Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly what I wanted. Color matched the website and arrived within 3 days. Thank you!”

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Posted 3 years ago

“Very quick order and shipment of glass. Glass worked very well in our fireplace.”

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Posted 3 years ago

“They were great to deal with. We called to make sure our measurements were correct and it came only about a week late but no problem. The quality is the best. We were on vacation in Key West at the Silver Palms and they had this brand of umbrellas so we checked it out when we got home and just love love love it!!! The best.”

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Posted 3 years ago

“So we love the firepit—it is perfect as described and love the quality. This is a good company—I didn’t give the 5 stars because of communication issues. They need to improve on that and then they will be perfect.”

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Posted 3 years ago

“Great service and very evolved from start to finish. Thanks”

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Posted 3 years ago

“Excellent instructions both on paper and through the YouTube link. Final product looks amazing and would recommend to others!”

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Posted 3 years ago

“Called had a question about a measurement on my burner Excellent service and Suggestion tips !!”

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Posted 3 years ago

“Easy ordering and quick delivery!!!”

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Posted 3 years ago

“Excellent communication, quality product delivered on time. Couldn't be happier”

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Posted 3 years ago

“Extremely quick shipping and my product was exactly what it was supposed to be. Thanks”

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Posted 3 years ago

“I am happy with the product I ordered (black lava rocks for my fire pit) and appreciate being able to get the free samples of fire glass to review first hand. If I have one complaint, it is that once I signed up with Starfire Direct, I was bombarded with extra emails from Starfire. I appreciate the availability of information & your site is excellent providing that, but I felt like the number of emails being sent to me now are bit much. Thus only 4 stars for my review.”

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Posted 3 years ago

“Good customer service! superb!”

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Posted 3 years ago

“Mitchell was great!”

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Posted 3 years ago

“The staff at Starfire Direct have always been responsive, helpful and outstanding customer service. I would highly recommend using Starfire Direct for all of your outdoor projects. Rob”

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Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

“Great pricing and tons of options”

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Posted 3 years ago

“Nice selection of products, great service, great people! They were super helpful every time I called.”

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Posted 3 years ago

“I had to make a last minute change to the shipping address and your team was awesome and made it happen!”

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Posted 3 years ago

“I needed my order to arrive on time and was assured it would and it did! Great to work with and the representative was very helpful!”

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Posted 3 years ago

“Wish you had warned me about delays before I committed - not sure if it would have affected my decision but it wasn’t clear to me”

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Posted 3 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews