Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service!!! Shipping was also wonderful Thank you so much for a great product. Very Happy”

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Posted 3 years ago

“Great selection of quality products at great prices. For my order, shipping was faster than the estimates posted on the site.”

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Posted 3 years ago

“Their customer service is excellent. Their delivery times are not.”

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Posted 3 years ago

“Good quality fire glass. We were curious after reading reviews that people complained of the smell and the "popping". We had NO issues with our gas fire pit. Will definitely order again😁”

Starfire Direct 5 star review on 18th January 2021

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Posted 3 years ago

“Whistle free line was not the fix.”

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Posted 3 years ago

“Excellent assistance in finding the right parts for my fireplace and project. Highly recommend them”

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Posted 3 years ago

“It has taken over two weeks to get the cover shipped and I still don’t have it. Hopefully when it finally arrives I will be satisfied with my purchase.”

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Posted 3 years ago

Hi Gary, Your cover is a special order item from O.W. Lee and takes a little longer than normal to ship. However, it did indeed ship and you should receive it by tomorrow. Thanks! Starfire Direct

Posted 3 years ago

“Website was easy for me to determine what I needed to build a custom firepit.”

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Posted 3 years ago

“HERE IS A DEALER THAT HAS SOME OF THE GFREATEST ASSORTMENTS OF FIRE TABLES, PITS, LOG ACCERSSORIES I HAVE EVER SEEN. IT WAS DIFFICULT TO CHOOSE. BUT EVEN AFTER I PURCHASED MY ITEM, THEY CONTINUE TO COMMUNICATE AND ASSIST ME WITH DECISION MAKING. DONT GO ANYWHERE ELSE!”

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Posted 3 years ago

“Enjoyed speaking with you. Very helpful!”

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Posted 3 years ago

“I had a very difficult time canceling an order that was listed on my account as infilled. The item was sent to me and I had to go through the hassle of returning it. Now I’m waiting for my refund.”

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Posted 3 years ago

John, Thanks for reaching out. I see you ordered your fire ring on Sunday 1/10/21, and we shipped it on Tuesday 1/12/21. Unfortunately, once it shipped we couldn't cancel it without the hassle of returning it. I also see that we provided a return label. Please complete the return and we'll issue the refund as soon as it's received. Thanks! Starfire Direct

Posted 3 years ago

“thank you for the great service”

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Posted 4 years ago

“I have not received my order up until now and I have sent more than one complaint and received no response but my money was removed from my card. This is unacceptable and very very poor to say this is my first time ordering to get the sample to see if I would continue to use your business. This has been the worst ever. Not even a response. Very poor. I am highly annoyed.”

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Posted 4 years ago

Sunshine, Your fire glass sample was delivered on 7/8/20. But for the sake of your satisfaction, I will ship out another free sample set right away. Sorry that you did not receive the first sample.

Posted 4 years ago

“Products were what I was looking for, and the selection is fantastic. I feel that this will be a very good value for the price.”

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Posted 4 years ago

“Delivery of fire glass beads was fast, fairly priced and the perfect color! Highly recommended!”

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Posted 4 years ago

“I appreciate the customer service. Your help in selecting products was wonderful. The products arrived quickly with great updates. Letting us know they shipped separate and would arrive at different times.”

Starfire Direct 5 star review on 9th January 2021

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Posted 4 years ago

“I am sorry to write this but the experience with Starfire Direct has been VERY disappointing. Allow me to start with the situation and then the back story. I was hoping to get a call back after hitting * the last few days but nothing from Starfire. Our phone numbers bring up our information on their end and now I have been blacklisted. This comes after I received an email on Wednesday, after a couple of phone conversations, from Baruch, Asst. Customer Svc. Mgr., stating that they will not allow me to return my 36 in Penta Gas Fire Pit insert. I quickly responded back asking him to call me and wanting to resolve the matter to both our satisfactions. After no reply from him for over a full day, I then aimed to take this further up the chain before "Audie" the Customer Svc Mgr for a resolution. After all, these mistakes happen with home renovations and I am willing to return the BRAND NEW, never used item, that has never left the box outside a 2 ft radius the day of the discovery that there was no electric ran for it. Baruch stated in his email that "unfortunately no returns allowed after 30 days". Admittedly, I do not see this policy after reviewing emails and such but given my circumstances and willingness to correct matter and still purchase with Starfire I feel that is a minor part of the transaction or so I thought. Unfortunately PROFITS come before CUSTOMER SATISFACTION on my home renovation even though I am doing all to correct me and my contractors blunder without trenching out my new concrete pool deck and patio back 75 ft for electricity. Back story: I waited well past my order date on 8/12/20 to receive it in early October which was past the projected 3-4, possibly 6 week timeline given to me by Mitchell. The day I ordered I took all of Mitchell's advice (he was fantastic) and went for the best for my new pool deck installation. I feel I gave an impression that $3k was nothing for me for the insert itself plus all the additional $700 for the other add-ons. I am the only income in my family of 5 but this is a dream for my family and I wanted all the bells and whistles and what not better than a fire pit right to finish off the job? When I spoke with Mitchel the week of Christmas he gave me the rundown on "possibly" being able to return it. He is not the boss so I get it. I said yes to taking pictures and yes to pallet shipping it back on my dollar and that I'd gladly buy their push button 36 in gas insert instead to make amends and move forward with my dream on my end. Unfortunately, I now feel discarded from Mitchell on this and left 'holding the bag". Not sure if this affects his commission status but I feel he knows from our conversations that I am straight up and want to take care of things orderly like I did the day I trusted his advice and bought the insert. I'm hoping that this experience can be changed from negative to positive. I simply want to return the item and move forward with the purchase as I stated above. I am hopeful for a call back but as a customer of Starfire Directs I am currently sad, upset, mad, and disgruntled.”

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Posted 4 years ago

“Ordered the “whistle-free” supply line. I received it earlier than the expected 7-10 day delivery which was welcoming. Even though it didn’t completely alleviate the “whistle” sound coming from the gas line, you will notice a considerable difference in a favorable way. I’m very pleased with the outcome.”

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Posted 4 years ago

“Still waiting for product, but asking for review already? Link to track shipping broken. Aggressive email marketing asking to activate account. Tracking browsing by following-up with "Did you see something you like" later? Stalky.”

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Posted 4 years ago

“Fast, friendly, professional. Excellent “chat” talent.”

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Posted 4 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews