Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

Write Your review

Tell us how Starfire Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was handled great. Salesman was wonderful to work with. Starfire had the gas logs that I was looking for, for a long time. Everyone else was sold out.”

Helpful Report

Posted 3 years ago

“We converted a natural gas fire table to propane. Wasn't sure which size orifice to use, but Steven got it right the first time. WOW! Thank you...”

Helpful Report

Posted 3 years ago

“From the first phone call to place my order to the actual delivery, this is one of the best purchase experiences I have had. The customer service agent was knowledgeable and helpful. The coordination of the delivery was flawless. They even accommodated us on the days of delivery. It was great. I would recommend Starfire Direct for any outdoor merchandise.”

Helpful Report

Posted 3 years ago

“Works like described”

Helpful Report

Posted 3 years ago

“great service”

Helpful Report

Posted 3 years ago

“Very good service and helpful advises.”

Helpful Report

Posted 3 years ago

“Got great Customer Service with Steven from the start. Some items had longer lead times and he was able to help push them out sooner!”

Helpful Report

Posted 3 years ago

“They have a very nice selection of fire glass. And speedy shipping. Would definitely recommend.”

Helpful Report

Posted 3 years ago

“Trish was very helpful. I was very happy with the knowledge and speed of service.”

Helpful Report

Posted 3 years ago

“very quick delivery time!!! Exceeded expectations in terms of the product. Looks really good in the firepit (see photo). Good work!!!”

Starfire Direct 5 star review on 7th March 2021

Helpful Report

Posted 3 years ago

“Very helpful in finding the right type of burner and accessories for my Firepit.”

Helpful Report

Posted 3 years ago

“Starfire had exactly what I wanted. Then, they called me to make sure that I had all the parts I needed. Thank goodness they did, because I missed something. Excellent customer service!”

Helpful Report

Posted 3 years ago

“The fire pit was packaged super well and was received with care. Installation to an existing propane line will make this feature a special addition to our patio. Once installed I will happily add a photo.”

Helpful Report

Posted 3 years ago

“Great website, great videos awesome service”

Helpful Report

Posted 3 years ago

“Mitchell and everyone was awesome from day 1, which was last October. Thank you for your kindness and professionalism.”

Helpful Report

Posted 3 years ago

“The pismo fire pit arrived sooner than expected and looks even better than we had hoped. Solid construction, and great communication on shipping. Highly recommend!”

Helpful Report

Posted 3 years ago

“Easy to order, arrived promptly and installed easily.”

Helpful Report

Posted 3 years ago

“Great customer service! Very friendly and knowledgeable about their products!”

Helpful Report

Posted 3 years ago

“There’s nothing I dislike about Star Fire. I don’t purchase the fire rocks for a pit but for art. Thank you for being my “go to” place. You guys ROCK!”

Helpful Report

Posted 3 years ago

“The information provided on the web site was very helpful in making my decision to purchase parts for my fire pit upgrade. I'm looking forward to the delivery of parts so I can complete the upgrade.”

Helpful Report

Posted 3 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews