Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sasha Hudson was very helpful in placing my order. She made sure we purchased all the components for our fire pit insert. She was quick to respond to each of our requests.”

Helpful Report

Posted 3 years ago

“So far I’m pleased with the service. I haven’t received my order yet, so I cannot speak to the quality of the product I ordered. I was disappointed by the inundation of emails I received on placing my order and had to unsubscribe from further emails. The volume was overwhelming and quite the nuisance.”

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Posted 3 years ago

“Although it seemed to take forever to receive all 4 orders of my fire glass, I received the final black glass. I’m excited to get it all mixed together and put into my gas fireplace. It will be beautiful. Thanks for everything”

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Posted 3 years ago

“The sales man Steven was the best!!!”

Starfire Direct 5 star review on 7th May 2021

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Posted 3 years ago

“Always prompt quality service and product.”

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Posted 3 years ago

“Notwithstanding your website saying my delivery would take up to 14 days, my telephone call to you generated a FED X shipment the following business day. Thank you!”

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Posted 3 years ago

“Quick delivery!”

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Posted 3 years ago

“Sales side of the equation was very good, decent website great support when I called for a few questions on a fire pit. You are very busy and I was told "going in" that lead times had been extended which was good to know up front. Only problem I had was trying to get an update about two weeks prior to shipment. Never got that return call but finally received an e-mail 10 days later saying it had shipped. I have not unpacked the unit yet, waiting for the installation. Packaging was great and on the outside it looks to be in perfect condition.”

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Posted 3 years ago

“The staff were very helpful and knowledgeable about their products. I haven't yet received my fire pit, but I am very excited to see it.”

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Posted 3 years ago

“My firepit is beautiful, made extremely well and will be the perfect addition to our new deck. Thank you to Steven and customer service for answering my questions, too! Great company to work with - very focused on customer service:)”

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Posted 3 years ago

“Extremely fast service!”

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Posted 3 years ago

“You should be more clear that if the customer mis-clicks or if they don’t understand the product they cannot return unopened items even for store credit. No shipping and restocking fee of $100-$200, just feel free to buy a second burner. “Sorry customer, you should be more careful with your money”. Yes, I will be careful next time.”

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Posted 3 years ago

“Prompt and accurate. First rate product from a first rate company”

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Posted 3 years ago

“Seems fine...we'll see how the equipment that I ordered is once it arrives...”

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Posted 3 years ago

“Two serious problems. However, your staff was great. Steven is customer service was extremely helpful. 1. I was emailed that one component would take 5-6 weeks then it appeared in the first week. I had completed an alternative. This shipping, inventory, etc. issue might be a serious option. 2. When I hit the star button to request a return call, it never was returned even after many hours or a day. So I learned to simply stay on the line for 15-40 minutes. Star option was worthless. 3. Products are great; Steven is smart and thoughtful. Production-inventory management/tracking is an issue.”

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Posted 3 years ago

“I wrote what went wrong!! No one will address the situation. I did not write what it says below or give that rating. I would call that fraud!”

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Posted 3 years ago

“Easy to assemble and looks great.”

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Posted 3 years ago

“Jonathan was very helpful in addressing my concern and resolved it promptly. I received my order in 2 days and am very happy with it!”

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Posted 3 years ago

“I never recieved my complete order.”

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Posted 3 years ago

“Quick service Great product”

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Posted 3 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews