Login
Start Free Trial Are you a business?? Click Here

Starfire Direct Reviews

4.4 Rating 1,620 Reviews
83 %
of reviewers recommend Starfire Direct
4.4
Based on 1,620 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 78%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

Write Your review

Anonymous
Anonymous  // 01/01/2019
โ€œThe fire rocks look absolutely beautiful in our fire pit table. Love them!โ€
Helpful Report
Posted 4 years ago
โ€œI ordered 20 lbs of the Starfire diamond glass. When my order arrived, it seemed a rather small amount, so I weighed it & discovered that it was only 10 lbs. I phoned Starfire customer service & spoke w a very nice rep, who after a brief hold, let me know that this was an oversight, and the remaining 10 lbs would ship shortly. So although I'll be waiting an extra few days to use my fire pit, Starfire Direct did their best to correct a mistake. These things can happen & I appreciate their help in making it right!โ€
Helpful Report
Posted 4 years ago
โ€œFire pit cracked on first use. Promise of replacement never happened.โ€
Helpful Report
Posted 4 years ago
โ€œAwesome company! Gorgeous glass at perfectly affordable prices and great service and fast shipping! There is nothing but positive things to say about Starfire Direct!โ€
Helpful Report
Posted 4 years ago
โ€œ๐Ÿ‘๐Ÿ‘๐Ÿ‘๐Ÿ‘๐Ÿ‘โ€
Helpful Report
Posted 4 years ago
โ€œVery pleased with the quality of the burner and the accessories. I all words greatโ€
Helpful Report
Posted 4 years ago
โ€œExcellent customer service! Stephen helped us with an indoor fireplace we wanted to spruce up after a remodel and our outdoor fire pit. His suggestions made all the difference in making both look great. He asked us to send photos which made his suggestions fit exactly what we were looking for. I loved that I was always able to reach him by phone or email personally and he answered my many questions. He suggested materials to match the look we wanted and figured out how much material we needed. We are very happy with how both turned out!โ€
Helpful Report
Posted 4 years ago
โ€œI ordered stones but got fire glass instead. Customer service was VERY helpful and have offered to send me the stones. I will definitely be back!โ€
Helpful Report
Posted 4 years ago
โ€œGreat quality, delivered as expect.โ€
Helpful Report
Posted 4 years ago
โ€œBeautiful glass adds to our firepit experience.โ€
Helpful Report
Posted 4 years ago
โ€œProduct was exactly what we needed.โ€
Helpful Report
Posted 4 years ago
โ€œWe liked the glass diamond stones but the calculation to determine how much to purchase was way off. We had to sell half of it at a great loss.โ€
Helpful Report
Posted 4 years ago
โ€œWe are very pleased with Starfire Direct. The quality is great along with the customer service. Thank you.โ€
Helpful Report
Posted 4 years ago
โ€œOur whole experience with Starfire was excellent. From the friendly and helpful assistance with placing our order, to the professional and accommodating delivery service ...and most importantly, to our overall satisfaction with the great quality of our firepit, we've been very satisfied. This is a very well-built product that seems to be impervious to a tough winter.โ€
Helpful Report
Posted 4 years ago
โ€œPretty stuff . Bought it for an art project. Looks like it will work out well. Not sure if it will be financially doable on large pieces but I like how it works on small jobs. Thanksโ€
Helpful Report
Posted 4 years ago
โ€œHonest, responsive service. Stand behind their products.โ€
Helpful Report
Posted 4 years ago
โ€œI mistakenly ordered the wrong color of fire glass and customer service was very responsive to correct my mistake! Thank-you!โ€
Helpful Report
Posted 4 years ago
โ€œGlass looks greatโ€
Helpful Report
Posted 4 years ago
โ€œThe items I needed were available and shipped as promptly as possible. The fireglass I ordered looks great in my fire pit. The cover fits the fire perfectly.โ€
Helpful Report
Posted 4 years ago
โ€œIts been two weeks and still haven't seen the part... my customer is very upset with me that I haven't fixed their firepit yet.โ€
Helpful Report
Posted 4 years ago
Chuck, So sorry about the delay. It seems one of the shipping agents at American Fire Glass made a shipping error. It has been corrected and will ship out today.
Posted 4 years ago
Starfire Direct is rated 4.4 based on 1,620 reviews