Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

Write Your review

Tell us how Starfire Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Waiting for product”

Helpful Report

Posted 4 years ago

“Products as advertised and shipping is quick and easy!”

Helpful Report

Posted 4 years ago

“From the initial placing of order with sales rep. whom I found to be very helpful as well as knowledgeable, we placed my order and with the shipping tracking availability I was pleased to find how quickly my order was packed and shipped from Ca.to Ma. in as little as seven days. Pleased with my choice of fire glass. Nice job.”

Helpful Report

Posted 4 years ago

“Works as advertised”

Helpful Report

Posted 4 years ago

“Giid svc”

Helpful Report

Posted 4 years ago

“Excellent experience from product to delivery and customer service.”

Helpful Report

Posted 4 years ago

“Great product and service”

Helpful Report

Posted 4 years ago

“Easy to order, arrived on time, was exactly what I was looking for”

Helpful Report

Posted 4 years ago

“The instructions were so faded they were not readable.”

Helpful Report

Posted 4 years ago

“Extremely helpful customer service and staff!! 👍👍”

Helpful Report

Posted 4 years ago

“I called many companies and Starfire was the only company that took the time to make my order and ship it out”

Helpful Report

Posted 4 years ago

“Product shipped on time and received exactly as I ordered it...customer service was excellent”

Helpful Report

Posted 4 years ago

“Everything went smoothly with the installation, and the glass looks great”

Helpful Report

Posted 4 years ago

“Quick shipping and is exactly what i ordered”

Helpful Report

Posted 4 years ago

“I was told the 20” gas burner ring was “in stock” when I ordered via phone call. To be shipped from the manufacturer in Ohio, FedEx ground. Unit was not shipped until 9 days later. “Covid”, “they were closed on Fridays”, “they quote 3-5 business days to ship, so since you ordered on Saturday, Monday was the first business day, and the 5th day was the Monday following the next weekend”... Add 5-7 business days to ship across country, it will be 3 weeks to delivery. Oh yeah, and I still don’t have a tracking number. I sincerely expect the quality of the burner be as advertised. Service is not.”

Helpful Report

Posted 4 years ago

Adrian, Thank you for your review. From reviewing your order, it looks like your order was placed on 4/25/20 and shipped on 5/6/20, with a scheduled delivery date of 5/12/20. The automated tracking email went out on 5/6, not sure why you didn't receive. I just pushed another tracking email to you to make sure you have it. We apologize for the delays with your fire ring. We understand how frustrating it can be when things get delayed. We're doing our best during these crazy times and appreciate your patience while we get our production time lines sorted out. Thanks again for your order!

Posted 4 years ago

“The representative was very helpful in my selectiion of fire glass. Look forward to receiving the glass.”

Helpful Report

Posted 4 years ago

“The delivery was just longer then stated when I ordered. But I understand why.”

Helpful Report

Posted 4 years ago

“Great product delivered seamlessly. Will be submitting another order.”

Helpful Report

Posted 4 years ago

“Outstanding customer service! Love my new fireplace!!!”

Starfire Direct 5 star review on 8th May 2020

Helpful Report

Posted 4 years ago

“Shipping was super fast! Love the set I got. Thanks!”

Helpful Report

Posted 4 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews