Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered this a week ago ….when am I going to get it?”

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Posted 5 years ago

Mr. Buttaro, Thank you for your review. You ordered your item on 11/28 and it shipped on 12/3. You were emailed the tracking info on 12/4, and it's scheduled to arrive tomorrow on 12/7. I hope this information helps. Thanks! Starfire Direct

Posted 5 years ago

“Speedy delivery!!!”

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Posted 5 years ago

“The firepit we purchased from Starfire Direct was perfect for us. It was made with quality materials and looks beautiful on our back patio. Everything was shipped in record time, and delivered just as stated. We not only received tracking information, but a couple of phone calls to verify that we would be available to receive the shipment. We are very pleased with our purchase.”

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Posted 5 years ago

“Bought a ventless burner and upon arrival realized I had bought the wrong size. Tried to get a return authorization and Starfire Direct stated they do not take returns...period. No questions asked. They blamed it on the manufacturer RH Peterson however found that other distributors of this same product do indeed take returns. My advice? Use someone else or even a different manufacturer if RH Peterson doesn't police their distributors better. $300 bucks lost”

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Posted 5 years ago

Mr. Collen, I'm sorry that you're unhappy with your purchase. You had mentioned wanting a different size, but this particular Vent Free burner only comes in 1 size, although there are different BTU versions. Also, the vent free burner that you ordered online is a special order item for us, and the manufacturer (Real Fyre/RH Peterson) doesn't accept returns on this product. We do clearly post on this product page listing that this item is not eligible for returns. This may or may not apply to your order in particular, but by way of further explanation; Vent Free burners in general cannot be resold once burned. These units have an Oxygen Depletion Sensor installed, and any returns need to be retested and certified so they can be refurbished and resold. As you can imagine, this is a costly endeavor for the manufacturer which is why they do not allow returns on Vent Free products in general. Warranty claims are obviously valid, but exchanges or returns on VF items won't be honored by the manufacturer. Thus, we are unable to honor your request. We sincerely apologize for any frustration this may have caused you. Starfire Direct

Posted 5 years ago

“Great product, just what I was looking for. Really looks great!”

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Posted 5 years ago

“threw it out - glass burned, cracked and frankly was "cheap".”

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Posted 5 years ago

Mr. Anderson, I'm sorry that you had a bad experience with our product. I see you ordered 5lbs of Red Reflective Fire Diamonds, which have a lifetime warranty. It may be too late to suggest this since you threw them out already, but perhaps if you took pictures and send to us, we can get you a replacement order? Also, please reach out with information on your burner setup. Since we didn't sell you your burner, it's impossible for us to know how you installed your fire glass. If improperly installed or used with a burner system that is non-compatible, it is indeed possible for fire glass to fail. Our number is 866-578-8538 if you'd like to reach out to discuss further. We're here to help. Thanks! Starfire Direct

Posted 5 years ago

“My order arrived intact in a reasonable shipping time and was pleased with the product.”

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Posted 5 years ago

“This is premature, ask again when rec'd order but I will say your daily emails clogging my inbox are not a good thing.”

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Posted 5 years ago

“Awesome customer service!”

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Posted 5 years ago

“Great product, great price fast shipping. Thank you!”

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Posted 5 years ago

“Fast shipment. Will order again”

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Posted 5 years ago

“Great service with on time delivery!”

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Posted 5 years ago

“Top covering table fire pit is a poor fit.”

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Posted 5 years ago

“I ordered 2000 dollars worth of “spheres” no where did it say some of them would be half spheres... now I don’t have enough to finish the job I will not be purchasing with you company again”

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Posted 5 years ago

“Thanks”

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Posted 5 years ago

“I only ordered the sample pack, but it came fast and it was helpful to see the colors and sizes available in real life not just a pictures.”

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Posted 5 years ago

“Great place”

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Posted 5 years ago

“lots of help ordering and delivered on a timely basis”

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Posted 5 years ago

“All of my contacts with Starfire Direct have been outstanding. They are professional, easy to deal with and provide quality products on-time, as-advertised and at very competitive prices. Really a joy to work with”

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Posted 5 years ago

“They were very helpful in helping me choose what I needed for my project and had plenty of options to choose from. Everything shipped quickly and ordering was a breeze. Would definitely recommend them!”

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Posted 5 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews