Login
Start Free Trial Are you a business?? Click Here

Starfire Direct Reviews

4.4 Rating 1,620 Reviews
83 %
of reviewers recommend Starfire Direct
4.4
Based on 1,620 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Read Starfire Direct Reviews
Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

Write Your review

Anonymous
Anonymous  // 01/01/2019
Great products!!!
Helpful Report
Posted 4 years ago
Easy navigation to find what I needed and prompt delivery
Helpful Report
Posted 4 years ago
Jonathan was amazing to work with and was very diligent in getting me answers on my purchase. He also supplied me with other options I wouldn’t have known to check before. Thank you Jonathan for your work!
Helpful Report
Posted 4 years ago
when first trying to order thru chat no response. then I called got Steven on phone super GREAT. then I waited 1 week for word of order being sent nothing got Mitchell on Chat told me he spoke to warehouse and order was going out that day,nothing. call next day got Steven again YES he said he would speak with warehouse and get back to me within 3 minutes of talking to him I got e-mail from Steven saying order would ship later afternoon with tracking numbers. steven great give him a bonus.
Helpful Report
Posted 4 years ago
Trisha was amazing to work with. Very knowledgeable and patient.
Helpful Report
Posted 4 years ago
I ordered a 1/2 inch hose and starfire sent a 3/4 inch hose.
Helpful Report
Posted 4 years ago
Common mistake that people make is they use a tape measure to determine their fittings. Unfortunately, fittings don't work like this. Similar to buying a "2x4" board, which actually measure 1.5"x3.5". Our 1/2" fittings are indeed correct when used for the technical standard. Perhaps you ordered a 1/2" hose for a 3/8" hose? Of course, we are referring to technical terms here. Feel free to return the hose if you'd like to order a different size. Make sure to call our sales team for advice on these matters. You can always send a picture if you're unsure.
Posted 4 years ago
Love this company. there was a bit of a mix up with my order at the warehouse but I called and they corrected it and sent product right out. Thanks
Helpful Report
Posted 4 years ago
You guys identified the cover I was going to order would not fit my pit and called me to let me know. Thanks.
Helpful Report
Posted 4 years ago
Quick ship and just what I needed.
Helpful Report
Posted 4 years ago
Bought glass beads for firepit so your business name rang a bell and shop with you. Looking for a wind shield. A better variety of sizes would have been nice as our pit is 16" in diameter. Had to settle for larger 23" size.
Helpful Report
Posted 4 years ago
Impressive glass. Will be ordering more! Thank You!
Helpful Report
Posted 4 years ago
Quick response to a online order
Helpful Report
Posted 4 years ago
Ordered a second quantity of fire glass one week later then the first order and both shipments came at the same time. Customer service made sure both shipments went out in the same shipping label Thanks for the service
Helpful Report
Posted 4 years ago
Communication was excellent. Shipment arrived as promised. Product is as ordered. Looks as though it will work well.
Helpful Report
Posted 4 years ago
I haven’t gotten anything yet in the mail but my telephone experience with great with you all
Helpful Report
Posted 4 years ago
The fire table was exactly as advertised. The packaging protected the item well. It was very easy to install and we are enjoying it.
Helpful Report
Posted 4 years ago
Great products.. excellent information supplied.. fast shipping Thumbs up 👍
Helpful Report
Posted 4 years ago
I took the time to search several suppliers of fire rings, among the suppliers I reviewed Starfire and American Fire Glass among others. I decided to buy the Starfire ring because the video on your website made a good impression on me. I purchased a 24” fire ring from Starfire but I received a fire ring made by American Fire Glass, while it seems fine, it clearly not have a sealed or raised gas hub or staggered burner ports. I’m also unclear if this qualifies for American Fire Glass life time warranty since I did not purchase directly from American Fire Glass, I hope it turns out to be a quality fire ring but it is a little disheartening that I did not receive the fire ring I ordered.
Helpful Report
Posted 4 years ago
Pleasure to do business with
Helpful Report
Posted 4 years ago
Exactly what I wanted and in a timely manor
Helpful Report
Posted 4 years ago
Starfire Direct is rated 4.4 based on 1,620 reviews