Matúš, I'm so sorry about this! Could you please get in touch directly with our customer care line at office@standartmag.com? We'll make sure it gets sorted out for you.
— Sergey, Head of Customer Experience
“I absolutely love receiving my issues in the mail. I always feel like a kid at Christmas, getting a new coffee to try out from amazing roasters. The articles so far, have been engaging, interesting, and varied. Thank you!”
Thank you very much, Evan! We are delighted to bring you such joy and determined to keep it this way! Issue 34 is coming in just a couple of weeks!
— Sergey, Head of Customer Experience
“Always happy to read about actual topics and trendy things connected with coffee, maybe some next artical can be from more scientific view for espresso or filters, just idea, there is always space for improvement ✌️🤍”
You are quite right, Miloš. The best issue is always in the future, but the best issue up to date is always the current one. And we do have some properly nerdy and scientific stuff for you in the pipeline. Stay tuned!
— Sergey, Head of Customer Experience
Roberto, thank you so much! "The best" or not best is a question of taste, but there is certainly a great deal of passion that goes into a very single bit of Standart. We genuinely appreciate the high mark and do enjoy the upcoming issues! We have lots up our sleeves...
— Sergey, Head of Customer Experience
Hi Tamás, thank you so much for taking the time to leave us your feedback on Standart! We are thrilled to hear that you are enjoying our product.
I understand that you felt like there were more advertorial partnership materials in our latest issue. Would you like to share more on that as I would really like to share your feedback with the team. I'm available at office@standartmag.com. Thank you so much for taking a moment to leave a review.
— Sergey, Head of Customer Experience
Hi Gianni, thank you so much for your amazing 5-star rating of Standart! We truly appreciate your support and are thrilled to hear that you had an awesome experience, as usual. Your satisfaction means the world to us and we look forward to serving you again soon.
— Sergey, Head of Customer Experience
Thank you, Alessandra, for your glowing 5-star rating of Standart! We truly appreciate your kind words and support. We're thrilled to hear that you consider us a top-notch coffee magazine. Love and passion for coffee is what drives us, and to know that it is recognized and enjoyed by our readers like you, is incredibly rewarding. Thank you again for your positive feedback!
— Sergey, Head of Customer Experience
Hey Asaf, thank you so much for your kind words about the magazine. Unfortunately, there are a number of reasons why our shipments to Israel are now taking longer than usual. However, please rest assured that we are actively working on improving our delivery times. I am very intrigued by your comment regarding the frame. Could you please elaborate in a message sent to office@standartmag.com? Any specific feedback you provide helps us improve!
— Sergey, Head of Customer Experience at Standart
Thank you, Gábor, for your outstanding 5-star rating of Standart! We truly appreciate your support and are thrilled to hear that you find our magazine to have great quality and design. As I am personally responsible for your delivery experience and our global logistics your comment on the consistency of the delivery times really makes my day.
— Sergey, Head of Customer Experience
“The layout in the mag is so tight - almost no bleed area which makes it super difficult to read - just seems like there's too much on each page. Even my guests have commented on it.
Have cancelled my sub.”
Dear Leyash, thank you so much for taking the time to provide us with your feedback on Standart. We really appreciate your honesty and are truly sorry to hear about your experience with the layout of the magazine. It's unfortunate that the tight layout and lack of bleed area have made it difficult for you and your guests to read. We understand how important it is to have a clear and comfortable reading experience.
We sincerely apologize for any inconvenience caused and we want to assure you that your feedback will be taken into serious consideration. We are constantly striving to improve our magazine and your feedback provides us with valuable insights on areas that require attention.
Should you have a moment to share more, please do reach out to us at office@standartmag.com. I will be happy to share any references that you may have with our creative team who are responsible for our continuous improvement on the visual front.
— Sergey, Head of Customer Experience
Hey Erik! We are very sorry that your second issue arrived without the coffee sample. I can imagine how disappointing it is! We suspect that this must be due to a customs check that went wrong. I have now responded to your message from our customer care email to investigate the issue.
— Sergey, Head of Customer Experience at Standart
“Ever since I took a dive down into the rabbit hole of coffee, I was also looking to broaden my understanding of said commodity. YouTube video’s will only get you so far. I wanted to read more about coffee, and through Lance Hedrick I learned about Standart. I think it’s a great read and I like to keep previous copies in my bookcase. The sample of coffee is great, as I love to try out new beans! Keep up the good work.”
Dear Alex,Thank you so much for giving Standart a fantastic 5-star rating! We truly appreciate your support and are thrilled to hear that our publication has contributed to your coffee journey.
Like you, we believe that delving deeper into the world of coffee goes beyond what YouTube videos can offer. That's why we strive to provide engaging and informative content in each issue of Standart. We are delighted to know that you find our magazine a valuable resource, and it warms our hearts to hear that you keep previous copies in your bookcase.
We're especially glad that you enjoy the sample of coffee we provide. Exploring new beans is a delightful way to continue expanding your coffee knowledge, and we're thrilled to have the opportunity to introduce you to unique and exciting flavors.
Once again, thank you for your kind words and encouragement. We're committed to maintaining the high standards that have earned your appreciation. If there's anything else we can do to enhance your coffee experience, please don't hesitate to reach out.
Keep enjoying your coffee adventures, and have a wonderful day!
— Sergey, Head of Customer Experience at Standart
Thank you so much, Larissa, for your amazing 5-star rating of Standart! We truly appreciate your support and are thrilled to hear that you love our magazine. It's fantastic to know that Standart is a great choice for coffee lovers like yourself, and we couldn't agree more that it is a perfect coffee table read. Thank you again for your kind words and for being a valued reader of Standart!
— Sergey, Head of Customer Experience at Standart
“Another fantastic issue, thank you. I especially enjoyed the article on Skylark, (and now have some of their beans to try). Beautiful layout, photography and quality as usual.”
Dear Jeremy, thank you so much for your fantastic 5-star rating of Standart! We are thrilled to hear that you found it excellent and enjoyable to read. We couldn't agree more about the detail and insight present in the interview with Hester Westerveld, and we're delighted that you appreciated the wry tongue-in-cheek elements, like the photoessay on cupping.
We take great pride in the production quality of Standart, so it warms our hearts to know that you found it beautifully produced. And of course, the joyous photography is always a delight for us too!
Once again, thank you for your kind words and for taking the time to leave such a positive review. We hope that you continue to enjoy the wonderful world of Standart.
— Sergey, Head of Customer Experience
“Your production is first quality. Currently, I know of no other periodical produced on this level.
The articles cover a very broad perspective.
Not every single one is a topic for me. However
I have read every copy received so far cover to cover. Your photography is also exceptional.
Oh, the coffee. Getting a sample of roasted beans with every issue has been truly a wonderful gift. Always different. Always leaving me to want more. My hope is that you all can
continue on your current level. Thank you for
inviting the rest of us in. What on earth has ever been better than good coffee paired with good reading?”
Hey Pat! Reviews like this truly make our day here at Standart! Thank you so much for all your kind words. And, honestly, I am not aware of a better pairing than a great coffee and a stimulating read. We would certainly like to be 5/5 for you too. Which topics should we cover more, do you think?
Thank you so much, Dylan! We greatly appreciate your kind words and are thrilled to hear that you found our magazine fantastic. We work tirelessly to ensure that our design, photography, and writing are of the highest quality. Your feedback truly means the world to us. We hope you continue to enjoy our publication and we look forward to serving you more amazing content in the future. Cheers!
— Sergey, Head of Customer Experience
Hey Pablo, many thanks for such a high mark and I am very sorry about the shipping problem. Would you please get in touch with us at office@standartmag.com so we can check everything? Thank you!
— Sergey, Head of Customer Experience
Dear Thomas, we truly appreciate your support and are thrilled to hear that you had such a positive experience with our magazine. We are delighted that our efforts have resonated with you and that you enjoy the varied content we offer. Stay tuned for more thought-provoking features and most unexpected angles of seeing the beverage that we all enjoy!
— Sergey, Head of Customer Experience
