“Die Inhalte waren etwas besser vor einiger Zeit. Mir fehlen bisschen mehr praktische Tipps, um ein besserer Home Barista zu werden.
Ich würde mir wünschen, dass die Probe Kaffeemengen etwas erhöht werden.
Eigentlich hab ich das Magazin nur noch im Abo, weil die Kaffeeproben interessant und spannend sind und das Magazin ganz gut auf dem Schrank aussieht.
Wie schon beschrieben, würde ich mir mehr praktische Inhalte wünschen.
Ich hoffe, ihr könnt damit was anfangen.
Viele Grüße an das Team
Matteo”
Oh no, I’m very sorry to hear that your experience with Standart didn’t meet your expectations. I understand that your main concern is that the content covers the subject more broadly than you would prefer. We would greatly appreciate any further feedback you’re willing to share. You can send your comments to office@standartmag.com, and I’ll make sure to pass them on to the team. Since we're currently conducting our 10th-anniversary survey, your insights would be especially valuable at this time.
— Sergei, Head of Customer Experience
“I find it inaccessible and for coffee professional.
I just asked my wife what she thinks and she feels the same.
She can’t see how the text links to the pictures or what your target audience is.
We are both over sixty.”
“While beautiful, the layout of the magazine is very difficult to read. It makes it hard to enjoy because of the design.
It’s pretty, but not functional”
Hey Danielle, thank you so much for your feedback! I'm really sorry to hear that you found the layout of Standart difficult to read. I’d love to discuss this with my colleagues to make improvements. If you have any more specific comments about the layout choices that were challenging, could you please share them with me at office@standartmag.com? Thank you!
— Sergey, Head of Customer Experience
“Unfortunately I often found the content somewhat boring. I only read 3 editions so far so will give it one last try, but likely that will be it for me.”
Hello there! Many thanks for stopping by to leave a review.
I'm very sorry that you found some of the content not so engaging. We would greatly appreciate it if you could share more about what might make it more enjoyable for you. Please feel free to send us an email at office@standartmag.com at your convenience. I'd be eager to discuss your suggestions with the team!
— Sergey, Head of Customer Experience
“To be really honest I don’t love the magazine, I find it cluttered and hard to read. Maybe I’m old and not the target audiance but it looks to me more like a scrap book or something abstract that one would find in a museum with no explanation and one is forced to make sense of it. As I said, maybe it’s me, but I find it very hard to read and understand what are the pieces of information it tries to convey? Not saying that the content is bad, it’s just that in my opinion it gets really lost on all the different graphic designs, fonts and crazy colors used throughout the magazine. I just find it really hard to read, not hard to look at. It makes me wish that I could receive a complimentary pdf with just the text of the magazine so I can REALLY read it. Just my opinion, as I said maybe I’m not the right target, but just wanted to let you know what I think.”
“The layout in the mag is so tight - almost no bleed area which makes it super difficult to read - just seems like there's too much on each page. Even my guests have commented on it.
Have cancelled my sub.”
Dear Leyash, thank you so much for taking the time to provide us with your feedback on Standart. We really appreciate your honesty and are truly sorry to hear about your experience with the layout of the magazine. It's unfortunate that the tight layout and lack of bleed area have made it difficult for you and your guests to read. We understand how important it is to have a clear and comfortable reading experience.
We sincerely apologize for any inconvenience caused and we want to assure you that your feedback will be taken into serious consideration. We are constantly striving to improve our magazine and your feedback provides us with valuable insights on areas that require attention.
Should you have a moment to share more, please do reach out to us at office@standartmag.com. I will be happy to share any references that you may have with our creative team who are responsible for our continuous improvement on the visual front.
— Sergey, Head of Customer Experience
Hey Erik! We are very sorry that your second issue arrived without the coffee sample. I can imagine how disappointing it is! We suspect that this must be due to a customs check that went wrong. I have now responded to your message from our customer care email to investigate the issue.
— Sergey, Head of Customer Experience at Standart
“Not bad, not great. A lot of very detailed info about Countries of origin, but also a lot of Ads from "Partners" which is just pure sponsoring, Acaia, Mahlkönig, etc. The coffee sample delivered, did not even have a roast date, which is a no-go in the specialty coffee scene. Expected a little more after the hype around this magazine. Turns out for me, that it is rather a bought/paid hype.”
“Unfortunately last three issues were quite disappointing :( 18+ illustrations on previous one were too over the edge. Children love to read as well.. Also didn’t find any interesting articles neither coffee vibe photos..”
“I've bought a gift version of subscription. I didn't want to send email and have chosen printed gift card for Christmas. There were no instructions on the gift card how to start Standart subscription, nor any information what to do next. QR code directed to the main page so I thought it will be delivered to the address I gave them. After one month of waiting for subscription I wrote to customer service and received information that they are happy to help. It was 6 days ago and no further informations what to do next. So for this moment I don't recommend buying it as a gift. Maybe normal subscription is better idea.”
“Apart from a short oeconomic overview of a cofffee producing region in every issue, the coffee related content is pretty thin. But my main gripe is the coffe beans that come with every shipment: 30g is barely enough to adjust your mill. So you send out hundreds of portions of coffe for nothing - thats a big and unnecessary waste.”
