Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service has been easy to deal with, they seem to care!”

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Posted 2 years ago

“Excellent company and perfect product with very fast delivery - 3 days 😀”

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Posted 2 years ago

“FIre pit is beautiful, many compliments from friends, output on the fire is perfect 180k btu. I have used it a few times and works perfectly.”

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Posted 2 years ago

“We love the product, beautiful and well constructed. We weren't able to get the 20 lb, 4.7 gallon propane tank installed, the space was too tight. We went with the 2.0 gallon tank and it works fine.”

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Posted 2 years ago

“This is my second order. My first order was a custom shaped fire element which was delivered weeks early and exactly as specified. Mari Martinez was my customer service point of contact and she was awesome, couldn’t have been nicer to work with.”

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Posted 2 years ago

“The salesperson was extremely knowledgeable and helpful on the phone. Product was shipped and received very promptly.”

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Posted 2 years ago

“Good service.”

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Posted 2 years ago

“very hard to navigate and get deleivery info poor website”

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Posted 2 years ago

“Great products and great customer service If your building a fire pit , should really look no where else”

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Posted 2 years ago

“I received more help and assistance than expected. My parts arrived promptly as I was told. Thanks and I will surely recommend you to others”

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Posted 2 years ago

“Will be back for more!”

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Posted 2 years ago

“I've just ordered the products so I can't comment on them yet, but the customer service, particularly from specialist Sasha Hudson, has been fantastic. She's smart, articulate and eager to help.”

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Posted 2 years ago

“The salesman, Steve, was extremely professional. He knew the products and spent the time to get me exactly what I was looking for. The customer service follow up was also professional and most helpful.”

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Posted 2 years ago

“Only received 3 out of 4 samples.”

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Posted 2 years ago

“Excellent customer service”

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Posted 2 years ago

“Fedex delivered our original package in good time, but it was pretty beat up and leaking. Starfire went out of their way to make it right! The fire glass is exactly what we were looking for. We are sold on starfire.”

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Posted 2 years ago

“Delivered on time today.”

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Posted 2 years ago

“I ordered a Prism hardscape Pentola 3 at 26" on 11 September 2021. 12 weeks delivery estimated. On 11 March 6 months and 26 weeks later, a Pentola 1 model arrived at 28" height.”

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Posted 2 years ago

“I’ve received emails saying my order has shipped and yet the tracking info link doesn’t work. Frustrating.”

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Posted 2 years ago

“Updating my review from 4 to 5 stars due to amazing customer service and follow up by Starfire Direct!!! I am very pleased with the timing of my order and the 1/2” Desert Gold glass. The color is beautiful and just what I was hoping for. My only complaint was that the initial order had a LOT of unusable glass crumbs/shards. I mentioned this in my review and was contacted by Starfire Direct to apologize. They shipped me an additional amount of the Desert Gold glass to make up for the inconvenience with the initial order. I was very impressed by the time and effort that Starfire Direct went to to make things right. I highly recommend Starfire Direct. Great product and even better customer service!”

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Posted 2 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews