shop. If we can assist you further with this order please don't hesitate to contact us. Kindest regards Colin Cousins Manager

Posted 1 year ago

“Followed Google link for self inking stamp at £8.99 but it turned out to be more and the "rubber" strip that contains the details for printing was out of alignment - so the The stamper has to be off-set to provide a true horizontal imprint.”

Helpful Report

Posted 1 year ago

Dear Stephen Thank you for your review and photographs highlighting the alignment issue. Please kindly accept my apologies for this, I will have a replacement stamp despatched tomorrow (Monday 14th Aug). Regarding the Google link, if you still have it, please could email it to me? Kindest regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 1 year ago

“The logo was not striaght”

Helpful Report

Posted 1 year ago

Dear Pierre Thank you for your review. I'm sorry the logo wasn't straight. If you could please email our Customer Services at sales@stampsdirect.co.uk with details, they will be able to assist. Regards Colin Cousins Manager

Posted 1 year ago

“Fine. But I absolutely did not agree to being sent spam email asking me to write reviews. Will not use again. This seems to have become an acceptable, but dishonest practice. Agreeing to emails about the order, is not an agreement to emails about posting reviews and feedback. The former is essenetial for the transaction, the latter is marketing.”

Helpful Report

Posted 2 years ago

“When stamped the print is not straight and is wonky.”

Helpful Report

Posted 2 years ago

Hi Thank you for your review. I'm really sorry to hear this, could you please email me some photos so we may resolve this? Regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 2 years ago

“Thanks for inviting me to submit a review. My stamp hasn't arrived yet even though I paid for Royal Mail 24 four days ago. Perhaps you might want to defer asking reviews until the tracking indicates that the parcel has been delivered. I've marked this to indicate that the delivery was not on time, but there hasn't been any commitment from you as to when I can expect to receive it and Royal Mail tracking only shows a message to say that tracking will be updated when it's been delivered. Tomorrow maybe?”

Helpful Report

Posted 2 years ago

Dear David Thank you for your review. We're really sorry to hear the Royal Mail haven't delivered your order yet. The recent strikes have impacted heavily on collections and deliveries. The Royal Mail states items can be claimed as lost after 10 working days. We feel this is too long and are happy to resend after five working days. With the strike days taken into account, five working days after the 28th November is 7th December (https://www.stampsdirect.co.uk/royalmail/) If your order hasn't arrived by then, don't hesitate to contact us. Kindest regards Colin Cousins

Posted 2 years ago

“A week later.... Not received my stamp. Not”

Helpful Report

Posted 2 years ago

Dear Andy Thank you for your message. We despatched your order on 26th October via First Class. The Royal Mail consider a parcel lost after 10 working days. We're happy to consider a delivery lost after just five working days. If your order hasn't arrived by 2nd November please contact me. Kindest regards Colin Cousins Manager colin@stampsdirect.co.uk

Posted 2 years ago

“Customer service good, Courier they use rubbish”

Helpful Report

Posted 3 years ago

Stamps Direct is rated 4.9 based on 3,905 reviews