Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fits perfectly and looks great”

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Posted 3 years ago

“Wonderful product! Very easy to order and delivered within 3 days. Very satisfied with product.”

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Posted 3 years ago

“Very knowledgeable and helpful, a pleasure to deal with. I will highly recommend Starfire”

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Posted 3 years ago

“Hard to rate when my items haven’t shipped yet.”

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Posted 3 years ago

“My order arrived yesterday! Thank you!”

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Posted 3 years ago

“I ordered in January and I have not received my order yet.”

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Posted 3 years ago

“Great product! We received our ring in a very timely matter and couldn't be happier with it. We have had a firepit for many years. This was the 2nd time we needed to replace the ring. This was our first time ordering from Starfire and this is the best ring we have ever had. It distributes the fire better than our previous two!”

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Posted 3 years ago

“Good selection, fair prices, excellent customer service. Will buy again.”

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Posted 3 years ago

“Excellent customer service. and ordering .will know more when my order gets here never had order like this order or any fire glass before.this company has given me excellent service in the past.”

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Posted 3 years ago

“I had a little mix up with the initial order but was reassured it would be corrected and it has. I was sent the correct logs and they are perfect! Communication with Starfire was immediate and professional. I have done business with Starfire in the past and will continue in the future. Thank you for your promptness in rectifying my order Teresa Clark”

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Posted 3 years ago

“I was referred to Starfire Direct by a friend who recently completed a backyard gas fire pit project using Starfire Direct's products. My experience has been extremely good with easy online shopping and product shipping tracking. The instructional materials that came with the product were easy to understand and follow. I've also been impressed with their return process for products ordered that were not needed. I highly recommend Starfire Direct for your next gas fire project.”

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Posted 3 years ago

“Well satisfied with service and product. The shipping was also great received the order in a matter of just a few days.”

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Posted 3 years ago

“Fast shipping and the adjustable desk is even better than expected.”

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Posted 3 years ago

“Customer service, responsiveness, and communication is the worst. Shipping notifications sent days before our order was actually delivered to the carrier. This resulted in us providing unrealistic dates to complete a project to our client. We sent a return request notice on March 18, and as of today (3/27) we have not received any response, other than the automated reply that they received our message and someone will be back to us within 48 hours. Disappointing. Will not order from them again.”

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Posted 3 years ago

“website was easy to operate with a wide selection of products.”

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Posted 3 years ago

“Customer service is excellent. We love the product and fast shipping.”

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Posted 3 years ago

“Very pleased with our purchase. Haven’t had opportunity to use it just yet. Thanks for your great service.”

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Posted 3 years ago

“My order has been delayed for five months. I finally received a phone call last week saying that the order had shipped. This week the order never arrived, so I went to a separate shipping website to try to track the order. The shipping website told me that my shipment had been canceled. yet I received no email or phone call. I now sit here today six months after ordering this with no communication or update from StarFire direct. As far as I can tell the company Has no actual internal operations. They outsource all of the orders to China for manufacturing and outsource all of the shipping to third-party shipping companies.”

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Posted 3 years ago

“RE: 2043129 Hi - Has this order shipped out, yet? I paid for this purchase 3 weeks ago. I've asked twice and have not received a reply.”

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Posted 3 years ago

“The communication from Starfire Direct was excellent and the turn-around time was even quicker than expected. I was very pleased with my overall experience at Starfire Direct.”

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Posted 3 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews